3-Sterne-Hotels in Malakka, Malaysia

Hotel lobby big and clean, room also very big. However lift going up to rooms can be enter by anyone, unlike other hotel need to scan room key. Overall it was a pleasant stay.

Overall the hotel is good and also with free car parking. 5mins drive to jonker walk from the hotel location. It just the water pressure of the bathroom is not in good condition as the water pressure sometimes is high sometimes is low. A bit hard to get a nice shower.

I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before). Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows: He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic. Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers? He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'? I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb. Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously? Am I being made a scapegoat to settle the costs of previous incidents? Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons? He made a fuss as if I had brought down the whole building. I am attaching photos of the tile damage and other pre-existing damages.

Sehr gut👍👍👍, das Hotel riecht so gut … Angefangen beim Eingang (Lobby) … Treppe … Aufzug bis zum Zimmer … Sehr gute Schallisolierung … Das Zimmer, in dem ich übernachtet habe, ist mit einem Kühlschrank ausgestattet … Haartrockner … Kaffeeset für zwei Personen … In der Nähe einer Moschee … Einfach mit dem Grabcar zu erreichen, Parkplatz vorhanden … So nah an Restaurants (so vielen) … Werde in Zukunft wieder buchen … Das Personal ist auch so freundlich und sehr hilfsbereit …

Everything is near the hotel, many restaurants, local markets, also the Melaka church isn’t too far from the hotel. I will consider to stay here again if I had time to visit Melaka again.

The location is very good. Walking distance to town and historical sites around 15 minutes. Hotel breakfast tastes good authentic Malay style. The only thing the drawback is the traffic, can hear music from the Trishaw . Very noisy. And the air con water is leaking . After maintenance services, the air con still continues to leak..

Mein zweitägiger Aufenthalt hier war gut. Mir gefiel die Lage des Hotels, man konnte sich bequem in der Stadt bewegen. Das Zimmer war geräumig und sauber, aber die Wände waren etwas dünn, sodass man hören konnte, was draußen passierte. Der Service war okay, könnte aber besser sein, das Personal könnte daran arbeiten, die Gäste freundlicher zu empfangen. Insgesamt war es ein guter Aufenthalt für einen so niedrigen Preis.

Etwas älteres Hotel. Zimmer war trotzdem gepflegt, soweit es ging. Toilette, Waschbecken und Dusche waren sehr sauber Bettwäsche war auch frisch. . Unser Zimmer Nr. 218 roch neutral. Obwohl es im Foyer etwas muffig roch. Das Frühstück war sehr reichlich und für Jeden etwas dabei. Man könnte es auch Brunch nennen. Alles in allem, waren wir für den Preis zufrieden.

I booked a room on Trip.com, and the price included sales service tax and service fee, but the hotel still charged me tax upon check-in, which was not mentioned on Trip.com. I also don't know what kind of tax it was.

S&tayed at De Ocean Hotel Melaka and had a pleasant experience overall. The accommodation was well-maintained, offering a simple, clean, and cozy atmosphere. The room was tidy and comfortable, and the towels provided were clean. However, the bedsheets were a bit old and could use an update. Parking is available, which is convenient for guests traveling by car. It would be even better if the hotel could provide a water dispenser for added convenience. Overall, it's a decent and comfortable stay for short trips in Melaka.