Hotel Puerta Chichen

What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.

Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.

Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.

Great location for a visit to Chichen Itza, only a 15 minute walk or 5 minute taxi ride for 70 pesos. This enabled us to have breakfast at 7am and be at the ticket office for 8am. We had a 15 minute queue to buy our tickets and were able to explore for about an hour and a half before it got very busy. Nice pool area to enjoy after a hot visit to the ruins. Garden view room very quiet and modern bathroom area. Restaurant charges 180 Mexican pesos for breakfast (£9/$10) for all you can eat but hot options are not to European tastes so you may want to consider whether this is good value for money. Evening meal from the al la carte menu was good or there are a few reasonable restaurants close by if you want more choice. Only two small bottles of water provided for our two night stay and no option to top up our own bottles (which we would have preferred).

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay

After a hot, crowded visit to Chichen Itza, what you might crave is a quiet, poolside lunch with kind, attentive wait staff. This hotel offers a buffet lunch where staff serves you the main dishes cafeteria style. There are lots of choices. You can help yourself to the salad and dessert bars. Our group dragged in hungry, hot and exhausted. We left refreshed and ready for whatever the afternoon might bring.

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.