Novotel Living Almaty Jetisu Bewertungen

Antwort der Unterkunft: Dear guests,Thank you for your feedback!We are glad to know that you enjoyed everything and there were no problems during your stay!We appreciate the trust of our guests, thank you for choosing us!We will be glad to meet you again!Sincerely,Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guests,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location close to cafes and touristic attractions, as well as our newly renovated rooms equipped with automation for your convenience.However, we apologize for the issues you experienced with the bathroom drain and the frequency of our room cleaning service. Ensuring a comfortable and hassle-free stay for our guests is our top priority, and it's clear we fell short in these areas during your visit. Please rest assured, we have addressed the drainage problem with our maintenance team to prevent such occurrences in the future. Regarding room cleaning, we typically offer daily service and regret any miscommunication or oversight that may have led to your room not being attended to as expected. Your comfort and satisfaction are very important to us, and we're committed to making the necessary adjustments to our operations.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Should you have any more concerns or require further assistance, please do not hesitate to contact us.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Sajnani Sunil,Thank you for the high rating! We are glad that you were satisfied with your stay! We have taken into account your comment regarding breakfast, and are already working on improvements. We will be waiting for you!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear guests,Thank you for the high rating! We are glad to know that you were satisfied with your stay at our hotel! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your next visit!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience at our hotel and that you found our location in the city center convenient, with easy access to restaurants and supermarkets.Our studio and apartment system is designed to provide guests with the flexibility and comfort they need, and we're glad you found it accommodating. It's great to know that the availability of cooking utensils added to the convenience of your stay.We truly appreciate your feedback and your choice to stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Max Sher,Thank you for your kind review and for recommending our hotel! We’re delighted to hear that you enjoyed our spacious family rooms and found them comfortable. Providing a great experience for our guests is our top priority, and we’re so happy we met your expectations.We truly appreciate your support and look forward to welcoming you and your family again in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Guests,Thank you for your fantastic review and for rating us five stars! We’re delighted to hear that you enjoyed our convenient location, well-designed family-friendly accommodations, and high-end kitchen amenities. It’s wonderful to know that the thoughtful touches, like the USB ports, wireless charger, and water dispenser, added to your comfort.Your detailed feedback means a lot to us, and we’re thrilled that you had a pleasant stay. We look forward to welcoming you back for another great experience in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Guest,Thank you for your detailed review and for staying with us. We're glad to hear that you appreciated our decorations and found the overall atmosphere enjoyable. We appreciate your suggestion about adding a painting above the sofa, as we're always looking for ways to enhance our guests' experience.We apologize for the inconvenience caused by the lack of communication between our front desk and floor service, resulting in unnecessary disturbances. This is not the standard of service we strive to provide, and we will address this issue to ensure it doesn’t happen again. We also understand that having to go out to the corridor for water was inconvenient, and we appreciate your understanding.Your feedback is invaluable to us, and we hope to welcome you back for a more seamless and comfortable stay in the future.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your honest comparison and understand that our hotel may not have fully met your expectations, particularly in terms of room size and layout. The compact design with built-in amenities is meant to offer a convenient, all-in-one experience, but we understand that it might not suit everyone’s needs, especially for cooking.We’re sorry to hear that the space felt too confined for you, and we appreciate your recommendation of other options like the Novotel City Center or the ibis next door for those with different preferences.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, perhaps in a room that better suits your needs.Best regards,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Guests,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We also pleased to hear that you estimate our location in the city center of Almaty.We will be glad to welcome you again in our hotel.Sincerely,Arseniy TagayevGeneral manager of ibis Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear guests,Thanks for the feedback! We are sincerely glad that you appreciated the location of the hotel! We appreciate the trust of our guests, thank you for choosing us! We look forward to your visit again!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback. We are thrilled to hear that your stay with us was very good! It’s always wonderful to know that our efforts to create a welcoming and comfortable environment have contributed to a positive experience for our guests.If there was anything specific you particularly enjoyed, we would love to hear more about it. Likewise, if there’s anything we can do to further enhance your next stay, don’t hesitate to let us know. We always strive to improve and ensure each visit is even better than the last.We hope to have the pleasure of welcoming you back in the near future for another excellent stay!Warm regards,Karolina KashkovarovaGuest Relations Manager of ibis & Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the comfort and spaciousness of your room, along with the high level of cleanliness and the comprehensive amenities we offer. Ensuring our guests have a comfortable stay with us is our top priority, and it's gratifying to know we met your expectations.We're also delighted that you found the Wi-Fi reliable and fast, making your business travel more convenient. It's great to hear that our breakfast selection was to your liking and that our staff's warm and considerate service added to your positive experience with us.Knowing that you appreciated the easy access to the surrounding environment encourages us to continue maintaining our standards and even strive for better. We aim to provide an ideal base for our guests, whether they're here for business or leisure.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and hope to continue being your preferred choice for business travel.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu