Kristie
12. März 2024
This is a convenient place to stay to go to Biltmore. However, the elevator was out of service the whole time. Our beds on first floor were so bad they decommissioned our room after we told them, and they looked, then we had no choice but to leave because of one in our party is paralyzed veteran. Front desk said we would be charged for the whole day by leaving at 6am because they could put us upstairs. I reminded them husband is paralyzed. Did not offer to swap beds or repair bed. So we had to drive home all night in the rain that was unplanned. I looked at charges and I have 5 charges on credit card for same amount and stay. No call from hotel. No courtesy. We travel a lot. We will never stay there again.
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