4-Sterne-Hotels in Guanajuato, Mexiko

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

Ich habe in diesem Ferienhaus schon oft geblieben, aber diese Zeit war anders, die Erfahrung war unglücklich. Ich wachte einen Morgen mit dem Duft von Abwasser in meinem Zimmer, das untragbar war, konnte ich nicht einmal im Zimmer bleiben. Der Aufsichtsrat sagte mir, dass mein Zimmer ”reinigt” wäre, was sie mir in ein anderes Zimmer hätten bewegen sollen. Ich schlug den Kerl, der ”reinigt” mein Zimmer und versuchte, sich zu entspannen, aber dann fand ich einen Rochen in meinem Zimmer. Ich warnte den Aufsichtsrat nochmals über das Thema und er hat mich diese Zeit in ein anderes Zimmer verlegt. Ich war scheut und fragte sie, ob sie Kleidung waschen, die sie kostenlos eine Waschmaschine haben. Ich habe meinen Tag gewartet, bis mein Zimmer 'reinigt' wird. , bewegte sich und dann musste ich alle meine Kleidung waschen, um sicherzustellen, dass ich die Infestation nicht mit mir. Das Beste, was der Aufsichtsbehörde tun konnte, war, mir einen mäßigen $200 Peso Rabatt für meinen 5-Tage-Aufenthalt in diesem Hotel zu geben. Ich werde mit der Stadt eine Anklage einreichen, weil ich sicher bin, dass sie eine Kieferbefall haben und sie sie abdecken, was eine enorme Gesundheitsgefahr ist. Ich werde nie wieder in diesem Hotel mit schlecht ausgebildeten Mitarbeitern bleiben.

I spent two nights at this property while visiting Guanajuato on a weekend getaway. For the unbeatable price and location, let me be frank: even if this place was terrible (it’s not, of course!), I would still return again. Seriously. For a brand-name hotel to be around ~$40 per night, it’s incredible. But that doesn’t mean I’ll ignore some issues that can be resolved. The staff were all very friendly and helpful. None were completely proficient in English, but they knew enough phrases to communicate just fine. I was impressed with their kindness and dedication to customer service! Thank you! The atmosphere is typical of most Holiday or Hampton Inns around the globe—breakfast area with seating, grab-and-go pantry, pool and fitness center, etc etc. Nothing too unique to Guanajuato, but that’s perfectly okay. The rooms—here’s where things start going south (things get worse). The first room I was assigned was not clean. There was a noticeable brown stain on the bed and orange/red residue on the bathroom counter. These spots were easy to spot and one of the first things I noticed about the room, rather than being able to admire the coziness or the TV or the airport view. I don’t like having to deal with cleanliness problems when I first enter a hotel room. Here’s what made things worse: for the life of me, I couldn’t get the hotel room phone to work. So I couldn’t call the front desk to request a change of rooms. I had to walk back and forth between the room and the lobby to get keys for another room and transfer all my belongings into the new room—I’m disabled and traveling without my normal wheelchair, so the movement is tiring. I didn’t expressly ask for assistance, so I’m not blaming anyone about the physical exhaustion but myself. However, I do consider a working phone and a clean room to be the responsibility of any hotel anywhere in the world. Moreover, the front desk employee met me in the dirty room as I was gathering my stuff to take photos of the unclean areas. I appreciated this gesture. It is crucial that housekeeping can rectify these mistakes. The only thing…at this point and throughout the rest of my stay, I don’t recall ever being told sorry for this inconvenience. An apology is a standard customer service expectation when something goes wrong. Thankfully, the new room I received was clean. Soundproofing wasn’t the greatest, unlike what I hoped, and I could hear the noisy truck traffic from behind the building during the day. On the positive side, the bed was comfy and all the outlets sustained a charge for my electronics. But the hotel phone? This one didn’t work either. Let me end the review here. Even though there were negatives to my experience, I would still stay here again for the location and budget-friendly cost. Plus, I would hope that the improvements needed will be acted upon in time for my next stay. A free shuttle to the airport is one of the boons to such a wonderful location, which I nearly forgot to mention.

Großer Service sehr freundliche Mitarbeiter Große Lage in der Nähe von Restaurants und Einkaufszentren auch in einem sicheren Bereich Großes Restaurant hervorragend für Frühstück Ihren Lebensmittelmanager Armando und sein Team gratulieren Sie Sie schlossen den Spa, aber sie können eine Massage empfehlen der hervorragend ist

BEWARE!!! AFTER I CHECKED IN AN EMPLOYEE WENT INTO MY ROOM AND STOLE JEWELRY FROM MY BELONGINGS. THEY SEARCHED ALL MY THINGS AND NOTHING WAS DONE ABOUT SITUATION. YES THEY CHARGED ME FOR THE ROOM ASWELL. DO NOT STAY HERE. ALSO THE PLACE IS DISCUSSINGLY DIRTY . THE LOCATION LOOKS GOOD ON THE WED, BUT IT IS NOT A GOOD AREA. IT WAS SCARY DRIVING IN THIS AREA. DONT TAKE YOUR FAMILY HERE. I HAD MY KIDS WITH ME . I WAS SO AFRAID FOR THEIR SAFETY. AFTER THIS HAPPENED TO US I DIDNT CHECK OUT BECAUSE THE AREA IS SO SCARY TO DRIVE AT NIGHT. AND DAY TIME ASWELL. I DID NOT SLEEP ONE BIT. I CHECKED OUT EARLY IN MORNING. THIS WAS THE WORST EXPERIENCE IVE EVER HAD AT A HOTEL. DO NOT TAKE YOUR FAMILY HERE. I didn't take many fotos ill post the one in bathroom. Hadn't been cleaned. There was a dirty sponge on floor. Well the outside and inside looks dirty like the picture I posted. I didn't take more because I was in a zone of just getting out as soon as the sun came out. Don't believe the pictures you see online . It's a whole new experience once you get there.

Todo muy bien, muy agusto, volvemos una vez más sin problema. Fácil acceso, fácil salir de la ciudad, cerca de las principales plazas comerciales, oficinas de gobierno, clínicas y hospitales, el valor de tu dinero garantizado. Quizás ofrecer también buffet en las comida.

Excellent location right in the heart of El Centro de Guanajuato. Loved the location. Staff was great. The tours hotel offers are great with great tour staff that explains everything in detail. Hotel is literally steps from everything you need to have a great time.

The hotel that sits atop a large hill in San Miguel has wonderful views and an extremely large terrace for each room. The views are magnificent. That is about all I can say is wonderful for this place. I have stayed in some gorgeous hotels in large cities and tourist destinations. I know boutique hotels are not the normal hotel experience, since I have stayed in them as well, but what most boutique hotels do very well is service. Ilo rojo doesn't know much of anything about service. Here are some of the things that shocked us. There was no iron or ironing board in our rooms. There was no way to get any ice (more on that later). The terraces where with beautiful views were just that. They had one cheap patio table, with a umbrella stand (more on that later) and a metal bar for a fabric canopy, which was missing. So if you want to enjoy the terrace/veranda during the day, good luck. The heat will run you off quickly. Now to the service. After a wonderful time in the city, we wanted to get some beverages we bought at a market to enjoy in our rooms on the terrace/veranda at night but couldn't find any ice or cups in the room. So I called for some sort of cups and was told they would see what they could do. About 20 minutes later I was rewarded with 2 plastic cheap cups. Ok, no big deal. I needed at least 4. So I went down 4 levels (by stairs) to the bar and asked for 2 more cups and a cup of ice. I was told there was no ice at the bar so they would have to get some and bring it up. Never heard back from them again. It was later, so I decided to just forget about it. Next morning we went to breakfast at the hotel restaurant, again on outdoor terrace at the bottom of the hotel. It took over 15 minutes for someone to come over. After ordering coffee and breakfast, we watched the waitress/bartender roam around and deliver some items to each of the various tables but not complete orders. It took over 30 minutes to get coffee and we actually received our food before the coffee for the 4 of us that we ordered before food. In fact, 1 person received their order, then 10 minutes later then another person and lastly, I received my order about 15 minutes after everyone else in my group. What kind of restaurant delivers orders 1 at a time when each item is ready. Next, the pool which is smaller than most people's bathrooms (in the US), has to be reserved by the hour. It was sad. However, we had a kid in our group and we thought it would be great to have him swim a little. We also thought since we had some beverages from the night before, we could hang out by the miniature pool for a bit and indulge in a few drinks. Again, we asked for some ice from the concierge. The concierge went to the bartender and bartender told the concierge something and they both walked past me to the other members of our party to tell them beverages were not allowed at the pool. Could have told me that while I was standing there asking the for the ice. This was little irritating

1 Nacht hier auf einer kurzen Tour von San Miguel de Allende verbrachte. Das Hotel war schön, die Zimmer schienen neu gemacht, so alles war sehr schön. Hatte ein ok Abendessen im Restaurant und ein Schuss von Cristilano Tequila, was erstaunlich war. Die Lobby hatte ein kleines Spielzimmer mit einem Pooltisch, Fooz Balltisch, und die offene Restaurant-Lobby-Zone hatte Tonnen von Platzen zu sitzen und zu hängen. Auch großes Pool. Am Samstagmorgen gingen wir zum nahe gelegenen Mercaod Sano und hatten ein schönes Frühstück und genossen einige Live-Musik und Markt - nur Bargeld.

Ich habe in diesem Ferienhaus schon oft geblieben, aber diese Zeit war anders, die Erfahrung war unglücklich. Ich wachte einen Morgen mit dem Duft von Abwasser in meinem Zimmer, das untragbar war, konnte ich nicht einmal im Zimmer bleiben. Der Aufsichtsrat sagte mir, dass mein Zimmer ”reinigt” wäre, was sie mir in ein anderes Zimmer hätten bewegen sollen. Ich schlug den Kerl, der ”reinigt” mein Zimmer und versuchte, sich zu entspannen, aber dann fand ich einen Rochen in meinem Zimmer. Ich warnte den Aufsichtsrat nochmals über das Thema und er hat mich diese Zeit in ein anderes Zimmer verlegt. Ich war scheut und fragte sie, ob sie Kleidung waschen, die sie kostenlos eine Waschmaschine haben. Ich habe meinen Tag gewartet, bis mein Zimmer 'reinigt' wird. , bewegte sich und dann musste ich alle meine Kleidung waschen, um sicherzustellen, dass ich die Infestation nicht mit mir. Das Beste, was der Aufsichtsbehörde tun konnte, war, mir einen mäßigen $200 Peso Rabatt für meinen 5-Tage-Aufenthalt in diesem Hotel zu geben. Ich werde mit der Stadt eine Anklage einreichen, weil ich sicher bin, dass sie eine Kieferbefall haben und sie sie abdecken, was eine enorme Gesundheitsgefahr ist. Ich werde nie wieder in diesem Hotel mit schlecht ausgebildeten Mitarbeitern bleiben.

Großer Service sehr freundliche Mitarbeiter Große Lage in der Nähe von Restaurants und Einkaufszentren auch in einem sicheren Bereich Großes Restaurant hervorragend für Frühstück Ihren Lebensmittelmanager Armando und sein Team gratulieren Sie Sie schlossen den Spa, aber sie können eine Massage empfehlen der hervorragend ist

BEWARE!!! AFTER I CHECKED IN AN EMPLOYEE WENT INTO MY ROOM AND STOLE JEWELRY FROM MY BELONGINGS. THEY SEARCHED ALL MY THINGS AND NOTHING WAS DONE ABOUT SITUATION. YES THEY CHARGED ME FOR THE ROOM ASWELL. DO NOT STAY HERE. ALSO THE PLACE IS DISCUSSINGLY DIRTY . THE LOCATION LOOKS GOOD ON THE WED, BUT IT IS NOT A GOOD AREA. IT WAS SCARY DRIVING IN THIS AREA. DONT TAKE YOUR FAMILY HERE. I HAD MY KIDS WITH ME . I WAS SO AFRAID FOR THEIR SAFETY. AFTER THIS HAPPENED TO US I DIDNT CHECK OUT BECAUSE THE AREA IS SO SCARY TO DRIVE AT NIGHT. AND DAY TIME ASWELL. I DID NOT SLEEP ONE BIT. I CHECKED OUT EARLY IN MORNING. THIS WAS THE WORST EXPERIENCE IVE EVER HAD AT A HOTEL. DO NOT TAKE YOUR FAMILY HERE. I didn't take many fotos ill post the one in bathroom. Hadn't been cleaned. There was a dirty sponge on floor. Well the outside and inside looks dirty like the picture I posted. I didn't take more because I was in a zone of just getting out as soon as the sun came out. Don't believe the pictures you see online . It's a whole new experience once you get there.

Da war es für 4 Nächte Tour Geschäft während in der Stadt. Sauber, modernes Hotel, geräumige Zimmer. Niedriger Pool und Fitnessraum. Nebenaner Parkplatz. Frühstück war reichhaltig und schmackhaft. Dusche war super sauber. Korridore weee gut gepflegt. Das Personal der Rezeption war jederzeit super freundlich. Gehen Sie dorthin !

Sehr gutes Hotel mit freundlichem Empfang. Geräumige Zimmer und Bad, sehr sauber. Reichhaltiges und abwechslungsreiches Frühstücksbuffet mit Service für Smoothies oder Eiergerichte. Gute, zentrale Lage mit Tiefgarage. Sehr empfehlenswert.

Ich war für Geschäftsreisen und mein Aufenthalt war sehr gut, der Pool ist größere als andere Hotels, die Sie sicher nach einem Arbeitstag genießen können. Das Zimmer ist ähnlich zu anderen Hotels nichts anderes, nichts weniger, es gibt eine Parkplätze am Rücken des Hotels. Der Service im Restaurant ist sehr gut, aber das Essen ist im Durchschnitt.

Hotel muy cómodo para el descanso, buen espacio, bien aislado térmicamente y el personal muy amable y dispuesto a ayudar. Desayunamos en su restaurante y la comida estaba muy rica. Los precios de la comida del room service bastante asequibles a diferencia de otras cadenas .

Sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut sehr gut

Excellent location right in the heart of El Centro de Guanajuato. Loved the location. Staff was great. The tours hotel offers are great with great tour staff that explains everything in detail. Hotel is literally steps from everything you need to have a great time.

Loud atmosphere late into the night, ridiculously tiny bathroom, but otherwise comfortable. But watch out for taxi scams. The fee from the airport is always around 600 pesos. That’s what it was from the airport to this hotel. When it was time to depart the hotel (11:45 on Sunday, June 4) we asked the front desk clerk to call us a cab. He did and explained that it would be $600, but that $200 was to be paid to his colleague at the hotel who he called the “agent” and the remaining $400 would be paid to the driver. Unusual but okay with me. When we got into the cab the hotel ”agent” stated $600 (in Spanish) so that I and the driver could hear it. I said in terrible Spanish “$200 to you and $400 to him, right?” And he nodded. So, we get to the airport and I hand the driver $500 thinking it’s the $400 plus $100 tip. (Remember these are pesos). The driver says “no, $600.” I say no $400 to you and $200 I gave at the hotel. We argue but the cab driver behind us starts honking his horn because he sees what is happening and our driver suddenly takes the $500 and leaves. I think the driver behind us knew I was being scammed and intervened. I am convinced the guy at the hotel and the driver conspired to cheat us because I’m an older American. I also believe the desk clerk was in on it too. The whole split taxi fee didn’t make sense. It left a bad feeling for us after what was otherwise a pleasant stay. So my rating reflects it and I hope that hotel management responds. Employees should never be involved in scamming their customers.

Eine fantastische Restauration mit modernen Zusätzen. Großes Personal, Service, Frühstück und alle Zimmer sind sehr schön und sauber. Unser Zimmer war das beste, die Suite unter der Dachbar, aber das war ein großes Problem mit Lärm, das Sie nicht weg konnten, laut Disco Fever & elektronischer Tanzmusik mit einem Bass Sie nicht mit schlafen konnten. Wir mussten uns große Zeit beschweren, als es um 11 Uhr ging, aber das Personal verstand und sie wandten es ein wenig ab und spielten mehr entspannende Musik. Großes kleines Restaurant im Hof. Ich hoffe wirklich, dass dieses schöne Hotel Musik für die Gäste, NICHT nur für die Nicht-Gäste, die sie in jeder Nacht zulassen für die Dachbar, die einen wunderschönen Blick hat. Es sollte nicht eine kleine Dachschott-Disko, sondern eine ruhige Freude für die Hotelgäste sein. Laut elektronischer Musik ist ein komplettes Drachen für jeden, der hier bleibt. Sie sollten einen Punkt machen, die Musik zu ändern, sie zu senken, die Bar für Außenstehende zu schließen, und sie auf ihrer Website setzen. Ich kann es nicht zurückgeben oder empfehlen, wenn sie nicht. Es zeigt keine Achtung für die Gäste, die wirklich die Rechnungen zahlen und sind ein völlig anderes Publikum als die Disco-Rou, die sie sich ansehen zu behandeln.

Das Hotel ist sehr nahe dem Stadtzentrum und es gibt viele Restaurants in der Nähe. Die Nacht ist besonders heiß, die Isolierung des Zimmers ist normal. In dem Zimmer kann man die äußeren Geräusche klar hören. Mein Freund fühlt sich etwas schwach, aber ich mag diese heiße und glückliche Atmosphäre auch gelegentlich hören. Das Hotel hat einen Elektrôn, aber unser Zimmer kann von den Treppen entfernt sein. Es ist wirklich nicht bequem, wenn Sie einen sehr schweren Gepäckkasten haben. Es gibt einige Sitzplätze an der Tür unseres Zimmers, mehrere Mitarbeiter sitzen oben und reden, wir können ihre Stimmen im Zimmer klar hören, und ich bin mir nicht sicher, ob sie auch unsere Gespräche im Zimmer hören können. Und am nächsten Morgen sprachen sie dort wieder. Ich wurde von ihrem Gespräch wach. Ich hoffe, das Hotel kann sie nicht an der Tür des Zimmers mit Gästen sprechen lassen.

Trying to get to the hotel was a little confusing due to the tunnels and a police officer blocking the main road to get to the hotel, but eventually we got there. There is no valet but you can park your car on the left side real quick and go inside to let them know you’ve arrived and they will park your car for you. We got greeted by a wonderful, very well spoken bilingual woman named Aileen. She was so helpful and informative. It was a huge plus for us to have someone speak English since my American boyfriend didn’t know Spanish. The rooms were extremely clean and had all the amenities that we needed for our stay. If you forgot something at home, they most likely had it. We loved that the hotel was RIGHT in the middle of the city. Everything is walking distance. Now for the cons… We booked 3 massages and the spa room only fit 1. I would have wanted to at least have had a couples massage but they accommodated it in our room. It wasn’t as relaxing as we would have wanted it. The masseuses did a great job tho. There was also an extremely loud noise coming from the room upstairs, it seemed like someone was moving/building furniture. It woke us up at 8 am and the noise got worse thru out the morning we couldn’t go back to sleep. Besides those things I would definitely recommend this hotel and I would have my family stay there again!

Ich hatte eine wunderbare Erfahrung im 1850 Hotel in Guanajuato. Als wir ankamen, machte uns der Vorzeigebetreuer Alex Hidalgo uns wert und willkommen. Er begrüßte uns mit einem echten Lächeln, prüfte uns effizient und machte einen Bemühen, unseren Aufenthalt angenehm zu machen. Der Klockenhub Omar war auch sehr willkommen und hat unser Fahrzeug und Gepäck ohne Probleme handhabt. Wir blieben im Zimmer Alexia. Das Zimmer war sauber, komfortabel mit Klimaanlage, gut vorbereitet und komfortabel Bett. Ich genossen die Badausstattung L’Occitane. Der Schnee ist erstaunlich und lässt Ihre Haut sich erfrischt. Die Lage ist zentral im Hauptplatz und einfach zu Fuß zu allen Attraktionen. Die Dachbar bietet eine große Auswahl an Cocktails und erstaunliche Aussichten auf die Stadt. Unser Zimmer umfasst Frühstück in Casa Valadez. Sie bieten frisch gemahlenes Brot und viele leckere Frühstückseingänge. Ich habe persönlich den Mole mit Chilaquiles und grünem Saft genossen. Ich empfehle das Hotel sehr für Singles, Paare und Familien.

Me gustó mucho el hotel. Es una casa antigua llena de jardines muy bonitos y con la vista a las montañas. Nos quedamos en la suite Frida y es enorme y muy cómoda. Hay que caminar y subir muchas escaleras para llegar al cuarto. Lo único es que para llegar al centro son 2 km 1/2. Pero se puede caminar. El dessyuno(incluido) muy rico.