5-Sterne-Hotels in Sumatera Utara, Indonesien

Dies ist ein Fünf-Sterne-Hotel in Medan, in dem ich bereits viele Male übernachtet habe. Der Gesamteindruck ist passabel. Früher waren die Einrichtungen zwar etwas veraltet, aber ansonsten gab es nichts zu bemängeln. Insgesamt war es in Ordnung.

We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it. From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm. What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan! My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.

Room is huge and super clean. Toilet come with bathtub and shower in different cubicle. Absolutely posh. The breakfast is above and beyond. I really enjoy the food as the have so many different varieties and the breakfast also serve on the top floor where the view of the surrounding of medan is part of the meal. Just breathtaking! I would come to this hotel if i were to visit medan in near future!

Wir hatten einen angenehmen Aufenthalt im Allgemeinen. Das Zimmer war sehr sauber, aber etwas klein zum Preis. Das Personal war freundlich und hilfsbereit. Das Frühstück war eine gute Variante, und der Dachkaffee war ein schöner Ort, um sich zu entspannen, obwohl die Nahrungsmittel und Getränke etwas überpreist waren. Das Resort-Layout fühlt sich ein bisschen kompakt, da es auf Terrasse gebaut ist. Eines, was wir verpasst haben, war die gemütliche, lokale Dorfvibe, dass Tuk Tuk bekannt ist für die Atmosphäre hier fühlte sich etwas Generischer. Allerdings, angesichts der begrenzten ähnlichen Optionen in Tuk Tuk, ist dieses Resort eine anständige Wahl und ich würde hier nochmals überlegen.

Used to stay here previous trips for the location in Medan city centre. Room seems to have been renovated since last stay. Booked on trip.com on the way to the hotel. Waited 10 minutes at the front desk for the information to reach hotel. Check-out next morning was as prompt.