Ein sehr gutes Hotel, aber es scheint in dieser Saison sehr verlassen zu sein. Wir waren die einzigen mit Frühstück, aber das hatte keinen Einfluss auf die Reichhaltigkeit und Köstlichkeit des Frühstücks. Die Rezeption war sehr freundlich und fragte viele Male nach meinem Aufenthalt.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
The hotel is next to historical landmark Shah-i-Zinda necropolis. Registan Square is a 20-minute walk or 10-minute drive away.
Taxi drivers need to be given the exact location of the hotel, which is on an uphill road, otherwise they may be dropped off in front of Shah-i-Zinda Cemetery.
Hotel room is well equipped and wifi is stable.
Staffs are really helpful.
Fruits provided for breakfast are juicy.
Schönes Hotel, sauber, moderner Design und tolle Einrichtungen. Leider hatten wir nicht die Zeit, ihr Frühstück zu versuchen, das vielversprechend klang. Die Spa-Anlagen (Pool, Sauna und Hammam) sind sehr sauber und überhaupt nicht beschäftigt. Das Zimmer war sehr geräumig und obwohl es ein riesiges Hotel war es nicht fühlte sich besetzt.
Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
We were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
Das Frühstück ist reichhaltig, der Geschmack ist europäisch, leicht zu akzeptieren, die Zeit ist auch lang genug, um langsames Leben zu genießen. Das Zimmer ist wie ich vorher bemerkte, mit dem Hotelbild konsistent, sauber, ruhig und mit einem Balkon. Es liegt nur 5-6 km von vielen Attraktionen entfernt, der Verkehr ist bequem
Wir bereisten Usbekistan mit dem Zug und dieses Hotel liegt direkt am Bahnhof. Um in die Stadt zu fahren, nimmt man eine Taxi App. Das Hotel ist sauber und das Personal freundlich. Der Pool ist gerade im Juli absolut notwendig und schön erfrischend. Dort gibt es auch Musik und kühle Getränke an der Bar (faire Preise). Anders als bei Trip angegebenen gibt es auch schnelles WiFi im Gästehaus. Unbedingt sollte man auch das ägyptische Restaurant mit der Dachterrasse ausprobieren, wir hatten dort eine schöne Zeit.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
I have to say we will give the reception guy 6 stars up to five. We have to catch up the train in the early morning around 1am, so that we need to stay in the lounge for around 4hours.The reception guy, with my great respect and grateful, stay up the whole night with us, no rest and give water and turn on for us. In the end, support us for communicating with the driver and carry the luggages for us, with no tips(sorry we dont have change cash at that moments)
also breakfast nice and room is clean and tidy
Sehr gut
37 Bewertungen
8.7/10
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9.1/10
Großartig
GGastnutzerWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
MMladenowskiWe were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
LLuoleibinEine gute Wahl, aber das Hotel erinnerte mich nicht daran, zwei Stunden früher einzuchecken, und ich musste 40 $ bezahlen! **** sagte kein Wort: „Moment mal, jetzt ist es doppelt so teuer.“ Nimm einfach das Geld und hör auf zu reden. Sprachlos 😓, das Frühstück ist wirklich super, zu den guten Sachen muss ich noch mehr sagen.
YYutuEin sehr gutes Hotel, aber es scheint in dieser Saison sehr verlassen zu sein. Wir waren die einzigen mit Frühstück, aber das hatte keinen Einfluss auf die Reichhaltigkeit und Köstlichkeit des Frühstücks. Die Rezeption war sehr freundlich und fragte viele Male nach meinem Aufenthalt.
MMirkozar86Schönes Hotel, sauber, moderner Design und tolle Einrichtungen. Leider hatten wir nicht die Zeit, ihr Frühstück zu versuchen, das vielversprechend klang. Die Spa-Anlagen (Pool, Sauna und Hammam) sind sehr sauber und überhaupt nicht beschäftigt. Das Zimmer war sehr geräumig und obwohl es ein riesiges Hotel war es nicht fühlte sich besetzt.
GGastnutzerHotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.
When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.
Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.
OOlesia MurashovaПерсонал отеля делает все, чтобы пребывание было комфортным. Нас заселили раньше, без доплат. На все вопросы ищут как помочь. В номере вода/ чай, сладости к чаю. Единственный недостаток - отсутствие своей кухни. Завтрак откуда-то привозят. Он разогретый. Ну и вечером перекусить в отеле тоже не где. Но предлагают и помогают воспользоваться сервисом доставки еды.
我我不愛工作The hotel is next to historical landmark Shah-i-Zinda necropolis. Registan Square is a 20-minute walk or 10-minute drive away.
Taxi drivers need to be given the exact location of the hotel, which is on an uphill road, otherwise they may be dropped off in front of Shah-i-Zinda Cemetery.
Hotel room is well equipped and wifi is stable.
Staffs are really helpful.
Fruits provided for breakfast are juicy.
LLee LI ChuDas Zimmer ist sehr groß. Die Zimmer sind neu, Betten und Beleuchtung sind großartig. Die Service-Einstellung des Personals im Depot ist auch super gut. Es erfüllt unsere Bedürfnisse! ㄧ Ein paar Schritte vom Hotel entfernt, um ein super großes Supermarktleben zu erreichen, sollte alles sein.
Das Einzige ist, dass es drei Kilometer von der zentralen Attraktion entfernt ist, aber es gibt keine Unannehmlichkeiten, wenn man billiger fahren kann.
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