Gastnutzer
12. Mai 2023
We had big hopes here, on our honeymoon with another o/s friend with us, met by Bianca at door, leg ins and bed hair, set the standard, assumed nice uniforms, not to be, escorted to bar where drinks still there from night before, dusty, dirty and place smelt of varnish/paint. All 3 of us, almost like an interrogation, had breakfast orders taken, very uncomfortable actually, then showed to room, 90s renovation totally out of sync with 1880s house, very rundown and desperately needs TLC Booked 2 bedroom suite, however, neither room had doors! So on honeymoon and there r no doors, and we had to walk past our friends bed to get to toilet! No privacy at all, we did get some champagne tho, room was Jessie room. Next morning had breakfast served, very tasty and lots of it, BUT don't need to be served by Thomas in shorts, daggy old t shirt, bum crack on display, doesn't fit with the setting. Asked if we needed our towels changed, we said no, that is apparently code for "we don't want our room serviced" got back that afternoon to room in disarray, nothing washed, beds unmade, towels draped over bath, no coffee, milk etc, went out to complain, got it sorted, reported banging and crashing in walls, when I finally got one of them to answer was told "it's probably possums" and was dismissed. Again all staff scruffy, dishevelled hair, shorts and leg ins, highly unprofessional But more to come, go to toilet at 5.40am to find no toilet paper, anywhere, unit locked so couldn't get into it, went to public toilet in hall, you guessed it, no toilet paper either! Called Thomas, clearly not happy, came in and then the crescendo, screaming match in hallway as I dared to say this was perhaps because they didn't make up the room,glaring angrily at me, he informed me this was my fault due to not wanting my towels changed which means I didn't want our rooms serviced, asked him how the hell that works, then snapped and told him he had no idea on service and slammed the door, absolutely disgusting. As Blanca explained when we checked in, the owner lives in Victoria and they run it for him, I suggest he comes back and sorts this place, and them, out - they have clearly had the run on their own too long and think they are doing a great job, they most certainly are not. And the sort of people that are there are cashed up tourists, being greeted by weeds, rudeness, and sub standard accomodation is not good
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