Premier Inn St. Albans/Bricket Wood

Fourth time stay, great nights sleep, the nearby motorway can be heard, but as long as window is shut, you won't hear it, wide-screen TV, 100% cleanliness and friendly welcome, pleasant dinner and breakfast in Beefeater next door, nice garden area, a full ten out of ten all round

Was off to Warner Bros and this was 15min drive and what a gem it was. Cannot fault it. Staff lovely and welcoming- gave my daughter bubbles,which after a 1hr 50min journey was brilliant. Room was clean, comfy and area was cute and quiet. Went for breakfast which was spot on tbh. I will be recommending here for Warner Bros visitors. I liked it moreso as it was all tucked away. Bed and breakfast for x2 was 99.00 which is fair play for down south I'd say.

Road into it is shocking (potholes galore), parking is limited, layout isn't great, room wasn't clean (dusty and full of cobwebs), and I wasn't able to check in for an hour when I got there. To top it off it wasn't even cheap and it's a bit out of the way

Don’t answer the phone been trying for 4 hours when we finally arrived I rang again & watched the receptionist not even attempt to answer the phone wouldn’t stay here clearly aren’t interested in people staying. Rude & has attitude we then went & stayed elsewhere eventually.

Nice clean room, had asked and paid for check in at 11.30 but it wasn't ready until midday. Nice receptionist who sorted out for us

Nice and quiet, no outside noise. Easy check in, good sized room, very very comfortable bed and pillows, slept very well. Shower was great.

The hotel is level throughout and the circulation space withjin the hotel and bedrooms is good but the accessuble facilities could be much imprroved by providing a wetroom although the grab rails and wash hand basin and WC ' were perfect for use

It was hard abd took us ages to find the hotel, tried to contact the hotel for directions nobody answered the phone. When we finally arrived there was nobody on the front desk took the receptionist 7 minutes to notice we were waiting. We advised it’s very hard to find and she replied laughing well we do have 2 postcodes, well maybe the correct one could be linked to the hotel website. The room was filthy, cobwebs everywhere, our room was right next to the Smokey area so lots of noise and the beds were so hard was like sleeping on rocks. We arrived around 10.30pm and we checked out by 7.30am just couldn’t take it any longer. We have stayed in so many premier inn hotels but this was by far the worst stay we have ever had. When we checked out we mentioned we weren’t happy and our response from the receptionist was well I can’t help you you will need to contact the hotel directly.

£100 CAR PARK FINE * DO NOT STAY HERE * FINE HAPPENED TO OTHER GUESTS TOO I stayed here one night. Arrived in the evening. The small car park directly outside the hotel was full. So I followed the signage to the overflow car park. Walking back to reception I encountered a couple also looking for parking, so I showed them the sign to the overflow car park. The man told me last time he used that overflow car park he got a big parking fine. I asked reception about this, the receptionist assured me that as long as I entered my registration number then there would be no problem, no fine. I entered my registration at the terminal the receptionist told me to use & thought no more about it. About 2 weeks later I get a £100 parking charge notice for using this car park. Huge inconvenience. Called Premier Inn customer service who were unable to assist. Also the breakfast was chaotic, ran out of buffet items; understaffed, about 30 min wait for cooked breakfast after ordered it. Entrance to hotel is down a bumpy track, not marked from the main road. Many reasons to avoid avoid avoid this hotel.