Hotels mit Pool in Región Metropolitana de Santiago, Chile

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

Insgesamt würde ich sagen, dass das Hotel unsere Erwartungen nicht erfüllt hat – es ist eher eine moderne 3-Sterne-Option als ein normales 4-Sterne-Hotel. Der Service ist nicht sehr effizient (sowohl an der Rezeption als auch beim Zimmerservice), die Qualität des Essens ist minderwertig (und es ist natürlich überteuert). Auch die Lage ist nicht sehr gut – obwohl das Barrio (Viertel) sehr prestigeträchtig ist, gibt es in der Umgebung buchstäblich nichts zu tun, insbesondere während der Ferien oder an Wochenenden. Sie müssen ein Taxi nehmen, um in die Innenstadt (Providencia und andere Viertel) zu gelangen, es gibt keine Möglichkeit, einfach dorthin zu laufen.

Sure! Here's a sample review for a hotel: --- **Exceptional Stay at The Grand Harbor Hotel!** I recently had the pleasure of staying at The Grand Harbor Hotel, and I must say it exceeded all my expectations. From the moment I arrived, I was welcomed by the friendly and professional staff who made check-in quick and easy. The lobby was elegantly designed, creating a warm and inviting atmosphere. My room was spacious, spotless, and beautifully decorated, with stunning views of the harbor. The bed was incredibly comfortable, and the amenities provided ensured I had everything I needed for a relaxing stay. The complimentary Wi-Fi worked seamlessly throughout my visit, which was a huge plus for both business and leisure purposes. The hotel’s on-site restaurant offered an outstanding dining experience. The breakfast spread was extensive, featuring fresh, delicious options to start the day. I also had the chance to try dinner at the hotel’s restaurant, and the food was top-notch, with creative dishes that were expertly prepared. One of the highlights of my stay was the hotel’s spa, which provided a serene and rejuvenating atmosphere. The services were indulgent, and the staff were professional and attentive. The location is perfect—close to the city center, making it easy to explore local attractions, but also peaceful enough to enjoy a restful night’s sleep. Overall, The Hotel provided a truly memorable experience, and I look forward to staying here again on my next visit. Highly recommended!

Wir kamen sehr spät, 1:14am wegen Flugverzögerungen und der Concierge war noch für uns geöffnet und erhielt einen warmen Gruß. Das Frühstück hat verschiedene Lebensmittel. Wir blieben für 2 Nächte und werden wieder auf unsere nächste Reise kommen!

這次我們一家四口入住四人房。第一眼感覺房間不算特別大，但發現設計真的非常用心，空間規劃得十分巧妙。我們4個人、4件大行李加4件小行李都能各自找到合適的位置，完全不會擁擠或凌亂，活動空間也很自在。細節處處體現貼心與實用，讓我們住得舒適又安心。 對家庭出遊來説，這樣的空間安排真的非常加分。既能滿足收納需求，也能保有彼此的舒適距離。整體體驗非常滿意，是一家我們願意再次選擇、也會推薦給家庭旅客的酒店。

This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues. The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.

We were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated. On the other hand next day for lunch we had Monica and she was amazing waitress.

Das Hotel hat ein wirklich gutes Preis-Leistungsverhältnis, vor allem wenn man bedenkt, dass ein ordentliches Frühstück im Preis inbegriffen ist. Die Zimmer sind ordentlich und außerdem ist das Personal sehr zuvorkommend. Ein Beispiel: Wir hatten einen Nachtflug aus Santiago und mussten das Hotel deshalb zu später Stunde verlassen, was in Santiago nicht unbedingt sicher ist. Der Sicherheitsmann im Eingangsbereich hat uns bis zum Uber begleitet und gewartet, bis dieser abgefahren ist.

Super close to the airport. Excellent for transit. The airport transfer service is complimentary and reliable. Driver made clear instruction on pick up so that it was smooth. Transfer to the airport was arranged on arrival to the hotel. The room is big with high ceiling. There is nothing to complain about the room. Just there is no supermarket / restaurant near by the hotel.

INSTALLATIONS- UND ARTIKELN sind alt und beschädigt. So war z. B. der Toilettenbeutel sehr verbraucht. Die Haupttür des Zimmers schloss nicht gut. Im Falle einer Notlage hätte man sich verriegelt. Zubehör wie Seife, Shampoo, war nur für eine Person und die Zahlung war größer als die auf der Seite angekündigte. Und das Frühstück war nicht verändert, zum Beispiel fehlen Alternativen zu Süßigkeiten, oder es gab keinen Tocino ...