Red Roof Inn Fulton

Observations: Good: Check in was great. The guy at the desk (didn’t get his name, but he’s from Toronto) was very friendly and talkative. Seems like a nice area. Pretty clean, smelled good. They have a pool and are right on the river. Nice view from the back. Not great: There was a clover-shaped bead under the mattress pad and the bedding had cigarette holes throughout. The flooring was put in very poorly— there are weird spaces between the edges of the slats throughout the room that ensure the floor cannot be cleaned properly. The bedside table had some gunk stuck to the top, there was a long drywall screw on the chair, there were wrappers from new linens in the cabinet but not on the bed, there was no extra tp (well, there were a couple rolls with a few sheets each), and there were coffee supplies but no coffee maker. I would love to say the stay was peaceful, but they gave me a room that can have a pass through to the next room and the folks were loud. However, the fact that the door was not fit properly may have had something to do with that. I moved the bedside table in front of it just in case. Also, at about 11:30 on 3/2/23 there was some lady yelling at the desk guy in the hallway about opening her room door for her. I looked out and there was a cop there as well. I got to hear all about how there was something going on and they had been in and out of the hotel all day and smoking in the room. I dunno. Not a good look, tho

Room was clean, beds comfortable. TV had two remotes and took a while to figure out. One of the lights needed a new bulb. Bathroom fan and light were on same switch, which always gets under my skin.

No elevator for second floor rooms. When we complained, as two of our party can’t do stairs let alone with luggage, they put us in their accessible room on the first floor. Nothing accessible about it except first floor- not even grab bars to climb into the tub shower. Two outlets in the room were missing covers. Despite registering three people there were two sets of towels, one tiny soap and shampoo. No hairdryer. It was clean, but barely- streaks and missed corners. Not sure what happened in the lobby Saturday night but on Sunday morning the lobby bathroom floor was sticky with traces of blue… no housekeeping on the weekends per the sign. Both days our key didn’t work and they needed to re program the lock. Each time the front desk started by blaming us, showing us again how to use the key, then discovering it really didn’t work. They are clearly saving money everywhere they can- pillows are tiny, only one roll of toilet paper, no facial tissue, no hair dryer. Overall barely adequate, but not welcoming.

The room was clean and well-appointed. The staff was lovely and accommodating. I requested extra towels and pillows and they brought them within 10 minutes. I would not hesitate to stay there again.

The staff here is absolutely incredible!! Very warming and helpful, friendly and they treat you like a human being not just a guest here! I would give 6 stars instead of just 5 if possible! Thank you for making it an incredible stay here during the holidays 💚😁

Never cleaned our room even when asked, and never had clean towels

no smoke detectors in room, lamps did not work, broken remote, door to adjoining room did not lock and was blocked by refrigerator to keep it closed

When we got to our room the door was not latched shut and the heat was on the hotest setting and on high it was super hot in the room. Found dirty socks on the floor under the bed that were there when we checked in. Not the cleanest place.

Upon arriving at this property we were less then enthused but we had no other choice as this is the only hotel in town and we need to be in walking distance of our destination. We were given our room cards and when we tried to use them at the outside door a homeless man smoking a joint told us oh no man you don’t need that to get in. The walls were dirty and paint was peeled. We arrived to our room where I checked the bed sheets and discovered there were burn holes and blood scattered everywhere on the comforter. I went to the office and asked if they had rooms that didn’t have blood stains and cigarette holes on the sheets. He replied “really? In that room” well yeah I hope there’s none in any rooms! He offered to give me a new room. This time the floors were separating and there was burn holes and stains on the sheets. People in the hallways look half alive and dirty clothed. I’m beginning to realize this is where dss houses the homeless! Unfortunately we have a 2 hour drive and had drank a few drinks before hand so have no option but to stay. We will lay on our clothes and hope to get through the night. Do not take your chance and stay at this place. Red roof in as a company should be ashamed of themselves!!