4-Sterne-Hotels in Alberta, Kanada

We stayed at Royal Canadian Lodge in Banff from March 26–29 with my 7-year-old daughter, and overall we had a great experience. Check-in was simple and straightforward. We arrived in the early evening, and Jason at the front desk was the most approachable and helpful hotel staff member I have ever dealt with. He remembered my daughter’s name, greeted her every day, checked in with us throughout our stay, and added little touches that made the trip feel extra special for both of us. The renovated room itself was fairly standard for a hotel room, but comfortable. Our room had two queen beds, which worked well for us. The bathroom had a shower only, with no bathtub, but that was not an issue. The pillows were big and lumpy, all 8 of the pillows in our room were too high/tall for my daughter to use comfortably. There are robes provided in the room, it would be a nice touch if they could also provide kids size robes. We had a mini fridge, coffee maker with coffee, and kettle with tea provided in the room. We ordered room service one night and tried the pulled pork poutine, which was the daily special from the restaurant. Unfortunately, it was not very good, and I would not recommend it. The TV included free cable and on-demand programming, as well as pay-per-view movies. I had brought my laptop and an HDMI cord, and we were able to connect it to the TV easily to watch our own movies. Watching on-demand, my daughter discovered The Simpsons and loved it (lol) The pool area was a big highlight for us. The pool is salt water rather than chlorine. The water itself was on the cooler side, but there was also a good-sized hot tub and a large steam room. My daughter quickly made friends with another family staying at the hotel, and the kids spent multiple hours a day in the pool together. The gym was small but functional. In the four days we were there, it was empty every time we walked by. Parking is $20 per day, which does add up. There is also free street parking behind the hotel if you are able to find a spot. One fun feature in the lobby was the robot, which the kids absolutely loved. We were told that after construction is complete, it will be delivering items to guest rooms. During our stay it moved around the lobby, told jokes, and handed out free apples. The hotel was reasonably priced compared with other options in the area. I chose it specifically for the pool setup, knowing we would be spending a lot of time there, and it worked out really well for that. Shops and restaurants on the main street were about a 10-minute walk away, or you could take the bus that stops outside the neighboring hotel for $2 per ride, with kids riding free. I would definitely stay here again in the future. The price, location, rooms, and pool make this a very family-friendly hotel option in Banff. Biggest thank you to Jason at the front desk for the spectacular service we enjoyed.

Der Empfangsmann war sehr glücklich und das Zimmer war sehr sauber! Es ist auch in der Innenstadt Calgary bequem gelegen. Die Temperatur der Dusche kann jedoch etwas schwierig zu passen sein, da es entweder zu heiß oder zu kalt sein wird. Aber ich war insgesamt sehr zufrieden und empfehle dieses Hotel, alleinreisende zu begleiten!

Das Hotel ist etwa 13 Autominuten vom Flughafen Calgary entfernt. Der Hotel-Shuttle kostet 5 kanadische Dollar, ein Taxi 43 kanadische Dollar (inkl. 10 % Trinkgeld). Die Lobby ist sehr geräumig und hell, was die Gäste glücklich macht! Die Rezeption ist engagiert und professionell, und das Ein- und Auschecken geht schnell. Als ich dort war, war die ursprüngliche Zimmerkategorie ausgebucht, also wechselte ich zu einer ähnlichen und ergriff die Initiative, um das Frühstück zu kompensieren. Das Essen ist durchaus zufriedenstellend, und es gibt mehr warme Gerichte als in anderen Hotels. Der Kellner ist begeistert, begrüßte mich mehrmals und servierte mir Kaffee. Das Hotel bietet schnelles Internet, bequeme Betten und das Zimmer zum Innenhof ist sehr ruhig. Die Simmons-Matratze ist dick und nicht zu weich. Die Klimaanlage ist eine später eingebaute. Sie macht beim Einschalten ein leises Geräusch, und das Hotel wird gebeten, sie auszuschalten. Das Badewasser ist warm und stabil, und die Badetücher sind doppelt. Einweg-Duschhauben, Make-up-Entferner aus Baumwolle und Hausschuhe werden ebenfalls bereitgestellt. Kurzum: Eine Empfehlung wert!

Wir hatten einen wunderbaren Aufenthalt im Flughafen Sheraton Cavalier Calgary. Das Hotel ist freundlich an den Flughafen, was unseren Reisetag viel einfacher machte, obwohl es wert ist, festzustellen, dass es keinen Shuttleservice. Dennoch war der schnelle Komut kein Problem für uns. Wir schätzten, dass das Hotel eine Lagereinheit bietet, die super hilfreich war und unsere Gepäckbearbeitung so viel einfacher gemacht hat. Unser Zimmer wurde neu renoviert, sauber, modern und sehr komfortabel sicherlich ein Highlight unseres Aufenthalts. Insgesamt haben wir unsere Zeit hier wirklich genossen und würden glücklich wieder bleiben!

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the casino was great - including the restaurant.

Very disappointing experience. My children asked for boiled eggs and I ordered 6 boiled eggs, I was later charged $30 for six eggs ($5 per egg) without any prior disclosure of the cost and without the item being listed on the menu. The eggs were poorly prepared and could not be peeled properly. Large portions of the yolk stuck to the shell and came apart during peeling, making them unusable. Since the eggs had already been peeled, they could not reasonably be returned. I raised the issue with the restaurant manager, Shenzu, and showed him the photos, but he refused to address the problem or offer a fair resolution. Shenzu's handling of this situation was disappointing and did not reflect the level of customer service I expect from a hotel manager. Despite being shown photos of the poorly prepared eggs and hearing my concerns about the undisclosed charges, he was unwilling to address the issue or offer a reasonable resolution and was adamant - he was playing a winning game and was a little ****** . Customer satisfaction appeared to be a low priority throughout the interaction. Combined with the lack of price transparency, poor food quality, and failure to provide a receipt, this resulted in a very negative experience. I would NOT recommend this restaurant to other travelers.

Ich dachte, es sei eine Suite, aber ich habe ein Bad mit einem anderen Zimmer geteilt. Die Nachbarschaft ist ruhig und sicher. Viele Parkplätze auf der Straße.

We stayed at the Deerfoot Inn & Casino hotel because we wanted to try the $50 prime rib buffet at the Mohave Grill. The prime rib was amazing by the way. My husband and noticed that hotels were really expensive that weekend, so we thought to pay an extra $40 and stay somewhere that we thought was going to be more bougie than an Econolodge. Upon check-in, the staff were friendly and let us check in early without an extra charge. The rooms were clean and neat. The beds however were not the most comfortable, so the sleep wasn't that great. The tub was also not the greatest as it feels like it was made for a small child, and I'm a medium build at 5'3. We have stayed in Comfort Inns, Econolodges, and other hotels like them and we found the Deerfoot Inn to be the same room-wise. We got our stay for $200 for the night and that was without a continental breakfast. A lot of the time I have seen this hotel at over $300 a night. I wouldn't stay here again unless the rooms are around $160, which to us is what they should be. It was a waste of the extra $40 to stay here when you can get the same room at a cheaper hotel with breakfast. Yes, they have the Casino so there is a little bit more to do walking around but still not worth the room price.

Check-in war sehr einfach! Zimmer sind groß und renoviert. Sie haben großartige WLAN und es war sauber. Pool war groß und Spaß nur am Wochenende unten musste ein Stunden Zeitslot reservieren, um den Pool zu nutzen. Ich würde nochmal reservieren!

Dies war unser zweiter Aufenthalt in diesem Hotel. Letztes Jahr hatten wir gute Erfahrungen gemacht, deshalb kamen wir dieses Jahr wieder, aber leider war unser Aufenthalt nicht so gut. Der Grund für den schlechten Service war, dass am Abreisetag um 8:45 Uhr eine Mitarbeiterin des Reinigungspersonals an unsere Tür klopfte und fragte, wann wir auschecken würden. Ich habe schon in vielen Hotels übernachtet, aber so etwas ist mir noch nie passiert. Es kam mir sehr seltsam vor. Normalerweise reicht es, vor 11:00 Uhr auszuchecken. Das war äußerst unprofessionell, und ich konnte es kaum glauben, dass es sich um das Hilton DoubleTree handelte! Wollte das Hotel uns etwa dazu bringen, früher abzureisen? Um die anderen Gäste während der Reinigung nicht zu stören? Ich verstehe nicht, ob das Teil der Mitarbeiterschulung war oder einfach eine gängige Praxis. Die Mitarbeiterin hatte Papier und Stift dabei, um die Auscheckzeit einzutragen. Auch die Zimmerausstattung war ungenügend. Es gab weder Mikrowelle noch Wasserkocher, das Telefon am Bett funktionierte nicht und der Föhn war kaputt (wir haben ihn später vom Zimmerservice ersetzen lassen). Positiv war: Das Zimmer war sauber, das Bett bequem, das Fenster nach Westen bot eine tolle Aussicht, die meisten Angestellten waren freundlich, das Frühstück war zwar nicht kostenlos, aber abwechslungsreich, und die Lage war gut, etwa 10 Autominuten von der West Mall entfernt.