Americas Best Value Inn-Garland/Dallas

The old lady helping cleaning the rooms while im still moving my stuff out of the room with my boyfriend still in the room she just opens my door for no reason it wasnt after the time for me to be out i still had an hour.

One of the WORST stays I've had at America's Best Value Inn in Garland. The girl at the desk upon my arrival was very RUDE and lacked professionalism as well as a lack of customer service skills. Especially after asking to honor their own policies. Upon arriving to the room after going to grab some dinner, when I walked through the door I was hit with an immediate slap in the face of stale, funky air to which I blew off as the air not being on. So I continued to check out the room and I find the tub and bathroom dirty, a used dry towel hanging from the back of the bathroom door, mirror unclean and streaked with handprints. On top of many hair balls on the floor, a floor that was sticky and unswept let alone mopped from the looks of it days had passed. Not too mention the fact that behind the room door in the corner was from the looks of it a pile of fish food or some kind of pellets. So I try to call the office a few times as well as go down there, ALL of which was a waste of time as it was too late to change rooms do to being booked! Now I've stayed at this hotel several times through the years and again this is the ABSOLUTE WORST stay I've had at the hotel!

I couldn’t get my refund never gotten my key wasn’t the worker fault it was third party

Not too familiar with the area so when I drove up I immediately asked for a refund. The desk person was rude. I told her that I was not going to stay because the area was unsafe. She said that I had to contact ******* for a refund. She was getting loud with me when I explained that there were people sitting outside the rooms doing *****. And waking into the office just to get here was unsafe. She said she couldn't do anything about it. All this time she stood behind a locked door with a small window from the inside of the lobby.

I felt better in my car than in these rooms. My room , the heater didnt work at all, i paid to be inside and not freeze out but it was basically the same...Beds and towels are always stained , dirty looking. Shower curtain is nasty, old throw up on the side walls in bathroom, mold in cracks in the shower and people hanging alot all over outside. Fronts desk workers always rude Never again. Waste of time and mondyv.

I would not recommend this place at all the front desk people were extremely rude they were yelling and screaming we didn’t even make it into the room they kept on saying that I do t have a reservation when I have the confirmation number infront of me

The people there very rude they hard and scrimmaging you cannot understand them because they’re foreigners and I don’t know American English. It was just not a pleasant day at all.

There is nowhere to hang clothes and no hangers. There is only one trash can. No drinking glasses or coffee. The bedsheets were not clean and there was no hair dryer.

Didn’t have basic stuff like remote to TV. Water pressure in sink was low. Don’t get me started on the bed linens with cigarette holes in it, but stressing to ME not to smoke in the room and I don’t even smoke.