4-Sterne-Hotels in Bicol, Philippinen

The hotel itself is located close to the city and the mall. It’s clean and the most of the staff were accomodating. The rooms were clean and smelled good. Food served in the two restaurants in the lobby and on the roofdeck were great! Things I didn’t really like: Power outages: I understand that there was a 12-hour blackout happening in the city and that the power supplier is a total mess. But a hotel of this caliber should have automatic backup generators that need to fire up as soon as there are power outages from the grid which should make the power outage unnoticeable. All throughout the night, there were at least 8 or 9 times that the power went on and off in quick succession in a span of an hour. I needed to get up several times to turn on the air conditioning system every time that there was a power outage. Pillows: It was a little too firm for me. Laying on it positioned my head in an uncomfortable way unlike softer pillows or memory foam pillows which are more comfortable. The pillows also retained heat, which also added to the discomfort. I suggest investing in better quality ones considering the cost of the hotel (memory foam pillows and/or cooling pillow). I ended up sleeping with no pillow under my head, which was ok since the mattress has a good balance of firm and soft. Shower: This may be a maintenance issue. The shower drain in my room (257) weren’t draining water well. It was probably clogged with hair or other foreign objects. The water filled the floor quickly which made it overflow into the room. Needed to use the towel to wipe off the puddle. Also, the hotel maintenance staff needs to fix the water pressure. It was too low and the shower head need maintenance since some of the holes are already probably clogged with mineral deposits. One of the staff members in the Le Sans Cafe: I didn’t remember her name but she had this vibe that didn’t sit right with me. She was smiling to other customers but when I tried interacting with her to order food or ask for water, her mood seemed to change from welcoming to unwelcoming. It seemed like she didn’t want me in the restaurant to the point that I felt uncomfortable and felt afraid to get her attention. I had to wait for the other waitress/waiters to come by my table to ask for something. The other staff members were okay. They were smiling as they took my order and seemed genuine that they wanted me to be there. Check out process: it took a little too long for the room check to finish upon my check out. Needed to wait 20 minutes in the lobby until they called my attention to tell me I’m free to go. Other hotels I’ve booked took less than 5 minutes and some didn’t even have to do a room check. One staff member that had a RBF and the slow check out process are the reasons for my 3 star rating on service. The clogged drain and faulty shower heads and low water pressure plus the constant power outage are the reasons for my 3 star on ammenities. Hoping that the management or owner sees this so they can improve on an otherwise really nice hotel.

Schöner Fitnessbereich und schöner Pool. Service des Personals war ziemlich gut und freundlich. Wir hatten jedoch nach dem Braunschweiß kein heißes Wasser. Wir wurden ersucht, 30 Minuten zu warten. bis eine Stunde nach der Elektrizität zurückgekommen. Wir warten 2 Stunden ohne heißes Wasser. Der Duschebad ist überhaupt nicht sicher. Es war zu hoch und gefährlich. Es gibt keine Anti-Schleifen und das macht es sogar gefährlich. Ein anderes ist, es gibt keine elektrische Ausfahrt auf der linken Seite des Betts, die es schwer macht, das Telefon zu laden. Auch ich bat um eine Box von Gewebepapier und ich erhielt 2 Toilettenpapiere. Ich wurde informiert, dass sie nicht Gewebepapier liefern. Von allen Hotels, die wir geblieben haben, ist dies das teuerste, aber kann nicht Gewebepapier liefern. Wir werden nächstes Mal eine UMA versuchen.

Excellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome! The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it. I recommend coming here on your holidays to the Philippines!

Hatte einen tollen Aufenthalt im Hotel Facade. Freundliches Personal, gute und ruhige Lage. Nur chinesisches Essen im Frühstück serviert. Empfohlen 👍

Dieser Ort ist sehr gemütlich. Einzigartig in seiner Zimmergröße und Reinigkeit ist großartig. Das Essen gibt.. und es ist die Lage ist mit dem nahegelegenen schnellen Essen in der Stadt.. Ich werde sicherlich zurückgehen für einige künftige Buchungen, vor allem die Nachten vor Abreise.

Location is great - near malls, parks and seaside. The room looks nice and neat. Beddings and furnishings are great. Buffet bfast was good as well. Staffs are polite and great. Shuttle service is available and arrived earlier than scheduled which is very convenient. Cable tv does not have any channels. Hot shower is not available on my room - others seem to have it based on other reviews.