No.64 at the Joiners

I have to agree with the earlier reviews that although the room looked lovely in the pictures it just stinks of stale cigarettes. It is above a smoking area but the stink is in everything, the bathrobes, bedding, towels, everything. I'm unsure if we were given the same room as earlier reviews or the stink is in all the rooms. Our room also had a major issue with a luminous green fire escape light. It is for a large corridor lighting system not a small room. The whole room lights up green all night and it is very difficult to sleep. The owners have clearly tried to dull it down by sticking Gaffa tape over parts of it but it doesn't work.(They cannot say that they are unaware of it with Gaffa tape on it) Our room was also dirty. The bath robe had a very dubious brown stain on it so it wasn't used by us. We had NO toilet paper, again , apart the used bit left down the toilet by the previous occupants or the cleaners. As soon as you touch the bed it is really noisy, let alone trying to sleep on it. We would have complained on the night, but there were no staff there to complain to, also on checkout no one about. All in all a very, very poor experience. As there is no parking, no breakfast and no chance of getting to sleep it is an absolute waste of money. I would not return if it were free! At the prices they charge they should be ashamed of themselves. Spend your money elsewhere!!!

Amazing bespoke rooms great staff stayed at this lovely little bespoke hotel I must say the staff were so friendly on arrival couldn’t be more helpful helping with the luggage ordering us a taxi to our ongoing destination and the room was beautiful with antique furniture wow factor highly recommend

What a lovely place to stay. I was working in Kings Hill West Mailing 2023 and 2024 and stayed in The Joiners, staff Hayley, Oliver, Pete and Sharon are fantastic as well as the hospitality I received, great food and atmosphere. Frank from Ireland

Very friendly little hotel with bags of character. The bar is a locals place so expect good banter and a welcoming smile.

Lovely last minute stay in the Olivia room. I stayed at no64 a number of years ago and at last minute (a few days before) I was luckily able to book a room as I needed a halfway point to my destination the following day. Check in was very quick and simple with the friendly landlord showing me to the room. The bathroom was beautiful, it looked brand new and the tiling was exquisite! The bed was extremely comfortable. Beautifully decorated as I remembered. There is some noise from the high street outside but there are shutters and curtains provided to help block it out and it did not disturb me getting to sleep. I also see previous complaints about a green fire safety light in the room which there is but again, this did not prevent me getting to sleep and I actually found it helpful so that it wasn’t pitch black trying to find the toilet in the middle of the night! Good quality toiletries and biscuits provided. I had to leave early in the morning and dropping my keys was simple. Would recommend - great location, friendly and knowledgeable landlord, great atmosphere in the pub downstairs.

Didn't stay the full night in the property as a light came on at midnight and couldn't be turned off. Messages to the out-of-hours phone number were ignored, as were email complaints following the stay. Avoid at all costs.

Hotel was amazing for me and my friend. Staff were accommodating and friendly. Had dinner and breakfast here which was delicious. Booking was easy, food was served quickly and really yummy. Thank you!

More tired than it looks in the photos. Rooms hot and can’t open windows. No parking. Was locked out when returning from a meal out at 10.20pm! Room too bright due to fire security light in room. Also very expensive for what it is. There are better and cheaper places to stay… on the positive it’s in west Malling and it’s a pub with rooms so if that’s what you’re looking for and you can put up with the above then go for it.

Recently changed management the new landlord and his staff are friendly and welcoming. There have been many improvements made already internally and externally. We love to sit by the fire and let the time pass. We have also tried various dishes on the menu which are always good portions and fresh.