Gastnutzer
24. Februar 2024
We had to wait almost 20 minutes for a staff member to check us into our room even know there was no queue, staff was talking at the side of the bar and was not paying attention to who needed checking in . We managed to get some one’s attention eventually. After we checked in we decided to go for a drink at the bar agin very slow service it felt like they was purposely ignoring us. However when they did acknowledges, the young man behind the bar was apologetic. Just a shame the older lady behind the bar, who I assume is the manager didn’t seem to bother and continued her private conversation about her holiday to the young man behind the bar when we was trying to order our drinks. We didn’t book a table for dinner but they was more then happy to give us a table in the bar, the food was ok nothing special even know the price would suggested it should be. Starters came fast but we had our empty plates sat on our table for a long time and to our surprise our main came before they cleared them. Agin for the price I would expect better service. The young man who was behind the bar looked like he was doing everything and the lady just stood at the side of the bar, pointing and almost shouting at the staff to do things. ( couldn’t you get to start a country?) instead of asking the young staff who are already run off there feet ? The room was however really nice, very clean and well presented. Overall I would recommend staying here for the room only, drive 15-20 minutes out and your in a lovely town of skipton where there more then friendly and wouldn’t make you feel like an inconvenience to them. I wouldn’t recommend the restaurant, the service seriously lets the food down unless it’s normal for them to leave the starter plates on the table. The Manager we encountered, was rude and made us feel unwanted at best. But if it wasn’t for the young man behind the bar we would have packed our bags and left immediately. Breakfast was okay, but very unorganised. We have always enjoyed staying within the Daniel Thwaites group as there services is normally so much better. We have never come across such a rude and unfriendly atmosphere within one of there properties and unfortunately we will now be looking elsewhere when travelling around the uk.
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