Sonder at McKinley

The room itself is beautiful & it was clean. I like the area around the property- it's close to everything downtown. However, I would not stay here again due to the inconvenience of there not being a front desk/ anyone on site to help with issues, which there were. First, the day we arrived, the water had been shut off all day so there was no hot water for a shower after our flight. Secondly, when we arrived, we discovered there was only 1 pool wristband instead of 2 which was an issue because their check-in info says everyone has to have their own wristband to be able to use the pool. They brought another band, but not til later the next day. Thirdly, I added parking & was told the parking deck transponder/ scanner would be in a locker...well, when I checked the locker for the parking scanner, there was nothing there. & that was after business hours, so no way to access the parking deck until a security guard nicely let us in for the night. They had to give me another code to another locker to actually get a parking scanner. Then finally 2 days after I checked out, they messaged me saying I never turned in the parking transponder (which I did, just had put it in the second locker they had assigned me, where it came from. They seemed to have no idea about the issue with the first locker containing nothing despite me contacting them about that during the stay). Was just super inconvenient to constantly have to contact off site customer service for these issues during the stay

Good location. All our passcodes worked well. Washer and dryer in suite was very helpful. The basics were provided in the suite. Bed was firm, but comfortable. We would stay here again.

The location of the property and the views from our room were great. The pool/hot tub area were very nice. However, our parking garage transponder didn't work for the first 4 days of our 5 day stay despite multiple communications with Sonder. It was finally replaced on the 4th day. We were locked out from the parking garage to the building due to the door malfunctioning and had to access from one floor below. The furnishings were very cheap and the walls were very scraped up throughout. Our shower curtain didn't extend down into the tub, so the water sprayed onto the floor. We couldn't move the bar down as it was permanently affixed. The TV only works if you have a streaming subscription. I liked the convenience of th app but we were frustrated having to re-explain our needs about the garage transponder day by day. There weren't any updates by Sonder on how they were addressing issues. We met many other people renting feom Sondr on the floor with similar complaints. It would be an amazing stay in a great location if these issues were addressed.

Good location and amenities in the building. The only real issue is that Sonder at McKinley is nowhere on any aspect of the property. The building is called The Stewart, and that is what is says everywhere.

Great apartment close to downtown. Right on the light rail line to downtown and sports venues. Nice gym. Close to a wide selection of restaurants.

Room was not available at check in time of 4pm, had to wait for 45 minutes. Only two towels in the room even though there was a shower and pool access (no pool towels). Only one wash cloth and one hand towel. Asked for more towels and they were delivered hours later. Had to pay 50$ for later checkout. Bed was lumpy and property seems rundown overall. It will suffice, but certainly not what I was anticipating.

It was clean with comfortable beds. Paid parking was a nice economical option. However, there was poor communication about where the lockbox was located to pick up the transponder. Also not enough towels and the shower curtain was too short so water sprayed all over the floor. We all enjoyed the balcony and view of the city. The city noises were quite loud until about midnight. Earplugs were provided by Sonder. This was a building issue but the door on the 7th floor parking did not work. Had to walk to the floor below to use the keycode. Also there was an "elwctrical issue" and the treadmills didnt work, which was quite disappointed.

Excellent location for downtown access including the Phoenix Convention Center, Stadiums, State Offices and ASU's Downtown Campus. All within short walking distance.