Philippa
10. September 2023
I booked very late and had to take what was left but why they were allocating a box room, literally at the entrance to the main bar, when they knew they had a large wedding reception over the one night I needed accommodation, I really can not understand. The cost can not have justified my discomfort and disgust at their money grubbing.
To add insult to injury the advertised wifi that was not available so I was unable to do any of the work I wanted to do but I still could not watch TV. Apart from the noise the TV was not working. The man at the desk attempted to get it going; the power was on and the batteries in the handset were changed, but there was no TV.
The room had no window, just a skylight that let in very little air. There was no AC just additional noise. When I tried to purchase breakfast the following day, I was told it had to be 'pre-authorised. I went elsewhere; I will not be returning to this hotel.
The hotel capitalises on it's picturesque location but does not appear very interested in customer satisfaction.
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