2 Sterne-Hotels in Oaxaca, Mexiko

La chambre qui m'a ete donnee n'est pas celle que j'avais reservee. Les draps etaient a bout de souffle, avec des trous et taches; on sentait les ressorts du lit et je me suis fait mordre par des puces de lit ! (ces memes puces ont egalement fait des trous dans mes alejibres en bois!) Il faisait anormalement chaud dans la chambre et j'ai du negocier a minuit pendant plus de 40 minutes pour avoir un simple ventilateur. (je vis au Vietnam, donc je suis habituee a la chaleur ) J'ai dormi seulement quelques heures la fenetre ouverte depuis laquelle toutes les personnes rejoignant leur chambre pouvaient me voir dans mon lit. Un bar dans la meme rue avait la musique extremenement forte , et ce bien au dela des 22h annoncee par le receptioniste. Le receptioniste de nuit ainsi que le gestionnaire de l'etablissement se sont ouvertement moques de moi avec un sourire en coin permanent ( de mon accent peut etre? et parce que j'etais une femme seule? ) et m'expliquant qu'a ce prix, c'est tout ce que je pouvais avoir, que j'etais l'unique cliente mecontente et sont restes inflexibles pour me changer de chambre ou me proposer de l'aide. On m'a ouvertement dit que j'etais une cliente ”chiante” et que si je n'etais pas contente, je pouvais partir sur le champ (sans remboursement). J'ai du contacte le service client Booking qui m'a ete d'une grande aide pour finalement avoir acces a une autre chambre au rez de chausse et avec un confort moins sommaire. (le gestionnaire n'a pas repondu a leur appels quand bien il etait devant moi,... prouvant son grand courage et sa legitimite de ce qu'il faisait) Les chambres ne valent pas le prix, les puces de lit m'ont fait vivre un enfer et surtout le gestionnaire s'est tres mal comporte avec moi - en etant impoli et moqueur. J'ai vecu 2 ans au Mexique, ce type de comportement est tres loin de celui de la grande majorite des hoteliers. Cet etablissement est a fuir... et cet hotel ne merite pas votre argent. Je regrette profondement d'avoir reserve ici et gache mes nuits. La recamara cuenta con zero confort, tiene PULGAS, manchas y hoyos ... Un calor tremando, zero privacidad. Y si hablan con el gerente, se burla de ti. Estuvo una experiencia muy desafortunada. Este hotel no vale el precio, por favor vense en un lugar adonde traten bien su cliente y no se burlan cuando uno dice que hace calor. Me senti muy mal y sin la ayuda de Booking, me hubiera ido perdiendo my dinero porque ya en la forma que me hablaron no me sentia en seguro para nada. Please don't go there - the room have bed bugs... the room is so hot and they dont offer fan. If you ask help to the reception, they blaim you and will laught... They have been very impolite and without the Booking client service support, I would left loosing my money because I was feeling so bad and unsafe in this place.

還不錯 至少乾淨

還不錯 至少乾淨

Let me start by saying that if you’re looking for a budget hotel then this might be a good option for you as the price was very affordable (however, the breakfast is not included and to be honest it’s delicious but quite expensive). The rooms were not exactly as nice as shown in the pictures, but they were still pleasant, the big upside was the floor which was made from like a marble or something which was very cold creating a refreshing breeze in the room (even though it was extremely hot in Puerto, sometimes we didn’t even have to turn on the AC thanks to that). The problem with the room tho was that the doors had a big gap on the bottom which allowed many bugs to crawl in especially in the evening when the light was on, so we had to fill that gap with our stuff, and there was also a gap on the side that we could not cover so mosquitos were able to fly inside which was very disconcerting for us. The biggest downside, however, was that while half of the staff was nice and welcoming, some were very rude and made us feel very unwelcome. It was a big surprise for us since the hotel talks about having great atmosphere etc (just like I’ve said tho not whole staff was rude, just some individuals). For example there was one lady in the reception who was very rude and did not even care to smile or say „hello” or „bye” back, when you’d say „Hi” she would just give you a hostile look and then go back to doing something on her phone which I think creates a very bad image for a hotel that talks about great atmosphere and about everyone being friendly. Fortunately, there were also some very friendly people that organised small trips e.g. for sunset viewing which was awesome. Overall, this is a very affordable hotel, but unfortunately the atmosphere is not as great as you’d think and because they organise some events (on the hotel premises) late in the evening or during the day it is difficult to take a nap or even fall asleep at night as the party can go on until late at night + it’s actually quite far from the beaches or from the centre of town, so be prepared to walk a lot.