FAMOUS FAMILY HOTEL

Person at reception was rude . He refused to gave the room at the time of check in and not refund the amount Trip. In was not accessible in turkey Never book this property

The hotel is warm, but the restaurant is not so delicious, but there are so many other places for food

房間不乾淨，還經營着一個餐廳在樓下，前台可能新來的，checkin check out都非常非常非常麻煩。

Hülya hanım ve diğer çalışan arkadaşların güleryüzlü ve ilgili oluşu için teşekkür ederiz. Otel Kaleiçinde tarihi dokusu olan bir bina bar ve restoranlar sokağında ama gürültü olmadı. Tv çalışmadı ama 1 gece konakladığımız için önemsemedik. Çok güzel bir kahvaltı vardı.

This was located in the Old Town, parking, driving in that area is very difficult (parking was not possible). You have to park about a 8 minute walk away. But it was a great hotel. Old Town is amazing and there are so many places to eat and shop.

İt was a lovely stay, we are thankful for the kindness of the staff and we recommend the hotel.

The girl that worked in this hotel was more then rude.When tried to talk to her she said no English .Without any explanation she was pushing me to sign visa receipt, which I signed because she was pushy. When they showed the room where we needed to stay I almost had a panic attack because the room has very very small window, I felt I was like in tunnel.I didn’t feel comfortable to stay in that room I asked the room with normal size of the window .They called someone who speaks English he said I have to pay if I want the room with windows . On the internet the price for the room was the same as the one I paid for. I tried to show them on the internet the price they didn’t want to look at it.I was was very disappointed with their behaviour and ended up crying.At the end they told me you have three choices: to stay in this room; to pay more to have better room or we will give you money. I gave them visa card and told them I want money back. They just ignored me.I came back tomorrow asking them why they didn’t accept my card , they told me that they cannot refund me today as the offer was for yesterday . They advised that *******, told them: “we heard your and her(mine) story we don’t know what happened, do not pay her(me) .”I contacted ******* and they told me that they are still waiting for response from the hotel. I paid hotel room that I didn’t stay in. That was on Oct 4,2023 and I still have not received any response from them. Instead to enjoy my vacation I had this …