5-Sterne-Hotels in Queensland, Australien

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

Zunächst einmal gibt es keinerlei Reinigungsservice. Dieser Preis beinhaltet keine Reinigung, daher sollten Sie Ihre Buchung vielleicht noch einmal überdenken. Ich habe an der Rezeption angerufen, und mir wurde gesagt, dass alle vier Tage gereinigt wird, aber ich weiß nicht, ob das stimmt. Zweitens gibt es keinen Bettbezug; nur ein Laken oben und eines unten. Die Bettdecke ist deutlich schmutzig und vergilbt, und jemand mit einer Zwangsstörung könnte darin definitiv nicht schlafen. Die übrigen Zimmereinrichtungen sind relativ neu. Der Hotelpool war während meines Besuchs geschlossen. Es gibt einige Alternativen zu diesem Preis; überlegen Sie es sich gut.

Freundliches Personal und das Zimmer ist groß. Sehr sauber. Lage ist auch bequem, viele asiatische und westliche Restaurants umgeben.

The concierge was extremely poor, drove in with my 7 seaters rented car, and staff simply ignored my existence - didn't even bother to come out to greet us nor offer any help with the luggage, even after telling him that I'll need help - zero awareness and zero service. The luggage trolley is simply an ornament. Excuse me, it's Marriott! Never in my life have i had to experience such an unwelcoming experience. However, the receptionist (wearing spec) was the only person who gave my family a warm welcome, likewise the staff at the buffet. 👍

Certainly! Here's a feedback review for your stay at Hotel X Brisbane Fortitude Valley, Vignette Collection: ”I recently had the pleasure of staying at Hotel X Brisbane Fortitude Valley, Vignette Collection, and I must say it was an outstanding experience. Every aspect of my stay was truly exceptional. Service: The service provided by the hotel staff was impeccable. From the moment I arrived, I was greeted with warmth and professionalism. The staff went above and beyond to ensure that my needs were met, and they were always ready to assist with any inquiries or requests. Their dedication to making my stay comfortable and enjoyable was evident, and I truly appreciated their hospitality. I would rate the service a solid 5/5 for excellence. Facilities: The hotel's facilities were top-notch. The cleanliness and maintenance of the property were impeccable, creating a welcoming and comfortable environment. The room was spacious, well-appointed, and spotlessly clean, providing a relaxing haven after a day of exploring the city. The amenities available, from the fitness center to the pool area, were fantastic, and I took full advantage of them during my stay. It's evident that the hotel takes great pride in maintaining its facilities at a high standard. Another 5/5 for excellence here. Overall, my experience at Hotel X Brisbane Fortitude Valley, Vignette Collection, was nothing short of exceptional. The combination of excellent service, pristine facilities, and delightful dining made my stay truly memorable. I would highly recommend this hotel to anyone visiting Brisbane, and I look forward to returning in the future.” I hope this review captures your positive experience at the hotel!

Ich denke, das ist eines der besten Marriot Hotels, die ich geblieben habe. Es hat eine schöne Lagune und Einrichtungen und Dienstleistungen sind gut. Zwei Tram stoppt weg von Surfer Paradies. Aussicht ist vom Zimmer ist auch schön.

Room is very big and with a open kitchen. The room and facility is very new. The hotel staffs are also very friendly and responsive. The location is also very good and just next to the beach. There is also 5mins walk from the tram station. Overall I have a very nice and relaxing stay here, and I will visit the hotel again.

Vorteile: Gute Lage, direkt neben einem Nachtmarkt, sehr praktisch. Nachteile: Die Sauberkeit lässt sehr zu wünschen übrig; beim Betreten des Zimmers roch es muffig, was in tropischen Regionen aber noch akzeptabel ist. Unerträglich war jedoch, dass unsere Kissenbezüge schmutzig waren, was für ein Hotel dieser Kategorie absolut inakzeptabel ist. Ich habe das sofort nach dem Betreten des Zimmers überprüft, daher kann man davon ausgehen, dass die Bettwäsche nicht oft gewaschen wurde. Außerdem war das Zimmer sehr klein. Aber insgesamt gab es nicht viele Alternativen. Es ist ein ordentliches Hotel in Cairns, und die Einrichtung ist moderner als in anderen Hotels. Es ist in Ordnung. Reisenden aus China nach Australien würde es den Aufenthalt etwas angenehmer machen, wenn sie ihre eigenen Einweg-Kissenbezüge und Bettbezüge mitbringen würden.

Die Hotellobby ist wunderschön und die Zimmer sind geräumig und hell. Vom Zimmerfenster aus kann man den Pool unten sehen. Die Hoteleinrichtungen sind sehr umfassend, das Fitnessstudio ist sauber und der Pool ist auch sehr sauber. Allerdings muss man einen ziemlich langen Anstieg zum Hotel gehen, und das Einchecken hat sehr, sehr lange gedauert. Es gab keine Hausschuhe im Zimmer, obwohl ich online darum gebeten hatte, kamen sie nie an.