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Verifizierte Bewertungen
Lage4.5
Ausstattung4.2
Service4.3
Sauberkeit4.4
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Negative Bewertungen(7)
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Mai 2022
Pärchen
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 13. Juni 2022
Das 4 Sterne Hotel liegt im Herzen des Zentrums in Almaty und entspricht im vollen Umfang europäischen Standards. Sehr freundliches Hotelpersonal und reichhaltiges Frühstück.
Kann ich nur empfehlen.
Antwort der Unterkunft: Lieber Gast, wir möchten uns für Ihre Bewertung bedanken. Es ist immer wieder eine Freude, Sie als Gast bei uns zu haben und wir freuen uns, Sie bald bei uns begrüßen zu dürfen.
Lareb
Standard-Doppelzimmer
Aufenthalt im Dez. 2024
Familie
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Jan. 2025
City center hotel
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Antwort der Unterkunft: Dear Lareb, Thank you for your feedback! We're glad you enjoyed our central location. It’s great to know it worked well for your stay. We hope to welcome you again soon!
Guru Reddy
Standard-Doppelzimmer
Aufenthalt im Apr. 2024
Familie
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Mai 2024
Nice location, staff is very supportive and good breakfast.
One disappointment was description for room info indicated as king size bed where in it was actually a queen size.
Übersetzen
Antwort der Unterkunft: Dear Guru Reddy, thank you for your feedback. The size specification for the bed is as per Ctrip website and it is following their guidelines. thank you for having stayed with us and looking forward to your next trip
Almaty Apple
Standardzimmer mit zwei Einzelbetten
Aufenthalt im März 2024
Reise mit Freunden
11 Bewertungen
4.0/5
Sehr gut
Gepostet am 22. Apr. 2024
Right next to the kok tobe sunset view point, downtown location and lots of restaurants and bars and cafes including Starbucks nearby
Convenient location, friendly and helpful staff
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Antwort der Unterkunft: Dear Almaty Apple, thank you so much for your comment and hope to get full score next time, will be working hard for it
Kannika_Y
Superior Doppelzimmer
Aufenthalt im Aug. 2024
Business
13 Bewertungen
4.2/5
Sehr gut
Gepostet am 7. Okt. 2024
I recently stayed at the Novotel Almaty City Center and had a fantastic experience. The hotel is centrally located, making it easy to explore the city. The proximity to Republic Palace and the Abai Metro station is particularly convenient1.
The rooms are modern, clean, and well-equipped with all the necessary amenities. I appreciated the comfortable bed and the quiet atmosphere, which ensured a good night’s sleep. The view from my room was also quite pleasant, offering a nice glimpse of the city2.
The staff at Novotel Almaty City Center were exceptional. They were friendly, professional, and always ready to assist with any requests. The check-in and check-out processes were smooth and efficient2.
One of the highlights of my stay was the breakfast buffet. It offered a wide variety of delicious options, catering to different tastes and dietary preferences. The restaurant’s ambiance was also very welcoming1.
The hotel’s amenities, including the fitness center, indoor pool, and sauna, were top-notch. It was great to have these facilities available for relaxation and exercise after a day of sightseeing1.
Overall, I highly recommend Novotel Almaty City Center for anyone visiting Almaty. It offers excellent value for money, a prime location, and outstanding service.
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Antwort der Unterkunft: Dear Kannika_Y, thank you so much for your detailed and valuable review. We are thrilled that you have enjoyed your stay with us and Almaty. Looking forward to welcoming you soon back in Almaty.
Gastnutzer
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Mai 2024
Familie
1 Bewertungen
2.2/5
Gepostet am 19. Juni 2024
The pricing was way very high in terms of the type of property. The rooms were very small, and they were not flexible at all in putting the Sofa bed instead of chairs. The breakfast was pathetic. They were not cooperative at all in vegetarian breakfast.
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Antwort der Unterkunft: Dear Guest, Thank you for your feedback. As indicated on our website, Twin rooms are for 2 persons only due to the double bed, restricting the space to add any additional bed. Other room type has a sofa bed and could have been booked accordingly. Same with the size of the room as described on our website. For vegetarian or Vegan option, we can provide as long as we know and are able to prepare.
Alexandra
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2024
Business
6 Bewertungen
4.7/5
Wunderbar
Gepostet am 16. Apr. 2024
Nice hotel, good room service, rooms look bigger in pics, swimming pool has to be paid as an extra
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Antwort der Unterkunft: Dear Alexandra, Thank you so much for having taken the time to review our property following your recent stay. Pool access for our hotel guest is not chargeable and do let me know if you had to pay as I would investigate the matter. Looking forward to welcoming you again soon here in Almaty
Kirill
Standard-Doppelzimmer
Aufenthalt im Jan. 2024
Pärchen
4 Bewertungen
4.2/5
Sehr gut
Gepostet am 20. Febr. 2024
Very small room actually.Looks definitely less then 25 m2
And the real size of the QUEEN BED IS LESS THEN 1.8m and it was 1.5.The bad was uncomfortable and the linen was not soft.
Every day we need to ask 1 more overall for bathroom cuz everyday we has only one in my room.And the same story with teeth brush.The room was booked for 2 by the way.
Staff is actually good and pleasant!
The main disadvantage is SMALL BED and small room-very tine for two people (we are about 170 cm tall).
The breakfast is nice.
Actually this hotel is overpriced for that kind of room provided
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Antwort der Unterkunft: Dear Kirill, thank you for your valuable feedback. We can confirm that the room is 25 sqm and the bed is 160cm. YOu can always book the suite with a king bed, much larger. Looking forward to welcome you soon back to Almaty
Aida kdr
Standard-Doppelzimmer
Aufenthalt im Juli 2023
Pärchen
41 Bewertungen
3.7/5
Gepostet am 9. Aug. 2023
Slightly overpriced hotel. Rooms are very basic, but good breakfasts! Room is slightly small and dull…
Location wise, very strategic. Accessible to many shopping malls and activities.
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Antwort der Unterkunft: Dear Aida KDR, thank you for your valuable feedback and we apprecaite you liked our breakfast and location. Looking forward to welcome you back soon, Assem, Quality Manager
AMARSANAA
Standard-Doppelzimmer
Aufenthalt im Dez. 2023
Pärchen
30 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Jan. 2024
good hotel, good location right next to the koktobe cable car. famous bla bla nightclub is 5 minute walking distance etc...
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Antwort der Unterkunft: Dear Amarsana, Thank you so much for feedback and always a pleasure to welcome you
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Apr. 2024
Business
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. Juni 2024
Great location. Reasonable price, good for business travel.
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Antwort der Unterkunft: Dear Guest, thank you so much for your valuable comment and looking forward to welcoming you again here in Almaty
2v1b
Standard-Doppelzimmer
Aufenthalt im Nov. 2023
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 31. Dez. 2023
Great expirience! Breakfasts staff, particularilly all-around hotel environment are exceptionall!
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Antwort der Unterkunft: Dear Guest, thank you very much for your great review! We are glad that you enjoyed your stay with us and looking forward to greet you again!
☀️ sunny
Standard-Doppelzimmer
Aufenthalt im Nov. 2024
Single
62 Bewertungen
5.0/5
Hervorragend
Gepostet am 13. Jan. 2025
I had a very cozy stay
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Antwort der Unterkunft: Dear Sajnani Sunil, Thank you for your kind words! We're so happy to hear that you had a cozy stay with us. We look forward to welcoming you back for another great experience!
Amit Patni
Superior Doppelzimmer
Aufenthalt im Juli 2024
Business
87 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Aug. 2024
Very good hotel and nice ambiance!
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Antwort der Unterkunft: Dear Aileen, thank you so much for your great and valuable feedback, always a pleasure to have you as our guest while in Almaty
Jitendra
Standard-Doppelzimmer
Aufenthalt im Sept. 2023
Business
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Nov. 2023
Nice hotel near by have Burger King and Starbucks , great spa services , enjoyed nice massage and sauna
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Antwort der Unterkunft: Dear Guest,We're delighted to hear that you enjoyed your stay with us, especially the convenience of our location, as well as our great spa services. It's wonderful that you had a relaxing experience with a nice massage and sauna. Your kind words motivate us to continue providing exceptional services.We look forward to welcoming you back for another fantastic stay.Warm regards, Assem Quality Manager