W well-located Hotel with friendly staff and good food. The Hotel is a bit dated in its appearance and could be at an upper grade if rooms/bathroom had more standard items eg hairdryer, draw/shelf space). A ceiling leaking water into a bucket was not the fault of staff but did not create a good impression in reception.
We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
Das Zimmer ist sehr modern und sauber und sauber. Die Lage ist sehr gut, im Servicebereich, neben McDonald's, die Rezeption des Hotels hat Kosten. Das einzige, was nicht sehr zufrieden ist, ist, dass das Zimmer eine Temperatur eingestellt ist, ein wenig geräuschig und die Temperatur ein wenig niedrig ist. Die Klimaanlage ist vom Rezeptor kontrolliert. Das kleine Zimmer verfügt über ein automatisches Klimaanlage-Modus, das Wind hat sich immer wieder erschüttert. Mitternacht suchen Sie nach einer Rezeptor-Einstellung. Die Rezeptor-Einstellung ist sehr gut und helfen Sie, das Heizungsmuster zu ändern. Aber die Temperatur ist nicht hoch.
The food in the knights restaurant was very good , so much so we changed our plans and ate there a second night . Overall a pleasant stay though the rain limit our spirits and enthusiasm to go exploring.
Schönes Hotel um die Ecke von Beamish Standort, sehr sauber, Zimmer gute Größe mit Bad und Dusche, Lebensmittel und Getränke schön präsentiert, Personal superb, Spaziergänge für alle Fähigkeiten von Ihnen eine Wanderung wollen
A great stay. Staff were lovely and super helpful. A problem with my room meant i had to switch, but staff addressed this as soon as possible. Pool was an added bonus as were the sauna and steam room. Will def stay there again when visiting Durham.
Das Essen war wunderschön , sauber und gut gepflegte Zimmer nicht so groß am checkout, wenn der Empfänger nicht erkannte Reise . Com und empfahl, wir nicht gezahlt hatten trotz der Bescheinigung, dass sie die Vorauszahlung
Das Hotel ist sehr sauber und das Personal war außergewöhnlich hilfreich (insbesondere weil wir zwei kleine hatten) und das Zimmer war schön und hatte bedenkliche Luxusarten wie eine Kaffeemaschine und eine Premium Toilette. Ein fantastisches, stressfreies Aufenthalt für die ganze Familie! Sie werden sicher wieder zurückkommen.
A very pleasant stopover stay on a journey north. Plenty of car parking, food was good (we got a great deal on a 3 course set menu for £20), cooked breakfast was really tasty and cooked fresh to order, the grounds and setting were lovely.
Sehr gut
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8,4/10
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8.4/10
Sehr gut
GGastnutzerA very pleasant stopover stay on a journey north. Plenty of car parking, food was good (we got a great deal on a 3 course set menu for £20), cooked breakfast was really tasty and cooked fresh to order, the grounds and setting were lovely.
HHaoyun WangThe size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables.
In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in.
The location is very close to the city center, train station and several main attractions such as the cathedral and castle.
Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
AAL-HARETH M AL-KHATERSehr schönes Hotel mit sehr guter Service. Parken für eine Gebühr. Aufzug war am Tag, an dem wir geblieben waren, aus dem Dienst. Personal half mit Gepäckhilfe in die Zimmer, da der Aufzug aus dem Dienst war. Gute Lage mit kurzer Spaziergang zur Durham Kathedrale.
GGastnutzerWe stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns.
Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use.
Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference.
On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.
GGastnutzerThe food in the knights restaurant was very good , so much so we changed our plans and ate there a second night . Overall a pleasant stay though the rain limit our spirits and enthusiasm to go exploring.
GGastnutzerAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
GGastnutzerAmazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
GGuest UserMehr wie ein Club 18-30 Erfahrung.
Das Hotel war fantastisch, das Essen war ausgezeichnet und das Personal ging weg, weit über. Allerdings ist die Hauptfunktion eines Hotels, wo man schläft. Das Hotel hatte zwei Hochzeiten in der Nacht meines Aufenthalts und zwischen 12:45 und 14:30 war ich nicht in der Lage, für den Schrei, lachen, Party, die über die Gänge stattfand. Ich habe nie von einem Personal gehört, das versucht, die Situation zu lösen, nur viel Lärm.
Ich musste 20 £ für meine Hunde zu bezahlen, um zu bleiben und sie wurden nicht erlaubt In dem Restaurant - das ist sehr vernünftig, aber ich muss sagen, dass sie besser verhalten als die anderen Tiere, die nicht gezwungen waren, irgendwelche Zuschläge zu bezahlen oder nicht gezwungen, zu folgen alle grundlegenden Verhaltensregeln.
Beim checkout wurde mir nicht einmal gefragt, ob ich einen angenehmen Aufenthalt hatte. Ich nehme an, das Personal wollte nicht die Bestätigung ihrer Missmanagement.
Wenn dies die Art der Einrichtung ist, die verwendet wird, aber Trip.com, dann kann ich nur sagen, dass erste Eindrücke eine lange Straße gehen und ich werde in Zukunft an andere Hotelvermittler halten.
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