Gastnutzer
14. August 2023
Booked this hotel as was going to Blackpool for air show, seen it on ***********, pictures of hotel looked really good and price was £49 which incl breakfast and evening meal, I rang hotel to question price as seemed to good to be true, I was told that it was correct so I booked for one night. OMG it certainly was to good to be true, room was absolutely disgusting, dirty walls, stain on ceiling, lamp shade had never been cleaned, bare plaster around door, filthy skirting board, bedside tables looked like they had been taken out of a skip. Then checked the bathroom, absolutely unbelievable, paper hanging off the wall, need a step to get in the shower, again stains on ceiling. Another couple checked in at same time, they actually knocked on our door to ask what our room was like as theirs was exactly the same. We all went to reception to complain to be told they were fully booked. I said I wanted to see owner "Steve" she said he is not here he will be here later, I said when she said "dont know later", we never seen him. I asked for a refund, she said you have to go through ***********, I said I didnt book through them, she said I couldnt have one as till would be down!! Didnt eat in the hotel as from the state of the room, wasnt sure whether kitchens would be clean enogh to serve food. I will be going through other channels to get this hotel shutdown it is that bad. Whoever is writing good reviews must be family members.
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