Gastnutzer
20. Januar 2024
Stayed here as my son had stayed when it was new and said it was great, although that was a few years ago now. Booked through Virgin and had no villa access details before we flew, had to chase with rep at MCO who had no clue and had to get in touch with Tropical Escapes who are horrendous. Got the code eventually and when we arrived after 8 due to Virgin changing morning flights to afternoon flights, the code didn’t work. Had to use phone on wall in unmanned reception to speak TE. Barely understood English and a full on disco in the club made it really difficult to hear. Had to wait nervously for a call back, getting later and later, but got a new code that worked. Found villa dirty and mirrored furniture cracked. Thick of dust. Dishwasher so thick of gunk l had to spoon out the filter and ***** it as water bars were clogged with black mould. Either that or wash dishes for whole holiday. Spent a fortune on cleaning products and time deep cleaning dishwasher. Pool sliding doors didn’t lock properly. Had a lift up makeshift aluminium bar to secure the villa and no safe anywhere. Complained to Virgin and TE, asked us to wait in for a maintenance call in a few days but refused to spoil our holiday and spend on expensive park tickets. They could’ve accessed in our absence but no one came and no contact. Heavy rain one day and the pool filled with insects washed from the netting. There was no scoop so we couldn’t skim or use the pool until it cleared. On arrival we also had to ask for more towels as not enough for all the family. Whilst the location seems reasonable for the parks the traffic is next level. Some days it took 2 hours and didn’t matter whatever the time of day, we tried different times and it felt like half our holiday was in the car. Villa is not equipped very well, needed to do a big household shop and needed to clean mouldy sealer in showers and stinking plugs. Left it cleaner than when we arrived! Related everything to Virgin and ended up with £300 refund after what was an £18,000 holiday. Do yourself a favour, stay nearer to the parks if that’s what you are there for but in any case do not stay at Balmoral. Virgin need to take this resort off their books.
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