Gastnutzer
9. Juni 2024
We will NOT be staying here again! The manager named P.K. was extremely helpful on our second day and very apologetic for lack of facilities and the poor treatment received from the previous nights staff. The outside of the property was pleasant in appearance. On our first night (room 14)- no hot water, staff unhelpful and rude, Informed no other room to change to. Windows would not open wide enough for fire exit and one wouldn't open at all. Blinds were no use as there were no hooks to secure them onto when closed. Sockets came out of wall when plugs were removed. Beds were extremely uncomfortable. Food was adequate. Appeared quickly and tasted reheated/not freshly cooked. The chair legs wouldn't hold a heavier set person. Breakfast buffet was ok. However the restaurant staff were very helpful and welcoming. On our second night (room 7) - this change of room was provided by P.K. who was the new very helpful and kind manager on duty that morning. She informed us that she was unaware of our no hot water situation and thought we should have been moved last night as this room (room 7) was available last night. She provided guidance to the new room and showed us around and gave us the keys. Unfortunately, even though we were now pleased to have hot water and comfortable beds this room came with a further issue of the noisiest floorboards one has ever experienced. Not only could we not use the room without waking the other occupants but neither could our upstairs neighbours as it would appear their floorboards were just as awful. Not only did both floors creak extremely loudly with every step but there were loose boards that appeared to give way underfoot. It was very disappointing that we had to not only tune in the tv to be able to use it but even then, only got 7 channels. The taps are not secured to the sink so when turned on and off the whole tap rotates. Room 7 was the room we had originally booked so when we arrived to room 14 we were shocked as it was not at all what we had expected. We cannot understand how this hotel holds a 3 star rating. Family Room (2 Adults + 2 Children)
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