Wyndham Lancaster Resort and Convention Center

The hotels policy of no outside food, but not providing food for guests with dietary needs is awful. Also, our room had no towels and no comforter/blanket on the bed. Called the front desk 3 times-no answer-so I went downstairs and they weren't busy, just ignoring the phone.

We were told we could check in early and then I was turned down after following the time table. The rooms were gross, and it took forever to get coffee in the morning. The soap was super gross, which was weird because it was all sealed.

When I checked in I was assured the credit card given would not be charged , I could use a different card at checkout. Not only was the card charged , it was charged twice holding 700 dollars from my account . I have called four times and not one person has the common sense to help me they are passing me around . The staff is a bunch of ****** who are holding my money hostage I do not recommend this place , we are most likely going to court over inexperienced people just to get a 300 dollar refund

Really nice hotel to stay at if you’re planning on staying just a couple days or less, it’s very expensive for what they have to offer. I travel for work so I need certain things in my room like a MICROWAVE.. the hotel is huge & the only microwave in the place is in the lobby which is like a 1/2 mile walk away from my room.

We stayed at the facility during a very busy weekend for them as there was a dance convention. It was our first time as guests. The rooms were decent and clean although not new. Not a problem. The biggest issue that was had is that checkout is 11 am. The room keys stopped working early in the am. This is incredibly inconvenient. Two people couldn’t load the vehicle because someone had to operate the 2 doors as the cards didn’t open work. Cards should have been brought to us when we reported this issue but they stated it was everyone. It wasn’t but that’s besides the point. If this is policy to deactivate, it’s a poor one! We stayed the weekend and had a lot of luggage! Additionally we had to call twice for towels and coffee.

The staff was not accommodative, there was a stain on my sheets, the floor was not vacuumed, and there was an open water bottle in the fridge. When I checked out I let them know of the issues and they did not even care. I told them to please let the manager know so future guests won’t have the same bad experience.

Wasn’t happy with my room location, was close to young kids. Heard them too much. Thankfully I only stayed one night. This hotel seems to be great for families. Also wasn’t crazy about the breakfast went out to eat.

The room was very far from the front desk, but easy to find thanks to the front desk directions. Tabletops were not clean and clearly had watermarks from drinks from previous occupants. Something in the room made a loud ticking noise all night that made sleeping difficult.

Many amenities including a heated pool, exercise room, play room for kids, game room for teens and young adults