5-Sterne-Hotels in Victoria, Australien

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

We had a fantastic stay at the Melbourne Marriott Hotel Docklands. Everything about our experience was wonderful. The highlight for us was definitely the pool. The water temperature was perfect—not too hot and not too cold—and our kids absolutely loved it. In fact, they didn’t want to get out! The view from the pool area was also amazing and made the experience even more special. Breakfast was great with plenty of options, and the staff were incredibly friendly and accommodating throughout our stay. They made us feel very welcome and well looked after. We will definitely stay here again in the future and have already recommended the hotel to our family and friends. A truly enjoyable stay!

Vergleiche sind verletzend. Ich habe 4 Nächte im Crown Casino Hotel in Melbourne verbracht. Ich habe darüber nachgedacht, andere Hotels auszuprobieren. Ich habe dieses gewählt, weil ich in vielen anderen Hotels 1-Meter-Betten gesehen habe und dieses 1,3 Meter hatte. Allerdings hatte das Bett Rollen und bewegte sich, die Steppdecken machten Geräusche, der Platz war klein und das Badezimmer war durchschnittlich. Ich bin nach einer Nacht wieder zu Crown gewechselt.

T'was my third time here and they don't disappoint. Room is clean and sleek. Breakfast is good quality. Toiletries needs to be requested all the time- it's not always convenient especially that you need it daily and you stay for 2 weeks.

Die Service-Service war großartig, das Personal hat uns auf das Premium-Zimmer, das Zimmer mit Verbindungen hat, upgradiert. Der Haupttürschließfach (für unser ursprüngliches Zimmer) war fehlerhaft, aber wir waren beeindruckt mit der Service-Wiederherstellungsaufwand.

Great location for the theatre. We could see the Michael Jackson show sign from our room. Car park is off site and horrible to try and get a park in but only 5min walk from the hotel and $25/ day. Close to parliament station. China town and easily accessible to all city areas. Check-in and check-out were easy, staff were polite, and the happy hour was a nice touch. The room itself was compact but quiet, even being right by the lift. The bathroom, however, was tiny. No way two people could fit at once. The fan didn’t work so the mirror fogged completely, and the shower glass wasn’t long enough, leaving the floor soaked after every use. The bottom of the door showed water damage. Blinds let in light around the edges, and while the air conditioner was noisy, it didn’t really bother us. The luggage space wasn’t big enough to hold a hard case flat without tipping, which was a bit annoying but manageable. Breakfast was unfortunately the biggest low point. Service felt disorganised and slow. We waited almost 20 minutes for the rabke we were sat at to be cleared. The continental breakfast was uninspiring and pastries didn’t seem fresh. We paid an additional $5 per person for menu items since continental breakfast was included in our booking, but if I had paid the full $30–$35 separately, I would’ve been disappointed. Bacon was American-style (crispy), and they did do well offering coffee and tea promptly on arrival. However, the juice service was confusing. No glasses, limited plates, and unclear service flow. Amenities were almost non-existent. The “gym” was about the size of the bathroom with no treadmill or bike, and the rooftop could be much more inviting if it had a covered area or bar. Overall, the location saves it. Ok for a short city stay if you’re here for convenience, but not somewhere I’d choose for comfort or amenities. Unfortunately wouldn’t stay again and not great value for money in my opinion.

Overall, we had a pleasant stay at Crown Towers. The location is very convenient, and the rooms were comfortable and generally in line with what I would expect for this price range and hotel category. That said, there were a few service issues that could be improved. At around 8:00am, we tried to order breakfast through the in-room tablet, but the room service system was no longer accepting orders. The tablet itself was also not particularly user-friendly. The restaurant reservation experience was more frustrating. We called to book Koko for three adults and three children and were told the earliest available time was around 8:15–8:20pm. We also asked about other hotel restaurants and were told everything was fully booked, with McDonald’s suggested as an alternative. However, when we went downstairs ourselves just before 7:00pm, Koko was able to seat us immediately without any issue. The restaurant service itself was very good, but there clearly seemed to be a disconnect between the central reservation system and the restaurant’s actual availability. We also booked two rooms, and both bathtubs had drainage problems and required staff assistance. Overall, the stay was still enjoyable, and the location and restaurant experience were good. However, compared with other five-star hotels we have stayed at, the service coordination and attention to detail could be improved.

Dieses Hotel liegt günstig zwischen dem Stadtzentrum und den östlichen Vororten Fitzroy und Collingwood. Es war früher das Hauptquartier der Heilsarmee und verfügt daher über einen sehr ansprechenden Eingang. Das Personal ist hilfsbereit und freundlich, und die Zimmer sind komfortabel und geräumig. Das Hotel bietet einen Fitnessraum und einen Swimmingpool, der sich gut zum Bahnenschwimmen eignet, aber nicht zum Freizeitschwimmen. Die Zimmer sind schön, allerdings sollte man beachten, dass man, sofern man nicht die teureren Zimmer bucht, nur zur Wand blickt und nur eine eingeschränkte Aussicht hat. Alles in allem kann ich dieses Hotel aufgrund seiner Lage und seines guten Preis-Leistungs-Verhältnisses empfehlen.

Ich war sehr enttäuscht über meine Erfahrung in Pullman Melbourne, insbesondere über den Hauspflegedienst und die Art und Weise, wie eine unbefugte Gebühr behandelt wurde. Obwohl die Hotelpersonal im Allgemeinen freundlich und angenehmen war, war ich sehr besorgt zu entdecken, dass meine Kreditkarte ohne vorherige Ankündigung oder Erklärung bei der checkout eine zusätzliche Belastung bezahlt wurde. Das Hotel behauptete, meine Schwester hätte um 6:38 Uhr einen Drink bestellt. Wir haben das stark betrübt, da wir beide noch in dem Zimmer schliefen. Ich habe das Hotel gebeten, die CCTV-Bild und die elektronischen Swipe-Card-Aufzeichnungen zu überprüfen, um zu überprüfen, ob unsere Zimmertür vor 9:00 Uhr tatsächlich geöffnet wurde. Da das Zimmer ein elektronisches Schlüsselkartensystem verwendet, hätte es für das Hotel relativ einfach sein müssen, zu bestimmen, ob jemand das Zimmer eingetreten oder verlassen hat. Wichtiger ist, dass dies ernste Fragen zu den Rechnungs- und Sicherheitsverfahren des Hotels aufwirft. Kann jemand einfach eine Zimmernummer und eine Bestellung von Nahrungsmitteln oder Getränken ohne die Überprüfung des Hotels Namen oder Identität des Gastes anbieten? Wenn ja, ist dies eine bedeutende Schwäche in den Hotelverfahren. Gäste sollten nicht für Gebühren haftbar gemacht werden, die sie nicht zulassen, insbesondere wenn das Hotel über elektronische Aufzeichnungen verfügt, die möglicherweise überprüfen können, was passiert ist. Ich war besonders enttäuscht, dass die Angelegenheit nicht mit größerer Aufmerksamkeit und Transparenz behandelt wurde. Eine unerwartete Gebühr für eine Kreditkarte eines Gastes sollte nie leicht genommen werden. Für ein Hotel der Pullman Standard erwartete ich viel bessere Aufmerksamkeit auf Details, Rechnungsgenauigkeit und Gastsicherheit. Ich hoffe, das Management nimmt diesen Vorfall ernst und überprüft seine Verfahren, damit andere Gäste nicht die gleiche Frage erleben.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.