3-Sterne-Hotels in Kepulauan Riau, Indonesien

Ein sehr angenehmes Aufenthalt! Es war unsere Jahrestagesreise, das Hotelteam war so nett, uns einen hübschen Kuchen zu geben! Sehr sauber und komfortabel Lage. Wäre sicher für unsere nächste Batam-Reise zurückkommen. Danke!

Das neue Hotel riecht noch stark nach Farbe. Zimmer 536, 3 Übernachtungen, Preis 650.000 IDR/Nacht – teurer als andere Maxone Hotels in ganz Indonesien, sogar teurer als das Maxone Platinum. Die Auswahl beim Essen ist gering, aber es schmeckt gut, besonders der gebratene Reis. Die gebratenen Bihun sind weniger schmackhaft. Für den Aufpreis von 150.000 IDR für das Frühstück mit seiner begrenzten Auswahl lohnt es sich überhaupt nicht. Es gibt ein Mittagsangebot für 70.000 IDR um 12:00 Uhr, schade, dass ich es nicht probiert habe. Das Zimmer hat eine Standardgröße, weder zu groß noch zu klein, und ist recht komfortabel, da es noch neu ist. Die Rezeptionistin sollte besser geschult werden, um die Gäste besser zu bedienen. Weil die Einstellung geringer ist, ist die Hausarbeit gut und höflich.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

⭐⭐⭐⭐⭐ An Excellent Stay with a Perfect Location! I had a wonderful stay at this hotel and was genuinely impressed with the overall experience. The location is one of its biggest advantages — BCS Mall, Grand Batam Mall, Alfamart, Indomaret, Fore Coffee, and plenty of local street food are all within walking distance. It’s incredibly convenient and makes exploring the surrounding area so easy. The room was exceptionally clean, neat, well-organised, and smelled fresh and pleasant. Everything was well taken care of, which made the room very comfortable to return to after a long day. The only minor improvement I would suggest is some maintenance for the flooring and the bathroom door. The breakfast was another highlight. There was a great variety of food to choose from, and the taste was genuinely good. There were plenty of options, so it was easy to find something enjoyable for breakfast. The service was also excellent. Both the front desk and housekeeping teams were friendly, welcoming, helpful, and attentive throughout my stay. Their warm and professional service really made the experience even better. Overall, this hotel offers an excellent combination of a fantastic location, cleanliness, good breakfast, and outstanding service. I truly enjoyed my stay and would definitely be happy to stay here again on my next visit to Batam. Highly recommended! ⭐⭐⭐⭐⭐

The hotel is surrounded by nature. You can view a river from your room. Such a healing process.

Schön und sauber

Good location, but disappointed with the toilet issue This is my second time staying at this hotel, and overall, I still really like the place. The location is very convenient, with plenty of food options nearby. The hotel also has a café, and the menu is amazing. The staff were friendly and helpful when we raised our concerns. However, there were two issues that made me disappointed during this stay. Firstly, the toilet door was a little loose. Every time we closed the door, it would open again by itself, so it could not stay properly closed. Secondly, there was an unpleasant smell coming from the toilet. We informed the staff, and they did help us to improve the situation, which I really appreciate. Unfortunately, the unpleasant smell came back again the next day. Overall, I still think this is a good hotel with a great location and facilities. I hope the management can look into these toilet issues more thoroughly to improve the experience for future guests.

Had a really pleasant stay at ARTOTEL. The hotel has a modern and stylish concept, and the overall atmosphere feels comfortable and welcoming. The room was clean, well maintained, and thoughtfully prepared with some nice little touches. I especially appreciated the complimentary chocolate and juice provided in the fridge, as well as the sleep aromatherapy provided in the room. These small details were a lovely surprise and made the stay feel a little more special and relaxing. The staff were friendly, polite, and helpful throughout our visit, which made the whole experience even better. The location is also convenient and makes it easy to get around. One of the highlights was definitely the breakfast. There was a really good variety of food, including authentic Indonesian dishes and a nice selection of traditional Indonesian cakes and pastries. I really enjoyed having the opportunity to try different local flavours instead of only the usual international hotel breakfast options. There were plenty of choices, and everything made for a great start to the day. I also really liked the unique design and artistic touches throughout the hotel. It gives ARTOTEL its own character and makes it feel different from a typical hotel. Overall, it was a very comfortable and enjoyable stay. From the thoughtful amenities in the room to the wide breakfast selection and friendly service, everything came together nicely. I would definitely consider staying at ARTOTEL again on my next visit.

Saw this and it's amenities and felt it was the best for me and my 3 kids. Decided to try this out didn't realize it was further than I'm usually used to. We arrived in the evening but was greeted by a cheerful receptionist. Please note there is a 1 mil rupiah deposit. I wasn't prepared for this so I thought to give this a heads up for future booking awareness. The place was alittle hard to spot from the main road ( there was no signage) but it's landmarks are Cubezone and Ria. Note, there is a laundry service across the road please expect 1-2 days. Express service is 1 day The entrance is a dainty little walkway like a secret hideout into a cactus garden that somehow transports you to what looks like Bali crossed with New Mexico feels. A small but clean pool, well maintained. They have dining table and benches outside for a chill out vibe. There's also a BBQ space where you can engage in their BBQ rental (provides charcoal n pit) with a ceiling fan n sink for your convenience and comfort. Area is nice and spacious. Once again I just emphasize, they keep it very clean. The place it seems is 6 container villas surrounding the garden n pool. Which is perfect if you plan to have a big group in. Inside there's a basic kitchenette with a fridge, pot, kettle. There were 2 rooms. Both equipped with bathrooms and tvs. Ac was perfection.you don't have to worry about the heat. It's so nice and cold. Makes you wanna just not get out of bed. The wifi was laggy alittle, didn't bother us as we had local data but it wasn't so nice to be watching a movie and gettin disrupted. TV is equipped with YOUTUBE and Netflix. Pretty awesome to keep the kids occupied. Be warned they have live bands that play music till 1-2 am in the morning. Definately didn't expect that but it didn't bother us so much. Once again, another heads up. Pool is open from 7am to 9pm. Its also a 15-20mins drive to Nagoya. We normally do Grab roughly about 60-70k. The host has their number in the welcome print and responds pretty fast if you need to enquire on anything. Overall, the place is pretty charming and despite it being alittle far from massages n karaoke, I think I found a new go to place. Certainly looking forward to be back.