Comfort Inn Charlotte

The room was clean but the bathroom was not. The bathtub had soap scum around it and black spots in the cracks. I had to clean it before I could use it. There was only 1 roll of toilet paper, the tissue box was empty, and we didnt get any coffee togo cup in our room. The wall are paper thin we could hear our neighbors TV all night. If I had the choice to stay at a different hotel i would have. The breakfast is so bad, grey microwaved sausage and powdered eggs gross, I think the front desk person had to man the desk and do the breakfast restocking, poor woman was running back and forth. Comfort inn really needs to have more staff on hand, especially if most of all the room were occupied. The staff that was there was wonderful!

There was NO hot water not even warm for the two nights we were staying. The same was true a year ago when we stayed in this hotel. We decided to give them the benefit of the doubt this year & thought in a year’s time they would have it fixed. We were not able to shower nor even wash up at the sink. The longer one let the water run the colder it got. I cleaned the bathroom counter with my own anti-bacterial wipes I brought on my trip. There were visible stains around the sink, so I cleaned the whole counter. It was filthy. The towels were old and stained. There is no refrigerator nor microwave. There is NEVER enough parking spaces in the five years we have stayed in this hotel. The first night we had to park as close to the building as possible and on the sidewalk right by the front door. We were concerned our vehicle would get hit as people drove up under the canopy to check in or to drive through the parking lot. The person who was making breakfast & keeping breakfast supplies out for everyone was also trying to run the front desk, so had to stop working on breakfast clean up to check us out of the hotel as we were leaving. There should be a person for each job, not one person having to cover both. This year was by far the worst experience we have had at this hotel. We NEVER saw anyone with a cart cleaning rooms. We will never reserve a room here again. This is disappointing because it is the closest hotel to the event we attend on the last weekend in February.

The room was nice and clean, you could only take a shower as the thing you move up and down to change from shower to bath was broken. Breakfast was amazing and the morning staff were so nice and welcoming

It's okay; on the surface, it looks clean, but the more you look, the more you find things that have been neglected, dusting surfaces that are not considered high touch or contact (Cords to the bedside lamp, desk chair legs), not vacuuming the edges of the rooms/halls with a hose instead of just the vacuum. The actual front desk staff only met one, who was wonderful; the filler "Staff" (Family to the owner) not so much, they are not trained and it shows. I left my VERY EXPENSIVE tumbler sitting on a table in the lobby, I called as soon as I realized I had done this to have the Front Desk grab it and place it back with them until I returned. I returned and it was still sitting in the lobby, thankfully no one took it. My room was untouched by Housekeeping, my stay was 4 nights, and their 'policy' is every third day unless asked. I did ask on the third day and I returned from my outing to a room full of trash and no clean towels, these were the only items I asked the Front Desk to have Housekeeping stop in. The other members of my party had the rooms serviced and they were there 1 less night. Yes, I did remove the DND sign before I left for the day. The lack of communication and follow-through is out of control. I give lots of breaks and chances BUT my room being ignored after asking for 2 small things to be done is my done point. I WILL NOT recommend and most likely will not return.

Bathroom needs updating. Grabs bars were pulling out of the wall shower enclosure. No towel bars. No microwave (there was one in the dining area) or refrigerator. Room was clean except for the stink bug invasion.

Imagine a manager saying that you should have just checked out when you call them out on your hotel room smelling like cigarette smoke? This entire hotel reeked of cigarette smoke and I personally am allergic to smoke. When brought up, I was told that I was unable to get another room as they were "Sold out". This was untrue as several parties of the wedding had gotten to change rooms. When I called, the woman was so nice and accommodating and said she understood and would give me a 50% refund. Two weeks later, I call to check on the refund and the manager, refusing to come to the phone told her if I had an issue with the room, that "you should have just checked out". and totally disregarded that the staff had tried to help the situation and the entire hotel reeked of smoke. After asking the employee to ask the manager to call me, he has refused to do so stating he is "too busy" to handle customer service issues. Ridiculous.

Room looked outdated. Wall plug loose, toilet seat hard to move up/down and appeared to be glued and taped. Ice machine’s didn’t work

This motel was the closest to the cycling event registration I needed to attend very early the next morning. Great that the motel was excellent. The visible staff, one great woman, was able to share what I needed in the locality.

Very clean and friendly staff. Only bad thing is there are no refrigerators in any of the rooms