5-Sterne-Hotels in Jawa Timur, Indonesien

Had a great stay at this hotel. The room was clean, comfy, and well-maintained. Staff were extremely friendly and welcoming. Overall, a pleasant and comfortable experience.

Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.

Ich war in einigen 4- und 5-Sterne-Hotels. Aber das ist es, von dem ich bisher am meisten beeindruckt bin! Die Gastfreundschaft des Personals, die Qualität des Zimmers und die Auswahl beim Frühstück sind unglaublich! Ich werde dieses Hotel auf jeden Fall wieder in Betracht ziehen, wenn ich das nächste Mal wieder in Surabaya bin!

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

Was offered and took the upsell to one tier above what I paid for. Overall stay was pleasant with good service, though the breakfast buffet felt it could have sourced better fresh produce suppliers in some parts like vegetables, dairy, and carbs. The pastry section was really good and the coffee was also good. Last but not least, the swimming pool had a couple of caterpillars near the greens and makeshift waterfall feature. Those suprised the kids a bit, but they didn't scare them much, still had fun.

Liebe alles über dieses Hotel! Frühstück war ziemlich gut mit vielen Auswahlmöglichkeiten, Service war hervorragend, neben einem Mall und Zimmer war einer der besten in Surabaya bislang! Dieses Hotel wird als ziemlich alt angesehen, aber sie konnten immer noch alles wie neu und sauber halten. def empfehlen und wird zurück ❤️

The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting. 

Wir kamen aus Malaysia und blieben in Shangri-La Surabaya mit unserem Baby und unserer Familie und es war eine perfekte Erfahrung von Anfang bis Ende. Das Personal war sehr freundlich, hilfsbereit und sorgte sich immer für komfortable. Sie haben unser Baby mit so viel Pflege behandelt, auch bereiten ein Babybett und warmes Wasser, wann immer es nötig ist.

The Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable. What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks. If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families. Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!

Ich habe dieses Hotel ausgewählt, da es größere Zimmergröße mit billigeren Zimmerpreisen als andere bietet. Rezeptionist sehr hilfreich vor allem während meiner c/in Zeit, als ich gebeten, höherer Stock, Freunde in der Nähe / neben meinem Zimmer & im gleichen Stock (progress als schnell betrachtet). Zimmer ziemlich groß, komfortabel & sauber. Gt verschiedene Auswahl an f & b im Restaurant während meiner Pause. Bellboys sehr hilfreich. Denken Sie daran, Ihren Willkommensgetränk ya....enjoy ~