5-Sterne-Hotels in Jawa Timur, Indonesien

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 

The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!

Towels looks a bit dull. Coffee machine can’t use. The shower head stand already broken. We can’t use the shower without holding because always fall down. Unfortunately the house keeping when make up the room didn’t ask the man to fix it instead just propped up the head shower. I think it will continue broken until there are guests who complain. Others are okay, breakfast very satisfactory.

We celebrated our honeymoon at this hotel and had a truly memorable stay. The staff went above and beyond, surprising us with beautiful decorations and a thoughtful cake. The historic charm of the building added a unique touch, and we thoroughly enjoyed the guided hotel history tour. It was an overall delightful experience, and we wished we could have stayed longer. Highly recommended!

Ich habe dieses Hotel ausgewählt, da es größere Zimmergröße mit billigeren Zimmerpreisen als andere bietet. Rezeptionist sehr hilfreich vor allem während meiner c/in Zeit, als ich gebeten, höherer Stock, Freunde in der Nähe / neben meinem Zimmer & im gleichen Stock (progress als schnell betrachtet). Zimmer ziemlich groß, komfortabel & sauber. Gt verschiedene Auswahl an f & b im Restaurant während meiner Pause. Bellboys sehr hilfreich. Denken Sie daran, Ihren Willkommensgetränk ya....enjoy ~

Ausstattung: sehr gut, das Hotel ist noch neu, Hygiene: sauber und ordentlich, gute Umgebung, Service: Super gut. Im Vergleich zur heimischen Fünf-Sterne-Welt sehr guter Service. Frühstück: sehr gut, viele Variationen, vvvnsjjsjsk

- geräumiges Hotel - Geräumige Lobby - Es gibt ein Begrüßungsgetränk und Kuchen - schöne Aussicht bei Nacht - Komplette Ausstattung - gutes Essen - Die Lage im Zentrum von Surabaya ist nur ein bisschen weit von TP entfernt

The JW Marriott Surabaya offers a luxurious and comfortable stay. The staff is friendly and attentive, and the location is perfect, close to shopping and dining. Rooms are spacious, well-equipped, and stylishly designed. Overall, a fantastic experience with excellent service. Highly recommended!

The room looks new and comfortable as it’s newly renovated. Hotel staff are friendly and helpful. But need to improve on cleanliness. There were black stains on our pillow cases during our first night of stay. Requested housekeeping service and they came only after second call. Overall still considered as a pleasant stay