DoubleTree by Hilton Washington DC Silver Spring

The customer service is not ok 😕

well-managed hotel. Very comfortable to stay in this hotel

I arrived at 3:45pm. I approached the front desk and the staff told me to please wait. I waited but the staff just looked at me so I assume they were ready to assist me. Then a staff member reiterated to please wait since there is a staff change and that check in was not until 4 pm. I let them know the website states check in is at 3. The two staff members sternly stated that the website is wrong. They then proceeded to ask me if I have a care and I responded, yes. They then stated that ******* reflects the price to be $10/ night but it really is $20/night. The over all check in process was not friendly. I cant believe I used one key dollars on this stay when the experience was not great. This was my first date night with my husband in almost a year and the staff here were not kind.

The staff at front desk was helpful in directing us to off property dining which was walkable.

No bathrobe, slippers, old noisy system of air circulation, old bath, no daily bottle water in the room. This should be improved.

Clean & comfy room. Excellent buffet breakfast with welcoming and attentive service. Friendly and courteous staff throughout.

The hotel was fine, and the staff were friendly and welcoming. However, housekeeping came to my room 3 times during the morning, interrupting my stay. The 1st time was before 8:30 AM. I'm not sure when the 2nd time happened but the 3rd time happened an hour before I was scheduled to check out of my room (12 PM). The second visit was while I was sleeping. House keeping entered the room and only left after I responded that the room was still occupied. I had also left items in the room (2 necklaces) I contacted "lost and found" was sent to voicemail and have yet to receive a call or email about a case or a report. I included a phone number and email to contact me.

Attractive property. It was possible to make the room dark, which helped us sleep past sunrise. The breakfast was $16/person which was reasonable all things considered.

Clean hotel with friendly staff. Price for room as well as food were reasonable.