This hotel is beautiful in a perfect setting, very close to Stratford-upon-Avon. The only negative points are around meal times. Breakfast supplies need better management or a dining room manager. Items were often running very low t9 depleted, and manu guests had to keep asking for the missing items.
Secondly, wedding parties / guests pass through one of breakfast rooms to reach the wedding ceremony room. Guests were being ushered in to the breakfast room where hotel guests were still finishing up there breakfast. This room should be kept separate and hotel guests given space and time to enjoy their breakfast. We moved in to the bar area but that was worse, as people piled in before 11am for drinks!
If the bar is going to be open then ushered wedding guests in to one area rather than disrupting guests staying at the hotel. We felt very uncomfortable and as though we were intruding on them.
The other point I would like to make is about the lady who announces the wedding info should be more courteous to staff. I heard an abrupt command for an item to be moved .. this is rude and unacceptable, especially in front of guests or anyone, for that matter, let alone embarrassing for the member of staff involved.
All the staff were lovely, I just think they would benefit from some training or guidance on running a well organised breakfast room. Dinner was fabulous, just a little disorganised and slow at times. Needs to be a bit more attentive
The Spa and pools are wonderful.
Overall, we had a most wonderful stay and our room was excellent!
I would definitely go back again.. just employ some more staff,, seasonal if need be.
Dieses Hotel ist das kostengünstigste Hotel auf meiner Reise nach England, sehr gutes Preis-Leistungs-Verhältnis! Die Zimmer sind groß, die Betten und Kissen sind bequem, gut ausgestattet, kostenlose Parkplätze und das Frühstück ist großartig! Eigentlich sollte es ein altes Herrenhaus sein. Der Garten ist so groß, dass er mich an Downton Manor erinnert. Der kleine Bruder an der Rezeption war super humorvoll und sein Gesichtsausdruck war sehr reichhaltig.
The hotel is ideally situated for a short trip to Stratford upon Avon. Just a short walk into the centre.
The rooms are comfortable and the bed was large. Car parking is easy and plentiful. Not too expensive.
On the downside (slightly) there is no lift. But only 2 floors. The staff that we dealt with were friendly and helpful. No issues required resolving. We didn’t use the leisure facilities.
Die Lage ist gut wie ein Golfplatz in den Vororten, sehr nahe an der Straße, aber man muss fahren. Der einzige Ort, an dem man sich beschweren kann, ist, dass das Frühstück wirklich schlecht ist und alles andere gut ist
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
Das Zimmer im oberen Stockwerk ist typisch für das englische Unterhaus. Der Blick ist sehr begrenzt. Darüber hinaus ist alles in Ordnung. Besonders der Service im Restaurant ist großartig. Am Morgen war die Zeit zu beschleunigen, die Damen im Restaurant halfen mir vorläufig etwas zu essen, großartig, danke
Great hotel! The beds were excellent and comfortable .Fabulous and friendly staff. Very relaxed. Great dinner options. Highly recommended.
Sehr gut
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8.6/10
Sehr gut
GGastnutzerCouple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
GGastnutzerThis hotel is beautiful in a perfect setting, very close to Stratford-upon-Avon. The only negative points are around meal times. Breakfast supplies need better management or a dining room manager. Items were often running very low t9 depleted, and manu guests had to keep asking for the missing items.
Secondly, wedding parties / guests pass through one of breakfast rooms to reach the wedding ceremony room. Guests were being ushered in to the breakfast room where hotel guests were still finishing up there breakfast. This room should be kept separate and hotel guests given space and time to enjoy their breakfast. We moved in to the bar area but that was worse, as people piled in before 11am for drinks!
If the bar is going to be open then ushered wedding guests in to one area rather than disrupting guests staying at the hotel. We felt very uncomfortable and as though we were intruding on them.
The other point I would like to make is about the lady who announces the wedding info should be more courteous to staff. I heard an abrupt command for an item to be moved .. this is rude and unacceptable, especially in front of guests or anyone, for that matter, let alone embarrassing for the member of staff involved.
All the staff were lovely, I just think they would benefit from some training or guidance on running a well organised breakfast room. Dinner was fabulous, just a little disorganised and slow at times. Needs to be a bit more attentive
The Spa and pools are wonderful.
Overall, we had a most wonderful stay and our room was excellent!
I would definitely go back again.. just employ some more staff,, seasonal if need be.
GGastnutzerThe hotel is ideally situated for a short trip to Stratford upon Avon. Just a short walk into the centre.
The rooms are comfortable and the bed was large. Car parking is easy and plentiful. Not too expensive.
On the downside (slightly) there is no lift. But only 2 floors. The staff that we dealt with were friendly and helpful. No issues required resolving. We didn’t use the leisure facilities.
BBobbyDazzlerGreat hotel! The beds were excellent and comfortable .Fabulous and friendly staff. Very relaxed. Great dinner options. Highly recommended.
GGastnutzerDas Zimmer im oberen Stockwerk ist typisch für das englische Unterhaus. Der Blick ist sehr begrenzt. Darüber hinaus ist alles in Ordnung. Besonders der Service im Restaurant ist großartig. Am Morgen war die Zeit zu beschleunigen, die Damen im Restaurant halfen mir vorläufig etwas zu essen, großartig, danke
GGuest UserDie Lage ist gut wie ein Golfplatz in den Vororten, sehr nahe an der Straße, aber man muss fahren. Der einzige Ort, an dem man sich beschweren kann, ist, dass das Frühstück wirklich schlecht ist und alles andere gut ist
DDONGDieses Hotel ist das kostengünstigste Hotel auf meiner Reise nach England, sehr gutes Preis-Leistungs-Verhältnis! Die Zimmer sind groß, die Betten und Kissen sind bequem, gut ausgestattet, kostenlose Parkplätze und das Frühstück ist großartig! Eigentlich sollte es ein altes Herrenhaus sein. Der Garten ist so groß, dass er mich an Downton Manor erinnert. Der kleine Bruder an der Rezeption war super humorvoll und sein Gesichtsausdruck war sehr reichhaltig.
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