5-Sterne-Hotels in Sumatera Utara, Indonesien

Sehr empfehlenswertes Hotel für Reisende, in der Nähe von Einkaufszentrum und Bahnhof. Schönes Zimmer und freundliches Personal.

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Everything was good except one, no one replied or responded to my request and I am asking for a simple decoration for my wife's birthday. No one read and responded. Do they know how to read requests from the customer through third party booking? I am quite disappointed. Anyway, thanks.

Fantastic resort at Samosir island, typical of what one might expect from a 5 star resort. Island weather was a cooling 20 degrees but the water in the pool is warm, so you could enjoy it even in the evening. Oh not to mention the view. The outdoor equipments like bicycles, e-scooters, electric cars are very well maintain, so you could rent it with peace of mind.

Das Zimmer ist riesig und super sauber. Toilette mit Bad und Dusche in verschiedenen Kubik. Absolut posh. Das Frühstück ist oben und darüber. Ich genieße das Essen, da es so viele verschiedene Sorten hat und das Frühstück auch auf dem oberen Stock serviert, wo die Aussicht auf die Umgebung von Medan Teil des Essens ist. Nur atemberaubend! Ich würde in naher Zukunft zu diesem Hotel kommen, wenn ich die Medan besuchen würde!