Vista Waikoloa by South Kohala Management

We have stayed at this property at least three times in two different condo units. We enjoy the location and proximity to the beach and shopping. The pool is generally fine and there are some nice views depending on which condo you are in. Overall, the condos seem to be getting a little rundown. My issue is with the management of the property. Unfortunately, on our last night, there was a major rainstorm which triggered an extremely loud siren in the building we were staying in. It went off at 4 AM. Awoken and alarmed, we called the after hours number and got a voice message. We then called 911 to determine if there was an emergency. Police and fire said to call back if we smelled smoke. The alarm went off continuously for three more hours. We heard back from the property management team at 6 AM, two hours after our first message. One hour later the alarm was still going off at 7 AM. We called management again and they sounded surprised to hear it was still going off. It was incredibly distressing and a sad way to end our beautiful stay on Hawaii. it bothers me that the property management team was not available and the guests had to endure three hours of nonstop blaring siren. My interactions with the agency were less than satisfactory and they declined any reimbursement or future discount. I understand that torrential rainstorms happen and alarms get triggered, but three hours of sirens from 4 to 7 AM is unacceptable.

The good: 1) Ocean view from the lanai about 2 blocks away through the palm trees. Didn't miss coffee in the morning a sunset over the water at night. 2) Larger-size 2 bed 2 1/2 bath unit. Two lanais including one outside the master bedroom. 3) Master bath and second bath have a luxury feeling with stonework. 4) Staff was easy to work with. Super friendly and knowledgeable. Instructions were straightforward. 5) Lots of gas grills for your barbecuing pleasure The bad: 1) Just below the lanai is the road. Not a lot of traffic, but if that kind of thing bothers you, you might want to keep looking. A/C knocks out the noise inside. 2) Each toilet comes with a plunger. You will need them. 3) Furnishings are super-basic and more than a bit worn. OK for a short stay, but you will notice it after a while. 4) TV's are about 20 inches. You don't want to be here during the Super Bowl.

Professional staff, great location, reasonable rates. The development is great, with a fantastic pool. You can walk to the beach, or it's a very short drive with free public parking at the beach. Our particular unit had dated furniture, but it was also very reasonably priced. We were on the side facing the golf course, with a beautiful sunrise. We didn't see many golfers so it felt very private. Owners of other units were friendly.

We have stayed before in this resort so we were very familiar with its location and layout. Our unit, E203, upon entry we were impressed. Nice layout, nice kitchen, big living room and updated bathroom. This unit also supplied snorkeling equipment and chairs. The nightmare began when we went to bed that night. When I rented the unit I knew the bed in the master was Q/S. The real problem was the old soft and lumpy mattress, With all the updates, they should have invested in at least a memory foam mattress. The same for the twins in the 2nd bedroom. Every time I moved. I woke my wife. Would not rent again until this is changed.

Management will downgrade your room if it serves what they want to do for other higher-paying guests. Stay elsewhere.

The condo is wonderful and it is in a great area! It is safe to walk around, people are friendly and the office staff is terrific! The condo is a place that makes you feel like you’re at home. I would LOVE for it to be my place if I lived in Hawaii!!!

Well maintained, closer to multiple beaches. Very clean and well furnished.

Great Location and Access to the beach and Waikoloa shops