4-Sterne-Hotels in Hanoi

Ich habe etwas kurzfristig gebucht, aber der Besitzer hat mir trotzdem ein sehr schönes Zimmer organisiert – sauber, ordentlich und mit Balkon, wo ich rauchen konnte. Er hat schnell geantwortet und mir sogar etwas zu essen besorgt. Im Erdgeschoss gibt es viele Restaurants und im Einkaufszentrum sogar ein Haidilao-Hotpot-Restaurant. Mir gefällt es hier wirklich sehr gut.

I’ve been to Hanoi a few times and hotel service here is generally good, but Solaria truly stood out for us from the moment we stepped in, all the way to when we left and were warmly sent off by the porter. The level of service was impeccable. The hotel itself was excellent, cleanliness, welcome drinks, snacks, and overall comfort were all on point. Everything felt thoughtful and well taken care of. A special shoutout to two wonderful staff members who made our stay even more memorable: 1. Daria: During breakfast, we asked about the special chili salt powder served with fruits (it was amazingly tasty!). Daria not only explained where we could get it from a local mart, but also thoughtfully packed some in a container for us to bring home. Funny enough, we loved it so much that we bought fresh mango that same night and finished everything immediately! 2. Lily (Reception): We would like to give our heartfelt compliments to her, who assisted us from our first day to the last. She brought us on a room tour, polite, friendly, and answered all our typical tourist questions with ease. As we had requested a high floor, we were assigned one of the highest floors in the hotel. Lily thoughtfully informed us that the restaurant is located right above and operates until 10pm, so there might be slight noise until then. She checked if we were light sleepers and offered us the option to change to a lower floor for the remaining nights if it became an issue. The next morning at breakfast, she personally checked in with us again regarding the room, and it turned out to be perfectly fine for us, we didn’t notice much noise as we were still awake around that time. Since this was our anniversary trip (which I had indicated in the hotel remarks), our room was beautifully decorated with towel-shaped swans and rose petals, a really lovely touch. The next morning at breakfast, after our meal, Lily came by and presented us with a specially made coconut pandan pudding dessert. She shared that it was prepared for us today as we seemed a little tired from traveling the day before. During breakfast as well, Lily brought up about our request with housekeeping team for a firm pillow from the night before. Although we were initially told only one type was available, she took the initiative to explain and said she would try to source one for us. That very night, I received a firm pillow, truly thoughtful service. Lily also helped us plan our travel time to the airport, offered to assist with booking the hotel spa via her personal contact, and gave fantastic local food recommendations like cháo sườn with quẩy and rượu (sadly the shop was closed when we arrived, but it’s definitely on my list for my next trip to Hanoi). What really stood out is how Lily picks up on small cues and chooses the right moment to communicate, making everything feel very natural and personalized rather than forced. There was even more she helped us with along the way, always attentive and proactive, which really made a difference to our stay. To top it all off, during checkout, we were gifted local souvenirs, Trung Nguyen coffee drip filter and coffee powder, which was such a lovely and thoughtful gesture. Overall, an outstanding stay. Highly recommended, and we will definitely return on our next trip to Hanoi 🩷

We stayed at hotel chateau de hanoi for 2 nights and overall, it was an under-average experience. For its price (pre-discount and considering we were in Vietnam) it might not be that worth it. We booked the hotel because of its high-rated reviews and its branding as a 5 star boutique hotel. Upon arrival, we were greeted with welcome drinks and the staff was friendly. We arrived hanoi quite early, so we asked if we could do an early check-in. We were informed by the staff that an early check-in was not impossible, but there was an extra charge. It was however totally understandable that the hotel has their arrangements so we went along with the regular check-in time, but the staff quite passive aggressively told us that they informed us on WhatsApp— we were on a flight and later on a Grab to the hotel so we were unable to read the message entirely. I would expect a 5-star service to be more understanding. To be very honest, I would doubt if the hotel qualifies to be categorized into a 5-star hotel. Of course, the hotel provides customers with all the necessary amenities like toothbrush and shaving kits, but the hotel room didn’t have a window and lighting was insufficient. There was a bathtub, but there was no proper standing shower and it was just a shower head next to the toilet without curtains or doors. The twin bed was extremely small and too easy to be moved around (in a sense that if I wanted to sit at the edge of bed, the mattress would slide to that side). Hygiene was fine but some areas such as the wall and the bathing area could be improved. We ran out of tissue paper in the room as well but after housekeeping the box was still empty and not replaced with a new box of tissue. Soundproofing at the hotel was not solid since we could constantly hear noises from next door during midnight. In our booking package free breakfast was included, so we checked it out in the morning. A small buffet was provided, but the plates and utensils had oil on them. There was a set menu, but the scrambled eggs were not up to par and the pho was okay. Considering the hotel brands itself as a 5-star hotel, I would expect better hygiene and quality check. Location-wise, the hotel is located at the heart of Old Quarter. It is convenient but this also means traffic can get very hectic nearby. Moreover we realized the staff was getting less and less friendly as we reached the end of our stay. It would be nice if their attitude and service could be more consistent, again, given it is a 5-star hotel.

Die Kinder waren vom Spielzimmer begeistert, und im neunten Stock gab es einen Whirlpool, den man vorab reservieren konnte – abends sehr entspannend. Das Hotelfrühstück war recht gut, mit leckeren Reisnudeln und Optionen wie Spiegeleiern und Omeletts, dazu Obst, Brot und ein paar Wokgerichte – alles ausreichend für eine sättigende Mahlzeit. Auch das Personal war sehr freundlich; falls die Kinder etwas vergessen hatten, bewahrten sie es gerne auf, damit wir den Fahrer bitten konnten, es abzuholen.

Excelente ubicación, personal amable y cordial, gracias n placer fue nuestra estancia en este hotel, la amabilidad en el desayuno, … y el personal de recepción muy profesional y amable, volveré en un próximo viaje a Hanoi a ser huésped de este hotel

Ich hatte während meiner Geschäftsreise eine Reservierung für eine Erkundungstour durch Hanoi vorgenommen. Die Unterkunft liegt zwar etwas weit vom Hoan-Kiem-See entfernt, aber die Nähe zu den Bahngleisen und Cafés war sehr angenehm. Der lange Flug und die anschließende Fahrt waren anstrengend, aber nach der Ankunft war ich überaus freundlich und hilfsbereit. Auch das Frühstück war ausgezeichnet, und ich würde definitiv wieder hier übernachten, wenn ich meine nächste Geschäftsreise antreten möchte.

Der Lobbymanager war sehr begeistert, als er uns zurückkommen sah, half uns beim Tragen unseres Gepäcks und beantwortete unsere Fragen. Das Frühstück ist relativ klein. Ich wohne in der vorletzten Etage und werde jeden Tag geweckt, während oben das Frühstück zubereitet wird. Aber es ist sehr ruhig, ganz in der Nähe des Hoan-Kiem-Sees und unten gibt es viel Essen.

Gutes Hotel mit sauberem Zimmer und das Badezimmer war ausreichend groß. Der Wasserstrahl der Dusche war schwach. Der Pool auf der Dachterrasse war sehr klein und an schwimmen nicht zu denken. Ab 8 Personen ist der Pool voll . Es gab auch nur zwei Liegen und die angebotenen Handtücher hatten die Größe eines Geschirrtuchs. Zimmerreinigung mit frischen Handtüchern gabs jeden Tag. Das Frühstück ist o.k.. Positiv hervorzuheben ist das leckere Baguette und die kleinen Minibaguettes . Die asiatischen Speisen wechseln täglich.

Das Hotel ist etwa eine Autostunde vom Flughafen und 30 Minuten vom Stadtzentrum entfernt. In der Nähe gibt es viele kleine Supermärkte und Convenience Stores. Wenn Sie als Tourist hierher kommen, gibt es in der Umgebung nicht viel zu sehen oder zu unternehmen. Positiv hervorzuheben sind der günstige Preis und die sauberen Zimmer. Für Sightseeing oder einen Zwischenstopp zum Ausruhen würde ich es jedoch nicht empfehlen.

Die Lage ist weise. Außer, dass das Zimmer veraltet ist und schlecht verwaltet. Ich verstehe, dass das Gebäude pld ist. Aber die Möbel und die Fertigstellung auf der Wand, Decke, es sehr alt. Frühstück war schlecht. Sie kochen die Waffel und servieren sie für die nächsten Tage, denke ich. Ich sah sie kochen sie und füllen sie in einem großen Container bis zu ihrer vollen. Aber das Personal war gut.