4-Sterne-Hotels in Atlántico, Kolumbien

This hotel was completely disgusting, full of mould and damp throughout the hotel. The restaurant floor appeared not to have been cleaned for many months as the dirt was really ground in, the nets and curtains were also mouldy and filthy too. We had to change rooms twice due to the fact that my husband was struggling to breath due too the conditions. The gym was completely filthy and the breakfast was the same each day, and they did not have anything Vegan for me either. There was nothing nice about this hotel. The restaurant menu was dreadful, old and uninviting. The staff were slow to respond to any asks. The bath had obvious cracks in it, however they had just been painted over. This hotel needs a lot of money spent on it to firstly address the mould and damp issues. The replies to the reviews from the hotel stated that they were in the process of completing some maintenance work, almost 2 years ago, however this place has not been touched in any aspect for many, many years! AVOID THIS HOTEL IF YOU DON'T WANT TO POTENTIALLY BECOME ILL!! This hotel is down as a 3/4 star, but 1.5 at the very best. I have always been fair around my reviews, so for me to write this, it was absolutely dire 😔

Danke für den guten Service, wir hatten Mittagessen und alles war ausgezeichnet gut ausgebildetes Personal, um nett zu sein und immer mit einem Lächeln, der Türmeister war sehr sorgfältig und aufmerksam zu uns ¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, Personal gut geschickt, freundlich zu sein und immer mit einem Lächeln, der Herr der Tür super gesäumt und uns anhängend ¨¨

Auch wenn es meiner Meinung nach kein 5 Sterne Hotel mehr ist ist das Preis-Leistungsverhältnis gut. Wir haben 120€ für ein Doppelzimmer für zwei Nächte bezahlt. Mehr wäre es mir aber auch nicht wert. Der Poolbereich ist perfekt zum entspannen. Frühstück war in Ordnung aber nichts besonderes. Zimmer war auch sehr schön. Manchmal hat man das Gefühl das Hotel läuft seinem alten Ruf hinterher, da es an manschen stellen schon etwas heruntergekommen ist. Man merkt einfach das es seine besten Zeiten schon hinter sich hat. Das Hotel ist eher nicht geeignet für Raucher!! Wir mussten zum rauchen das Hotel immer komplett verlassen.

Great location and close to everything we wanted to do while visiting. Easy walk to many restaurants. Good hotel breakfast with lots of selections. Shout out to Mayerly Vasquez; always very attentive and coffee cup was never empty. We also utilized the gym which was nice to have; however, it definitely needs some improvements - no TV, very warm, sometimes no water available and equipment is old. I recommend this hotel and will go back for sure.

Die schlimmste Marriott-Eigenschaft, die ich jemals bei mir verblieben habe. Front Desk staff geben falsche Erklärungen und finden Wege, um von denen nicht aus Kolumbien zu profitieren. Um zu starten, nehmen die Mitarbeiter Ihre Kreditkartennummer und teilen Sie es über unverschlüsselte E-Mail.

I stayed here March 21-25 was an amazing hotel super friendly staff and amazing bar and restaurant service there free breakfast in the morning is also very good Colombian breakfast one of my new fav places and they have an amazing sky loft area with jacuzzi Can even bring your food up there magical

Das Hotel liegt ein paar Blocks von einem sehr schönen Einkaufszentrum mit vielen Restaurants und Geschäften entfernt. Das Hotel ist sehr nett, wie Sie eine HGI erwarten würde. Ich würde sagen, es ist sogar schöner als die gleiche Hotelmarke in den USA. Der Preis war sehr vernünftig. Das Hotelpersonal war sehr professionell und freundlich. Das Frühstück war sehr gut. Sie können Eier in jeder Stil bestellen, den Sie mögen. Es bietet einige Artikel aus dem typischen Nahrungsmittel aus der Region, obwohl das wäre der einzige Aspekt, den ich sagen würde, das Hotel könnte seinen Wow-Faktor erhöhen. Ich würde dieses Hotel definitiv empfehlen und würde zurückkehren, wenn ich nach Barranquilla reise.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

I really enjoyed my stay at this hotel. It is located in a good area where you can walk freely through the nearby neighborhood and feel safe. Also, you can find many coffee shops, restaurants, and place to shop in the area. I would like to thank Carmen D for taking the time to help me correct some things with my Rewards membership. I was very impressed by the quick time it took to update my Rewards account since it had been over a month from the time I had stayed in the hotel.

This was a large group that was planned for more than a year. We had over 45 people planning to stay in the hotel along with a planned party that was up on the 13th floor for 45 people and was an absolute nightmare! Management was quick to take my $$ for the food and set up of of the party. They were SO understaffed and ill prepared it very soon turned into a complete nightmare and disappointment. With more than 45 people at the party music was great and one bartender the staff had no idea, nor did they have the ability to correct it. I had more than three of my friends trying to at least pay their tab, but their equipment was not sufficient to take payment. It also took hours for that to be corrected, but I also went down to talk to Management and i found two 20 year-old girls were explaining to me that they were running the hotel yet they were on the phone trying to find somebody to help them and no ability to correct the situation. was extremely disappointed to find a hotel that was Supposedly of great caliber destroyed and ruined my wife’s 60th birthday along with her family that were born and raised here in Barranquilla. I later found many of the people at the party had the informed me that the bar tender upstairs ran out of alcohol, and was not only shorting drinks, but not putting any alcohol in a lot of them. we later confirm that as we found 1/3 of the party was downstairs in the front bar drinking as nobody had any alcohol and their drinks upstairs. needless to say, I’m extremely disappointed as we own property here in this city, and to bring 45 friends from the states to enjoy the culture atmosphere and ambience. It’s just disgusting to have such an incredible night ruined my managements, inability to prepare and service the party that we paid. I would strongly recommend not to ever come here with a party of any caliber or service that is needed as they were not capable to even correct the problem that’s what really ******. please note this is not what I do. I am just so disappointed as we love this city and it’s a shame to bring so many friends to a place where we were spending good money for them to enjoy just to be kicked in the face by two young girls that had no ability to cure or solve the problem. there are many other fine hotels in this city. If you’re gonna spend any fair amount of money, I would please shop around as I would not come to the Crowne Plaza ever.

This hotel was completely disgusting, full of mould and damp throughout the hotel. The restaurant floor appeared not to have been cleaned for many months as the dirt was really ground in, the nets and curtains were also mouldy and filthy too. We had to change rooms twice due to the fact that my husband was struggling to breath due too the conditions. The gym was completely filthy and the breakfast was the same each day, and they did not have anything Vegan for me either. There was nothing nice about this hotel. The restaurant menu was dreadful, old and uninviting. The staff were slow to respond to any asks. The bath had obvious cracks in it, however they had just been painted over. This hotel needs a lot of money spent on it to firstly address the mould and damp issues. The replies to the reviews from the hotel stated that they were in the process of completing some maintenance work, almost 2 years ago, however this place has not been touched in any aspect for many, many years! AVOID THIS HOTEL IF YOU DON'T WANT TO POTENTIALLY BECOME ILL!! This hotel is down as a 3/4 star, but 1.5 at the very best. I have always been fair around my reviews, so for me to write this, it was absolutely dire 😔

Danke für den guten Service, wir hatten Mittagessen und alles war ausgezeichnet gut ausgebildetes Personal, um nett zu sein und immer mit einem Lächeln, der Türmeister war sehr sorgfältig und aufmerksam zu uns ¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, Personal gut geschickt, freundlich zu sein und immer mit einem Lächeln, der Herr der Tür super gesäumt und uns anhängend ¨¨

Auch wenn es meiner Meinung nach kein 5 Sterne Hotel mehr ist ist das Preis-Leistungsverhältnis gut. Wir haben 120€ für ein Doppelzimmer für zwei Nächte bezahlt. Mehr wäre es mir aber auch nicht wert. Der Poolbereich ist perfekt zum entspannen. Frühstück war in Ordnung aber nichts besonderes. Zimmer war auch sehr schön. Manchmal hat man das Gefühl das Hotel läuft seinem alten Ruf hinterher, da es an manschen stellen schon etwas heruntergekommen ist. Man merkt einfach das es seine besten Zeiten schon hinter sich hat. Das Hotel ist eher nicht geeignet für Raucher!! Wir mussten zum rauchen das Hotel immer komplett verlassen.

Great location and close to everything we wanted to do while visiting. Easy walk to many restaurants. Good hotel breakfast with lots of selections. Shout out to Mayerly Vasquez; always very attentive and coffee cup was never empty. We also utilized the gym which was nice to have; however, it definitely needs some improvements - no TV, very warm, sometimes no water available and equipment is old. I recommend this hotel and will go back for sure.

Die schlimmste Marriott-Eigenschaft, die ich jemals bei mir verblieben habe. Front Desk staff geben falsche Erklärungen und finden Wege, um von denen nicht aus Kolumbien zu profitieren. Um zu starten, nehmen die Mitarbeiter Ihre Kreditkartennummer und teilen Sie es über unverschlüsselte E-Mail.

I stayed here March 21-25 was an amazing hotel super friendly staff and amazing bar and restaurant service there free breakfast in the morning is also very good Colombian breakfast one of my new fav places and they have an amazing sky loft area with jacuzzi Can even bring your food up there magical

Das Hotel liegt ein paar Blocks von einem sehr schönen Einkaufszentrum mit vielen Restaurants und Geschäften entfernt. Das Hotel ist sehr nett, wie Sie eine HGI erwarten würde. Ich würde sagen, es ist sogar schöner als die gleiche Hotelmarke in den USA. Der Preis war sehr vernünftig. Das Hotelpersonal war sehr professionell und freundlich. Das Frühstück war sehr gut. Sie können Eier in jeder Stil bestellen, den Sie mögen. Es bietet einige Artikel aus dem typischen Nahrungsmittel aus der Region, obwohl das wäre der einzige Aspekt, den ich sagen würde, das Hotel könnte seinen Wow-Faktor erhöhen. Ich würde dieses Hotel definitiv empfehlen und würde zurückkehren, wenn ich nach Barranquilla reise.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

I really enjoyed my stay at this hotel. It is located in a good area where you can walk freely through the nearby neighborhood and feel safe. Also, you can find many coffee shops, restaurants, and place to shop in the area. I would like to thank Carmen D for taking the time to help me correct some things with my Rewards membership. I was very impressed by the quick time it took to update my Rewards account since it had been over a month from the time I had stayed in the hotel.

This was a large group that was planned for more than a year. We had over 45 people planning to stay in the hotel along with a planned party that was up on the 13th floor for 45 people and was an absolute nightmare! Management was quick to take my $$ for the food and set up of of the party. They were SO understaffed and ill prepared it very soon turned into a complete nightmare and disappointment. With more than 45 people at the party music was great and one bartender the staff had no idea, nor did they have the ability to correct it. I had more than three of my friends trying to at least pay their tab, but their equipment was not sufficient to take payment. It also took hours for that to be corrected, but I also went down to talk to Management and i found two 20 year-old girls were explaining to me that they were running the hotel yet they were on the phone trying to find somebody to help them and no ability to correct the situation. was extremely disappointed to find a hotel that was Supposedly of great caliber destroyed and ruined my wife’s 60th birthday along with her family that were born and raised here in Barranquilla. I later found many of the people at the party had the informed me that the bar tender upstairs ran out of alcohol, and was not only shorting drinks, but not putting any alcohol in a lot of them. we later confirm that as we found 1/3 of the party was downstairs in the front bar drinking as nobody had any alcohol and their drinks upstairs. needless to say, I’m extremely disappointed as we own property here in this city, and to bring 45 friends from the states to enjoy the culture atmosphere and ambience. It’s just disgusting to have such an incredible night ruined my managements, inability to prepare and service the party that we paid. I would strongly recommend not to ever come here with a party of any caliber or service that is needed as they were not capable to even correct the problem that’s what really ******. please note this is not what I do. I am just so disappointed as we love this city and it’s a shame to bring so many friends to a place where we were spending good money for them to enjoy just to be kicked in the face by two young girls that had no ability to cure or solve the problem. there are many other fine hotels in this city. If you’re gonna spend any fair amount of money, I would please shop around as I would not come to the Crowne Plaza ever.