Hotels in der Nähe von Torgovyy Tsentr Eurasia, Almaty

Das Hotel ist im Zentrum, es gibt überall: Cafés und Restaurants, Geschäfte, Banken, Einkaufen. Bis zur berühmten Media Stunde mit Taxi. Wir hatten ein Standardzimmer, es ist klein, aber gleichzeitig ist alles: ein Tisch für Arbeit, TV, jetzt es Reinigung geschieht jeden Tag, Wasser, Handtücher und Duschen ändern und berichten jeden Tag. Das Hotel verfügt über einen kleinen Pool und 2 Sauna sowie einen Fitnessraum. Alles ist in den Kosten der Unterkunft enthalten. Frühstücke von 7 bis 10 Uhr, Cash, Eier, Sauce, Salate, Pancakes, Käse und Liste können lange fortgesetzt werden.

The hotel ist exceptional and good. The rooms are spacious and of high quality, the beds super and great. Fresh fruits, coffee and some small sweets are in the rooms. The staff is very helpful and friendly. For me it is the best solution with a fair relationship of price and service in Almaty. I had a service issue and the issue has been solved for my full satisfaction by the manager within a few hours. Extremely customer oriented hotel and management. Anytime to be recommended

Hotel für seine Geld Top , Service gute Zimmer nicht luxuriös, aber komfortabel , Dusche Möbel TV Klimaanlage, ausgezeichnet, wichtiger, wenn Sie auf der Suche nach einem komfortablen Hotel zum Preis des Hotels zu diesem Zeitpunkt , die einzige Toilette ist falsch gelegen sitzen nicht komfortabel , Aber von 10 Punkten würde ich 9 hart ✊

環境：旁邊有條河，總體還可以 衛生：比較乾淨，但打掃太慢了。上午出門就掛了打掃的牌子，下午回來才在打掃 設施：wifi太差了，很多房間沒有wifi信號，換了好幾個房間，仍然衹有一格信號 服務：前台小哥始終掉着臉，不知道是給誰看。晚上才到酒店，想早點休息，結果沒有wifi。讓幫忙換房間，說等五分鐘，等了十幾分鐘都沒反應，逼得我當麪生氣才給換，然後換了個仍然沒有信號的房間。第二天早上換了個友好一些的女服務生才幫忙換了信號好的房間

Central hotel in Almaty, everywhere else was quite expensive so I chose Renion Park hotel. It was similar to the photos but sadly the room was way too hot for me, thankfully I could open the window! Other guests kept me awake from running up and down the corridor all night and one even tried to get in my room I think, not realising it wasn’t theirs! The room itself is adequate and has most things you need but lacks finesse and is a bit rough around the edges. For example the sink had no plus, some of the skirting boards were falling off and light fixtures had gaps where you could see behind. However the location was good and you can walk to most things, the view of the mountains was beautiful. Be aware that most international credit cards don’t work very well in Kazakhstan so book via an international platform so they can charge you properly!

Die Lage ist sehr gut, im belebten Stadtgebiet, ganz in der Nähe des National Center for the Performing Arts, sehr praktisch zum Essen und Einkaufen, ein Vier-Sterne-Hotel. Das Zimmer ist klein, verfügt über einen Balkon, eine angemessene Aufteilung und bietet ein angenehmes Wohngefühl. Die Steppdecke wurde gefaltet und auf das Bett gelegt, und ich machte mich selbst daran, die Steppdecke anzuziehen. Als Ctrip ein Zimmer buchte, wurde klar angegeben, dass die Restzahlung 15 RMB betrug, aber als ich im Hotel eincheckte, bestand die Rezeption darauf, 1.300 kasachische Dollar zu verlangen, was mehr als 20 RMB war. Die sprachliche Kommunikation verlief nicht reibungslos , und die Übersetzungssoftware konnte es nicht verstehen. Am Ende habe ich trotzdem 1.300 kasachische Dollar bezahlt, ich weiß nicht warum. Das Frühstück ist in Ordnung, vielleicht ist es lokales Essen, etwas ungewohnt. Alles in allem war das Erlebnis ok, bis auf den kalten Gesichtsausdruck des jungen Mannes an der Rezeption.

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Das Zimmer ist klein, die Einrichtungen alt und es fühlt sich sehr sowjetisch an. Das Frühstück war großartig und die umliegenden Gebäude waren so schön, dass ich das Gefühl hatte, in der Blütezeit der Sowjetunion zu sein. Nach dem Schnee ist die Landschaft besser und die Bar gegenüber ist schön. Ausstattung: OK Gesundheit: gut Umgebung: wunderschön guter Service

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo