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Rafa Nadal Academy Residence in Mallorca
4.5/555 Bewertungen
- Service: Despite being marketed as a high end esort, the service provided is reminiscent of a three-star hotel at best. Communication was extremely poor, and as a client, I felt neglected and disoriented. Very bad communication before the start. Only received the programme 3 days before arriving with schedule inconsistent with my departure times. - Boarding Experience for Kids: My kids were utterly dissatisfied with their stay. The guardians assigned were not only disorganised but also lacked the warmth and cordiality expected in such roles. Much to my dismay, most kids were excessively engaged with their mobile phones rather than participating in activities. -Programs and Activities: The camp seems to offer nothing beyond tennis, with no provisions for additional activities or events to foster a sense of community. This lack of support resulted in my children frequently seeking refuge with me instead of enjoying their time at the camp. - Facilities: Although aesthetically pleasing, the layout of the residence is a convoluted labyrinth. To reach my room required an excessive amount of navigation which felt very inefficient. - Staff and Management: The operations appear to be disorganised, hinting at a need for professional hotel management. Moreover, the reception staff was the epitome of rudeness and lacked professional decorum. - Room and Laundry Services: The rooms were satisfactory but constantly filled with noise from outside corridors and ongoing tennis matches outside. Additionally, the laundry service was inconveniently slow and required me to collect my laundry from reception. - Food and Healthcare: The restaurant options and food quality were average, but a serious concern arose when my son suffered from food poisoning. The advertised nurse, who should be an essential presence considering the nature of the camp, was inconsistently available and only on site from 12.30 am. -Tennis Lessons: The coaching was satisfactory but certainly not extraordinary. I expected more professional interaction and advice, not what I could receive from any ex-pro in a local club. Furthermore, the lack of social activities led to repetitive training sessions with the same partners. -Children's Experience: My children, despite being in different age groups and levels, mirrored my feelings of dissatisfaction and stagnancy. The inability to progress in their game was a significant drawback. -Leadership: I expected the presence of more experienced coaches, instead of young, inexperienced staff members. Unfortunately, the involvement of lead coaches, let alone Toni Nadal, was visibly absent. - Location: Manacor, the host town, was underwhelming with not much to offer culturally or aesthetically, thus providing little to no external engagement. In conclusion, the Rafa Nadal Camp and Residence proved to be an unprofessional, disorganised, and inefficient experience. Despite being great fans of Nadal, this camp was a letdown and I would not recommend
Grupotel Mallorca Mar
4.1/552 Bewertungen
We booked with TUI which was very easy . 2 adults and 11 month old. The hotel staff were very welcoming and helpful. Our room was ready on arrival. The room was lovely and clean there was a cot set up for us. Although they removed it for us as we brought our own travel cot. Their is lots of cupboard space in the bedroom but sadly lacking drawers/shelves but we got by. We had a lovely large balcony with sea view even though we only paid for a standard 1 bed apar**ent. The small Kitchenette had a hob, kettle and microwave. If you plan to use the kitchen then you will need to bring or buy washing up liquid. There is a shop in the hotel for any essential. The hotel facilities are excellent. 3 pools with plenty of sunbeds and an indoor pool. The pools were very cold but it was May. Our daughter loved splashing around in the splash park and we also used the indoor pool which was warmer. There is an indoor baby area with a soft play which was brilliant and we usedit a lot. The Buffet restaurant is good. The food was geared towards German tastes but their was plenty to eat and lots of variety. We didn’t eat at the A la carte restaurant so cannot comment on that. There were snacks including burgers and fries available in the Taverna all day. There are plenty of drinks available on the all inclusive including wine, beer, local spirits and cocktails. The cocktails were hit and miss we didn’t try them all but the pina colada was terrible but the Mojito was great. The TUI entertainment team were brilliant. There were lots of activities going on throughout the day and entertainment in the evening. We used the crèche facilities a couple of times and they were fantastic our daughter had a lovely time and they were very caring. I felt very safe leaving her there for a couple of hours. Only downside was on one day she was the only baby and she would have loved it if other babies were there. We had booked in advance but thier were plenty of spaces but it was early in the season. I would highly recommend booking this or the kids club to give you some child free time. The kids/babyclub club doesn’t run on a Saturday. All in all we had a lovely holiday and would recommend this hotel to families looking for a fun and relaxing time.

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Anzahl der Hotels7
Anzahl Bewertungen324
Niedrigster Preis154 AU$
Höchster Preis3.813 AU$
Durchschnittspreis (Wochenende)768 AU$
Durchschnittspreis (wochentags)749 AU$