5-Sterne-Hotels in Western Cape, Südafrika

Disappointing — Not the Taj Experience I Expected I stayed one night at Taj Cape Town and, having stayed, worked, and studied at other Taj properties worldwide, I left feeling that this hotel does not deliver the signature “Taj” experience. Location: Excellent — centrally located and convenient for business and sightseeing. Rooms: Very good. The guest room was well-appointed, comfortable, and met the standard I expect from a five-star property. No complaints on accommodations. Food & Beverage: Below expectations for a Taj. The breakfast buffet was serviceable but average — acceptable for a quick meal, but nothing memorable in terms of variety, presentation, or quality. The on-site Asian restaurant is extremely small (about five tables) and suffers from poor ventilation: the exhaust does not appear to function adequately, so the space quickly fills with an oily cooking smell that lingers and detracts from the dining experience. The food itself was below the quality I would expect from a Taj-branded restaurant. Service & Brand Feel: This is where the hotel most noticeably misses the mark. While staff were professional, the overall atmosphere lacked the warm, polished service and attention to detail that distinguishes other Taj properties I have experienced. It felt more like a standard city hotel operating under the Taj name rather than a hotel delivering the full Taj brand promise. Value: Concerning. The hotel charges approximately INR 2,000 per day for parking — a steep add-on that should be clearly communicated up front and factored into the overall value proposition. Summary: The location and rooms are strong points, but the average breakfast, a small and poorly ventilated Asian restaurant, and an overall absence of the characteristic Taj hospitality leave this property short of expectations. If you are seeking the classic Taj experience, this particular hotel may not meet that standard.

Отличное расположение отеля, номера без изысков совсем, но всё чистенькое. Персонал вежливый и приветливый. Завтраки простые но вкусные, с красивым видом на океан. Все достопримечательности города в пешей доступности.

Cool boutique hotel with large rooms. Great rooftop restaurant for breakfast serving excellent choices of food !  Only downside is it’s located on a pedestrian street and taxis cannot drop off in front of hotel, and I was a bit concerned as I arrived very late at night.

Room: spacious, clean and comfortable. Our room was on the highest floor and it was quiet. If you’re traveling with an elderly, just be cautious as the shower floor is extremely slippery. One downside is that water pressure and temperature is not very stable. Location: situated in the heart of CBD, it’s a fairly safe area. Parking available for hotel guests and shuttle available to V&A Waterfront Staff: Front desk and lobby staff are friendly and welcoming. Security at the hotel and parking were also very friendly and helpful. Most staff at the restaurant were not as friendly (most but still a few staff was friendly and helpful and provided great service) Staff often forget guests’ drink orders as 2 days in a row, we did not get our tea during breakfast. I also ordered a cappuccino while waiting in front or the coffee machine however I was forgotten as well. I was better off making my own coffee. Breakfast: They served standard American style breakfast with selection of fruits, pastries and salads. Their hashbrowns were my favourites! If only the food can be a little different everyday, we stayed there for 4 days and had the same food everyday. Overall, we enjoyed our stay room but restaurant staffs’ service and attitude can be improved.

Gute Lage. Wirklich nahe dem V und einem Wasserfront. Service war außergewöhnlich und das Frühstück war großartig.

Der Abzug ist eigentlich der Service von Ctrip. Ctrip kann nicht punkten. Das Hotel erlaubt eigentlich nicht, dass Kinder unter 13 Jahren leben. Ctrip selbst hat es nicht klar geschrieben. Nach Reklamation wurde es lange Zeit nicht verwaltet. Die Effizienz war sehr gering und scheute sich der Verantwortung. Schließlich mit dem Hotel für einen halben Tag verhandelt. Für den Pool war nichts erlaubt. . . Im Großen und Ganzen ist das Hotel ok, das Frühstück muss selbst zubereitet werden und es ist reichlich vorhanden. Die Polizei musste nicht sagen, dass die Polizeiwache dreißig Meter entfernt war. . . . . Das Zimmer ist auch groß, aber etwas teuer

Die Umgebung und die Ausstattung sind sehr gut, aber der Service ist sehr hart, die Profissionalität ist nicht hoch, der Service ist nicht zufriedenstellend

This stay was absolutely magnificent from arrival to departure, upgraded as we arrived at the hotel. The staff, incredible! Always doing more than asked, going out of their way to assist in making plans, arranging transport or just providing extra information. Shout out to Claudia, who was patient and articulate. She stopped her work in order to attend to me at all times. Shout out to Dewald, humorous, witty and exquisitely piquant. Always up for a conversation amd willing to make anything amd everything more convenient for the guests. Rennia and Alice, ebullient and light-hearted, i felt the care and meticulous nature of their work through all they did, and the smiles they provided, thank you! The entire staff, quite warm and accommodating! Clean room, aesthetically modern and quaint. 100% recommended, convenient location for all your needs!

Ich hatte einen erstaunlichen Aufenthalt. Ich werde sicher zurückgehen und ich würde es jedem empfehlen. Exzellente Service und erstaunliches Personal.