1-Sterne-Hotels in Sapporo

"Difficult to contact the facilities. The only options were local phone number (we don’t speak the language) or through the booking website which took about an hour and a half for one-way message to get through. There’s a big square air conditioner in the living room that was not explained in the welcome binder nor can we find a remote for it. After asking for LINE or WhatsApp or any other type of messaging and gotten no reply, and asking the same question on the website but got back “did you look in the welcome binder?”, we finally located a control panel on the wall and then 20 more minutes learning how to operate it through translation app. The remote for the projector had a broken battery compartment. All in all, the apartment is fantastic! We will definitely try to book it again now that we learned how to operate everything."