The Franklin Hotel Martha's Vineyard

We thoroughly enjoyed our overnight stay—the lobby is welcoming and the room was inviting and well appointed. We had difficulty with the open key app but the staff was responsive and it got sorted after a delay (in the rain). Everything went smoothly after getting in although as senior citizens we missed having a human being at the front desk. Overall, an excellent experience. We particularly liked the bedding—the perfect weight for us and it felt very luxurious.

Great spot. Walkable to Edgartown center and huge plus to be open year round for business travel.

There was no interaction with staff so I didn't rate that area. Excellant location, Very highly recommended.

The heat in the bedroom didn't work. Called and someone said they'd show up in 30 minutes. No one ever came. When i called back after 2 hours, the receptionist didn't have my information properly and thought I was staying at another hotel. It was too late by that time for someone to come and fix it. Unfortunately, we needed to sleep in a very cold room. My companion has anemia from a medical condition which made the night very uncomfortable. Wish we never stayed and could get our money back.

Comfortable bed, very up to date, very comfortable upholstered chair in room, modern bathroom. Excellent location yet not noisy. Very happy with it.

Beautifully decorated, coffee, water, ice, cute thermos to use for water, coffee cups to go, neat wall fireplaces..overall great stay. Only areas for improvement were no fridge in the room ( but community one in common area), the walls are thin so you can hear everything above you and next to you ( and I mean everything;)), the room was light at night because the shades weren’t room darkening and had no curtains. The location was great, quick walk to town. Great restaurant across street called the Town. Grocery store quick trip down street and Bad Martha brewery was close by , great beer!! Great weekend!!!

Really cute and quaint little Inn. Super clean and large rooms, too. Walking distance to just about everything. Only downside (and I'm nit-picking here) is that because it is newly renovated, it's a bit noisy inside. Very easy to hear people walking about or chatting - those sounds carry through the walls, floors. But again - that's nit-picking!

Overall, the hotel was good. Exterior/Interior decor very nice. Now for criticisms, the kitchen area was not stocked with coffee for two days and the staff expected to clean the mugs left every one in the sink and never brought out the paper coffee cups or coffee until her security guard pals came to drink their free coffee. Also, maybe they could spend less time looking at instagram and doing their jobs. Wanted to sit outside in the morning but some ***** took the seat cushions and never placed them back on chairs until I asked them to. Also the only door that is locked is the front requiring a card key. The back door and other access points are all left unlocked which is TERRIBLE. Someone off the street could walk right in. Location is sort of off the beaten path in Edgartown. Would have preferred staying closer to the main part of town.

Logistical nightmare at high price. No staff on grounds. No instructions on where to find our two rooms in the three buildings. Digital link to open doors that did not work. No answer at hotel number given in personalized email to call for help. Thankfully anther hotel guest came to the rescue and gave us number of another close hotel to ask for help. Nice staff from other hotel showed us our two rooms and gave us keys (one key for two people to one room and another key for second room). Then no light bulbs in reading lamp by couch. Only one toilet paper roll and two shower towels for 4 days. No housekeeping service except when requested. We requested hotel service day 1 for all days but only had one service day 3. All this for over $600/day for each room. We guess the private equity firm owning the hotel believes they can price gouge with misleading information while cutting costs/services and be somehow very profitable with no consequences.