Gastnutzer
7. Juli 2022
My partner and I booked this apartment through ******* for the last week of July months in advance. On 5th July, we received a message from the host saying that they could no longer accept our reservation as they’d had guests with Covid so the apartment had to be empty for 2 weeks. I questioned whether this would actually affect us, as our check-in date was more than 2 weeks from the day they messaged us, and told them that if they couldn’t accommodate us we wanted a full refund. My message was opened by the host within 5 minutes, but they chose to ignore it. I allowed them a day to respond to the message before chasing them up, and still didn’t receive a response from them. I sent them another message the following morning (7th July) asking them to confirm either our reservation going ahead or our refund, and told them that if I still hadn’t heard from them by 5pm I would be contacting *******. This message was never opened by the host, and so I had to take the matter to ******* to get our money back. I am skeptical of the fact that the apartment needs to be empty for 2 weeks, as I’m sure that even during the height of the pandemic it only needed to be 48 hours with a deep clean. I suspect that they cancelled our booking to allow someone else to rebook it at a higher price than we did and gain more profit which is completely immoral. I definitely would not recommend booking this apartment unless you don’t mind running the risk of being rejected at last minute and having to do a lot of legwork to try and get your money back because the hosts can’t be bothered to reply to you. We are very disappointed after looking forward to our stay.
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