Wellnesshotels in Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

The room is spacious, facilities are actually good. the private onsen in room is not huge one enough for 2. speaker there are using a good brand, foods are good, just make sure you got some snacks for yourself before going in. they do provide some snacks .

I loved Nukumori No Yado Furukawa! I was an American solo traveler, but my wife is Japanese (we have 2 boys), so I am very familiar with Japanese culture. I wanted to go to a place that Japanese people would love, not a tourist-focused place. From the moment I entered, the service was excellent. I was greeted, checked in quickly, then accompanied to my room for explanations of how everything operates. My room was very comfortable. The facilities, including bath area, foot soaking areas, lobby, lounges, etc. - were all clean and comfortable. The lounge next to the lobby was a cozy place to relax, and most of the lounges included food and drink during at least some point of the day. I visited in mid-October so the leaves were changing color and the temperature outside was crisp but not too cold. Breakfast and dinner were outstanding. I hope to return again with the rest of my family. Highly recommended!

Ich war für zwei Tage hier. Das Hotel hat eine gute Lage und ist ein relativ schönes Thermalhotel in der Gegend. Hier sind einige Punkte, die ich beim Einchecken etwas unpraktisch fand und die ich gerne mit Ihnen teilen möchte. 1. Die Zimmermädchen empfahlen, die vom Hotel bereitgestellte Kleidung und Hausschuhe zu tragen. Schade, dass alle Größen gleich sind. Die Kleidung spielt keine große Rolle, aber die Hausschuhe sind zu groß. Sie erschweren das Gehen extrem und man stürzt sehr leicht. 2. Es gibt viele Stufen im Zimmer. Eine ältere Person in meiner Familie ist mitten in der Nacht auf der Toilette gestolpert und gestürzt. Nachts ist Vorsicht geboten. 3. Die meisten Gäste sind Japaner. Zur Bezahlung können sie nur bar oder mit Visa- oder Mastercard bezahlen. UnionPay-Karten können hier nicht verwendet werden. 4. Ein letzter Punkt, auf den Sie besonders achten sollten, ist die Zimmertür. Sie müssen die Tür beim Betreten und Verlassen des Zimmers zusätzlich abschließen. Wenn Sie beim Betreten nicht alle Schlösser von innen verriegeln, können Personen von außen die Tür öffnen. Wir haben bereits die peinliche Erfahrung gemacht, dass wir zu dritt im Bett lagen und plötzlich eine Gruppe von Menschen von draußen hereinplatzte. Bitte denken Sie daran.

Ich war vorübergehend nach Hokkaido geflogen, habe aber letztes Jahr nicht das Chalet Ivy gebucht. Aufgrund der Bewertungen war ich etwas beunruhigt, aber mit dem Ergebnis war ich sehr zufrieden. Der Service war herzlich und die Zimmer und die Lobby wurden renoviert. Die private Cypress-Suppe war angesichts des starken Schnees am frühen Morgen voller Stimmung. Abendessen: Privater Huaishi-Kurs, Geschmack und Menge sind gut Frühstück: Es gibt Buffets und japanische Menüs. Ich bevorzuge das japanische Frühstück, das gut zu Reis passt. Freibad: Ich habe es erst nach 16 Uhr eingeführt. Es ist wahrscheinlich ausgebucht, aber es ist in Ordnung, ein eigenes Bad im Zimmer zu haben und ein Fenster zu öffnen, haha Frauensuppe: Es gibt eine weitere unabhängige Hütte im Freien mit einer separaten Lounge. Diesmal war ich zu faul, es auszuprobieren. Lounge: Abends wird Wein serviert (kein Wein) und morgens werden Obst, Milch und einige Snacks serviert. Da viele Leute da sind, ist die Privatsphäre durchschnittlich. Bus: Es gibt einen kostenlosen Shuttlebus von und nach Sapporo. Sie müssen daran erinnert werden, eine Reservierung auf der Website vorzunehmen.

Es lag ganz in der Nähe des Bahnhofs Sapporo, sodass man sich mit einer Tragetasche gut fortbewegen konnte. Auf dem Rückweg gab es ein Tokyu-Kaufhaus, und in der Nähe der Unterkunft gab es einen Lawson, einen Family Mart und einen Seicomart – ideal für einen kleinen Einkaufsbummel! Der Blick vom Zimmer auf den Fernsehturm von Sapporo war wirklich schön. Als ich an der Biei-Furano-Tour teilnahm, war der Treffpunkt der Odori-Park, nur einen Häuserblock entfernt. Daher war es ideal, früh morgens hinzugehen. Allerdings war es etwas weit von Susukino entfernt, sodass ich laufen musste. Etwa 15–20 Minuten? Wenn ich viel zu tun hatte oder mein Gepäck schwer war, war ich etwas müde? Aber im Allgemeinen war es okay zu laufen. Und es war wirklich schön, dass ich früher einchecken durfte. Das Zimmer war geräumig, anders als in anderen japanischen Hotels, und die Dusche war angenehm, nicht wie die typischen Raumschifftoiletten. Es fühlte sich nicht stickig an. Das Personal war sehr freundlich und sprach gut Englisch. Der Haartrockner war nicht spannungsfrei, sodass ich ihn auch bei kurzen Englisch-Eindrücken verstehen konnte. Sie haben mir sogar einen gemietet. Das Beste von allem: das öffentliche Bad! Ich gehe jeden Tag über 15.000 Schritte und bin müde, aber wenn ich abends ins öffentliche Bad gehe, mich einweiche und den Fernsehturm betrachte, ist es so schön, dass ich es bereue, keine Fotos gemacht zu haben, weil es ein öffentliches Bad ist. Es war schön, dass ich den Andrang im öffentlichen Bad von meinem Zimmer aus vorher überprüfen konnte. Wasser gab es auch in Kanistern, also konnte ich mich darauf verlassen! Ich war in vielerlei Hinsicht zufrieden. Wenn ich das nächste Mal wieder nach Sapporo komme, würde ich gerne wiederkommen und es meinen Mitmenschen empfehlen. Es war ein sehr zufriedenstellender Aufenthalt.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

Great stay, comfortable hotel and very pleasant amenities . The only annoyance até those HK tourists, very annoying misbehaving and speaking super loud and not following the onsen protocols, rushing for a spot in the tub . Be mentally prepared for those annoying tourists . Hotel is great and so is the staff. I would stay again .

Loved that the hotel allows guests with tattoo to use the onsen though this wasn’t made known explicitly with written signs. Hotel was located at the end of Tanukoji so it’s a distance from the main area although still walkable. Note that the bathroom doesn’t have a space to put your dry clothes and you will have to wear it outside unless you do not mind the bottom of your pants getting wet. Not very convenient for mix gender groups even though there’s a blind you can draw but still be visible from the mirror reflection. Room was located in the annex building which has alot of stairs so not that convenient for elderlies too. Overall, decent hotel but recommended only if you have no issues walking or are driving.

Bed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was. The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband). Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho. Shuttle bus is busiest at the 5pm time slot. Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”. Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!