Clouds Valley Hotel

My experience right from the check in was totally awful. We checked in by around 3PM on 1st Sep 2023 and were welcomed by the arrogant attitude of receptionist. What we see in virtually is entirely different from what we actually get once we check in. Pictures in the internet are deceiving. We even told about such a surprise between the virtual claim Vs reality to the receptionist and his reply was a sweet smile as if he is hearing it for the 'nth' time. Upon getting in, there was more disappoin**ent as one of the room toilets was stenchy. There were no towels in the toilet and had to remind the reception three times for getting it. Moreover, the toilets are really small without proper lighting and looks untidy. Rooms are exactly as seen in the photos, but the property is old and so is the ceiling cracks etc. As per the virtual claim, it has a great balcony view, but the balcony actually opens to a colony kind of an area in the immediate vicinity and ofcourse the sceanic beauty far away. Rooms are priced exhorbitantly high considering the facilities provided. Only attraction is the proximity to town and there are lot of eating joints nearby. But there are ***y other properties nearby which would be at a much lesser price. Previous day's dishes could be seen in front of the rooms even during the next day afternoon which shows the kind of hygienic standards maintained by the hotel. Final recommendation - Please go for this only if there are no other option.

Big rooms, Easy approach , Away from city with ***ageable distance.Staff very helpful and smiling. Breakfast selection very good . available choices from different regions.Clean restaurant, smiling face and hardworking team 👌👌👍👍

It was a good experience stay at Cloud Valley Munnar..., Room, amenities, location and Restaurant was good. The Hotel ***agement should improve on the House Keeping such as maintenance of Toilet, wash basin etc.,

We went to this hotel on 1st January 2022 via MakeMyTrip. As per our bookings, we were supposed to get valley view rooms (4 rooms we booked). However hotel denied to give us the valley view rooms as they were sold out. They offered some other rooms without any view but we denied as those rooms were in pathetic condition and also it had foul smell. When we objected then a guy from front office team started misbehaving with us and we left the hotel and booked another hotel in Munnar (Amberdale) which was awesome. I have no idea how come this hotel has such high rating as we personally experienced the pathetic hospitality from this hotel. Also one guy threatened me that he is local guy and don’t argue with him for the valley view rooms. Then I called MakeMyTrip and they agreed to refund the entire payment as the room was not as per their description. I personally do not recommend this hotel for the travelers who believe in self respect. My entire family suffered due to their ill trea**ent. Later we relaxed at amber dale hotel which was a pleasant experience for us. However we paid hefty amount for the last minute booking and also it was 1st January.

It’s not really the hotels fault but we were there in December and there is a carnival very nearby and the music is so loud - it reverberated through our room constantly. Thumping loud music right through the day , you couldn’t read or relax at all . Luckily it stopped at 11.30 pm but it was awful . ( and I very very rarely write bad reviews )Hotel is a bit of a dump and they didn’t service our room . Very minimal non Indian food options but we were only foreigners so that’s obviously not their market. Only positive is that they were very good at organising a bday cake I ordered which I really appreciated.