Alexandrea
13. August 2023
THIS IS A ****** ESTABLISHMENT, the Indian husband and wife here DO NOT LIKE BLACK PEOPLE…when i first arrived here there were two Caucasian men in front of me checking in, the husband at the front desk was very nice going above and beyond for them. After they left i stepped to the counter to check in and as the Indian man at the front desk proceeded to take down my information, he stopped and said “ oh i remember your name from earlier “ you’re canceled so you can’t check in good bye “ as he shoo-ed me away with his hand. I asked him how was my check in canceled , when my ******* account showed that check starts at 3pm , late check in is 11pm and my room was a “ reserve now pay at property “. He said “ your room was canceled you said you would be here at 3pm and you wasn’t so at 6pm we canceled your room “ i told him “ i never said anything about checking in at 3pm and as i pulled my confirmation out to read to him that it says check in starts at 3pm, he said to me “ go argue with ******* you’re canceled , you’re canceled “ so i said “ why are you being so rude to me when I’m coming from out of town, i followed the instructions from ******* and now you’re telling me because you guys tried to charged my card this morning when i haven’t arrived yet , you guys canceled my room … you guys need to honor what it says on ******* “ he said “ you’re canceled get out “ i told him so i need to book a room, he said “ there’s no more rooms “ so i said how is there no more rooms when i
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