Novotel Living Almaty Jetisu Bewertungen

Antwort der Unterkunft: Dear Jonathan Rao,Thank you for your continued support! We’re delighted to hear that you consistently enjoy our clean rooms, friendly staff, and good food. We look forward to welcoming you back on your next stay!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Ainie Amin,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our prime location, surrounded by great restaurants and close to popular attractions and shopping areas. It\'s also great to know that the water dispenser along the corridor was a convenient touch for you and that you appreciated our breakfast selection and quality.Your comments regarding room comfort have been noted, and we will continue working on enhancing our guests\' overall experience.We truly appreciate your kind words and hope to welcome you back to Ibis Almaty in the near future!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Mr. Gupta,Thank you for your detailed feedback. We're pleased to hear that you appreciated the ambiance, interior, courteous staff, and the convenient location near Arbat Street.We sincerely apologize for the inconvenience caused by the room temperature and the lack of proper climate control during your stay. We understand how uncomfortable this must have been, especially considering the duration and cost of your visit. The temporary solution provided was clearly not sufficient, and we regret that this impacted your overall experience.Please be assured that your comments have been shared with the relevant teams, and steps are being taken to address the issue. We appreciate your input and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Igor Olegovich,Thank you for your kind review! We\'re delighted to hear that you enjoyed your stay and appreciated our convenient location near the walking street, as well as the cleanliness and modern design of our rooms.It\'s great to know you liked the smart house control system – we’re always looking to enhance the guest experience with modern amenities.We look forward to welcoming you back on your next visit!Warm regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Ms. N Lau,Thank you for your kind and thoughtful review.We truly appreciate your recognition of our modern rooms, facilities, and convenient location. It's also rewarding to hear that our team's friendliness and attentiveness contributed to your experience.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Almaty.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Sunny,Thank you for sharing your feedback.We’re glad to hear that you had a pleasant stay and appreciated the spacious rooms. Your comments regarding the breakfast have been noted and shared with our team for review, as we continuously work to improve the guest experience.We hope to welcome you again in the future.Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear guests,Thank you for your feedback!We are glad to know that you enjoyed everything and there were no problems during your stay!We appreciate the trust of our guests, thank you for choosing us!We will be glad to meet you again!Sincerely,Saltanat Kydyralina Guest Relation Agent of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guests,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location close to cafes and touristic attractions, as well as our newly renovated rooms equipped with automation for your convenience.However, we apologize for the issues you experienced with the bathroom drain and the frequency of our room cleaning service. Ensuring a comfortable and hassle-free stay for our guests is our top priority, and it's clear we fell short in these areas during your visit. Please rest assured, we have addressed the drainage problem with our maintenance team to prevent such occurrences in the future. Regarding room cleaning, we typically offer daily service and regret any miscommunication or oversight that may have led to your room not being attended to as expected. Your comfort and satisfaction are very important to us, and we're committed to making the necessary adjustments to our operations.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that not only meets but exceeds your expectations. Should you have any more concerns or require further assistance, please do not hesitate to contact us.Thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future.Warm regards,Arseniy Tagayev General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear guests,Thank you for the high rating! We are glad to know that you were satisfied with your stay at our hotel! We are always happy to receive positive feedback from our guests, because they help us get better! We will be waiting for your next visit!Sincerely,Yevgeniy Shrainer General manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience at our hotel and that you found our location in the city center convenient, with easy access to restaurants and supermarkets.Our studio and apartment system is designed to provide guests with the flexibility and comfort they need, and we're glad you found it accommodating. It's great to know that the availability of cooking utensils added to the convenience of your stay.We truly appreciate your feedback and your choice to stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Warm regards,Arseniy TagayevGeneral manager of Novotel Living Almaty Jetisu

Antwort der Unterkunft: Dear Max Sher,Thank you for your kind review and for recommending our hotel! We’re delighted to hear that you enjoyed our spacious family rooms and found them comfortable. Providing a great experience for our guests is our top priority, and we’re so happy we met your expectations.We truly appreciate your support and look forward to welcoming you and your family again in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Guest,Thank you for your review! We’re glad you enjoyed the breakfast and found the room clean and spacious. We hope to welcome you back soon!Sincerely,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our central location, comfortable beds, and breakfast, as well as the convenient access from the airport. We truly appreciate your recommendation and look forward to welcoming you again.Sincerely,Karolina KashkovarovaGuest Relations Manageribis and Novotel Living Almaty Jetisu.