GGastnutzerI'm giving a five-star review for a couple of very specific reasons. Yes, this hotel is beautiful, elegant, clean, conveniently located, affordable, and reasonably well appointed. However, a great review requires more than that. I stayed at the Grand Park twice in the last ten days: one night on my way to Mexico, and one night on my way back. My first night, going down, was pretty much awful. The room was lovely and clean and comfortable--but as soon as I lay down to sleep I could tell that it had at one time been a smoking room (the hotel is currently completely non-smoking). The odour would probably have been slight or negligible to most people, but I am one of those canaries who has become hyper-sensitive to scents and chemicals--not a situation I would wish on anyone. Additionally, there were people nearby making noise until 4:30 am, at which point I gave up trying to get any sleep at all. I received a request to review the hotel after that stay, but I held off, knowing I was going back. This time, when I checked in, I explained the problems I'd had. I asked if I might have a room that had never been a smoking room in an area with few or no other guests nearby. The Night Auditor was obviously genuinely concerned about the poor quality of my previous stay and absolutely intent on providing me with the best chance of a good stay this time around, and found me a new room. The room was again clean, beautifully appointed, and utterly quiet. There was no underlying odour indicating it had ever been a smoking room, and I fell asleep easily and had a deep and restful sleep. The same driver who had picked me up from the airport drove me there again that morning and we had a great conversation. It's clear he respects this Hotel as an employer which says a lot. We both agreed the Grand Park sign on the shuttle needs to be A LOT bigger as several of us thought we'd been stranded at the airport, never seeing the Grand Park shuttle, when in fact it had come around three times, with only the Comfort Inn door sign visible.
This is not an expensive hotel. It is not a new hotel either. And it's not one of the Big 5. It can't and shouldn't be held to those standards. But it's clean, comfortable, beautiful, affordable, safe, and well serviced with caring staff. And most important in my view, they course correct when they know there's a problem. That's the hotel equivalent of emotional intelligence, and that is the single most valuable currency of our time.
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