GGastnutzerWe arrived in Xijiang and were immediately met with such a kind surprise—they upgraded our room for my birthday, which truly set the tone for our entire stay. We were on the third floor with the most wonderful view, looking out over their little water feature and the village beyond. Our balcony, complete with a tea set and two chairs, quickly became one of our favorite spots. Sitting there, especially in the evening, felt magical—like we were nestled among the stars overlooking the town.
The location is fantastic—just a short walk from the viewing platform and easily accessible down into the main village. Arriving was also incredibly smooth. As first-time visitors to China, we were quite nervous navigating trains and logistics as English speakers, but the hotel staff stepped in early with clear, thoughtful guidance. From the very beginning, they were attentive, responsive, and genuinely kind.
When we arrived at the North Gate after taking the shuttle into the scenic area, a staff member met us and carried both of our bags up the hill and stairs to the accommodation. This was such a thoughtful gesture—especially because the terrain can be challenging. (For future travelers: if possible, avoid bringing heavy suitcases—but if you do, you’ll be very well taken care of here.)
Check-in was seamless, and our room was extremely comfortable with all the amenities we needed. They provided water, soft robes, and made communication very easy via WeChat. Breakfast was also a highlight—we opted for the Chinese breakfast, which was light, healthy, and a perfect way to start the day before exploring all the incredible street food in town.
We especially loved the communal living space—a cozy café-style area with a balcony overlooking the village. It was such a peaceful place to sit, have tea, and take in the views both during the day and under the night sky. They also had everything you could need: a coffee maker, dishes, mugs, and even fresh spring water, which was a lovely touch.
The warmth of the people here truly made the experience unforgettable. The housekeeping staff were so kind, and the younger staff members were incredibly helpful and attentive. It really felt like being welcomed into a home rather than just staying at a hotel. And the little cats around the property made it even more special.
On our departure day, we were running late for the last bus, and one of the younger staff members carried my very heavy bag down the hill and practically ran with it to make sure we made it on time. He stayed with us until we were safely on board. That level of care and service is something we will never forget.
We would return in a heartbeat. Thank you, thank you, thank you again to the family and the entire staff for your kindness and for taking such wonderful care of us. You made our short stay in Xijiang an absolute pleasure and a weekend we will remember forever.
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