Wellnesshotels in Sapporo

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

A Magical Hokkido Escape-The Absolute Highlight of My Trip. Returning to Hokkido after nearly a decade, we stayed at serveral properties, but this hotel was the most impressive stay of my 10-day journey. It was truly the magical experience I've been waiting for. Hightlights of the Stay: Warm Welcome: Greeted with humble Japanese smiles and genuine hospitality, followed by a choice of sparkling wine-a truly sophisticated start. The Room: With only 23 suites, it feels very private. The room was spacious and clean, featuring traditional tatami and a private in-room onsen. Opening the window to breath in the crisp winter air while soaking and watching the snowfal was pure bliss. Atmosphere and Facilities: the common areas include a cozy fireplace, a library, and a terrace overlooking the waterfront where the lake meets the river. Complimentary coffee and drinks are available thougtout the day. There is also a full spa on-site. Service and Logistics: World-class service from a very polite team. Free reserved parking is provided. Note on Location: While it's not in a walking-distance area during winter, the hotel is a destination in itself. You can easily spend the whole day relaxing here without wanting to leave. We'll definitely be back to experience this beauty in other seasons. A huge thank you to the staff for such an unforgettable stay! Exceptional Dining: The fine-dining meals feature premium local ingredients; the Monkfish (Anko) was particularly outstanding and delicious. I loved the open kitcheck where you can see the chefs' craftsmanship. They even provide thoughtful late-night snacks like Japanese sweets and warm soup.

The room looked exactly like the photos and was spacious enough for two people. The staff were also very nice and helpful. My aunt booked a separate room, so we were pleasantly surprised that our rooms were right next to each other. Since there was a connecting door, we asked if they could open it for us, and the staff assisted us right away. The only downside was the air conditioning. During both nights of our stay, it somehow turned off around 1–3 AM, so my mom and I would wake up feeling hot and sweaty. It did interrupt our sleep. Other than that, we had a really nice stay. The lounge was a great place to hang out, especially with the complimentary drinks and snacks. The location was also very convenient, just a few minutes’ walk from Susukino Station. Overall, we enjoyed our stay and would still recommend this hotel.

Ich war für zwei Tage hier. Das Hotel hat eine gute Lage und ist ein relativ schönes Thermalhotel in der Gegend. Hier sind einige Punkte, die ich beim Einchecken etwas unpraktisch fand und die ich gerne mit Ihnen teilen möchte. 1. Die Zimmermädchen empfahlen, die vom Hotel bereitgestellte Kleidung und Hausschuhe zu tragen. Schade, dass alle Größen gleich sind. Die Kleidung spielt keine große Rolle, aber die Hausschuhe sind zu groß. Sie erschweren das Gehen extrem und man stürzt sehr leicht. 2. Es gibt viele Stufen im Zimmer. Eine ältere Person in meiner Familie ist mitten in der Nacht auf der Toilette gestolpert und gestürzt. Nachts ist Vorsicht geboten. 3. Die meisten Gäste sind Japaner. Zur Bezahlung können sie nur bar oder mit Visa- oder Mastercard bezahlen. UnionPay-Karten können hier nicht verwendet werden. 4. Ein letzter Punkt, auf den Sie besonders achten sollten, ist die Zimmertür. Sie müssen die Tür beim Betreten und Verlassen des Zimmers zusätzlich abschließen. Wenn Sie beim Betreten nicht alle Schlösser von innen verriegeln, können Personen von außen die Tür öffnen. Wir haben bereits die peinliche Erfahrung gemacht, dass wir zu dritt im Bett lagen und plötzlich eine Gruppe von Menschen von draußen hereinplatzte. Bitte denken Sie daran.

I loved Nukumori No Yado Furukawa! I was an American solo traveler, but my wife is Japanese (we have 2 boys), so I am very familiar with Japanese culture. I wanted to go to a place that Japanese people would love, not a tourist-focused place. From the moment I entered, the service was excellent. I was greeted, checked in quickly, then accompanied to my room for explanations of how everything operates. My room was very comfortable. The facilities, including bath area, foot soaking areas, lobby, lounges, etc. - were all clean and comfortable. The lounge next to the lobby was a cozy place to relax, and most of the lounges included food and drink during at least some point of the day. I visited in mid-October so the leaves were changing color and the temperature outside was crisp but not too cold. Breakfast and dinner were outstanding. I hope to return again with the rest of my family. Highly recommended!

The most comfortable bed I’ve ever had in a hotel. We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities. The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch. The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here. The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi. Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.

Im Badezimmer tropft ständig ein Wasserhahn, was meinen Schlaf massiv stört. Falls Sie das Tropfen nachts nicht stört, können Sie meine Bewertung natürlich ignorieren. Nachdem ich mich an der Rezeption beschwert hatte, hieß es, der Wasserhahn tropfe, sobald die Klimaanlage läuft, und das sei in allen Zimmern so. Ich habe sogar versucht, das Zimmer zu wechseln, aber es tropfte immer noch. Die Rezeption konnte mein Problem nicht lösen; sie wiederholten nur immer wieder dieselben Sätze. Was mich noch mehr überraschte, war, dass das Hotel behauptete, keine anderen Gäste hätten sich beschwert. Ich bin zwar nicht besonders geräuschempfindlich, aber es beeinträchtigt meinen Schlaf trotzdem erheblich.

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

Vorteile: Lage, alle Sehenswürdigkeiten sind zu Fuß erreichbar. Leckeres Frühstück, sehr bequeme Betten. Alle Mitarbeiter sind super höflich und freundlich. Nachteil: 600 Yen für die Waschmaschine und 100 Yen für den Trockner. Im Whirlpool gibt es keine Handtücher, Sie müssen welche aus dem Hotelzimmer mitbringen. Das Hotelzimmer ist ziemlich klein und bietet kaum Platz für großes Gepäck.

Bed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was. The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband). Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho. Shuttle bus is busiest at the 5pm time slot. Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”. Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!