GGastnutzerNot Worth the Price Tag
— Our First Negative Review Across Travel Platforms
Nest Home is a big operator, this unit is THE most expensive unit in the condo operated by Nest Home. We paid more than RM2,000 for 2 nights for 2 adults + 2 children. Unfortunately, the experience was extremely disappointing and, in fact, unhealthy. I am taking the time to write this review to caution future guests who may assume that choosing the most expensive unit means choosing the safest or best option. In our case, that assumption proved wrong.
Good points:
- The location is great, especially for guests who drive. There are plenty of parking spaces, and the condominium has six lifts, which are generally fast and convenient.
- Nest Home’s service response during operating hours, up to midnight, was professional and generally prompt. The check-in process was also convenient and smooth.
- Their guidance and house rules were clear and detailed, and the cafés recommended by them were actually great.
- The listing photos are generally accurate. What you see in the photos is what you get. There is a working mini cinema (although not one-touch and need to try luck for turning on the TV box), and the private cinema feel is there, especially if you already have your own subscribed content and can tolerate the strong formaldehyde smell.
- The castle and slide were fun, and the children enjoyed them, which was a big relief for us. However, I personally have doubts as to whether the playground area is thoroughly cleaned.
- The bedding looked fresh and had a hotel-like feel.
Bad points — which made our 2-night stay a nightmare:
- As shown in the screenshots/photos, the issues were serious and largely self-explanatory.
- The unit may have been recently upgraded or renovated. As a result, the wooden stage/base in the cinema area had a very strong formaldehyde chemical smell. It caused my children and me to cough and tear up. Even after the stay, I am still coughing occasionally.
- There are 2 bedrooms. The unit is supposedly suitable for 4 adults + 2 children, but the bunk bed had a strong formaldehyde smell kept coming out from the bunk bed, and concentrating in the guest bedroom. So 1 out 2 bedrooms was not liveable for our family.
- As shown in the photo, after paying more than RM2,000, 4 of us had to squeeze into 1 bed because the unbearable condition of the guest bedroom. And even this only bedroom we could sleep in had a strong formaldehyde smell coming from the wardrobe, so we tried our best not to use it.
- After we raised the issue to Nest Home, their response was prompt and their action was quick. However, the solution provided, such as fogging, did not effectively address the root cause. I am also not sure whether fogging is even an appropriate solution for a formaldehyde-like smell, or whether it is more suitable for insects. In any event, there was no effective solution during our stay.
- The booking page photos are exactly what you get and please have a second look into the details, which we didn't (yes, you don't even have soap or handwash at basin, Yes, you don't have handtower (there are bath towers), despite the price, forget about comparing amenities to a basic 3-star hotel. You will have to compromise here and there. These small details make a real difference to the overall stay.
- Looking back at past reviews, the cleanliness level is acceptable, but guests should not expect too much. For example, some plastic parts of the bathroom glass doors were yellowish and did not look very clean.
Other than basic sorry words, we DO NOT feel real apologies or sincerity from Nest Home. They keep saying High price because of holiday, and no other guests have these feedback. I suggest they stay in the unit themselves and face the reality. We will stay away from all Nest Home managed properties.
For families with young children, or guests who are sensitive to formaldehyde smells, I would strongly suggest reconsidering before booking this unit.
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