Beliebte Hotels mit Meerblick in Travemünde, finde die niedrigsten Preise

I called yesterday and wanted to make a booking for sauna and fitness etc. The receptionist told me that I should call Spa and make a reservation in advance due to the situation of corona. I was told that 6 persons are allowed in the sauna at one time. We can book as many times as we want as long as it’s still available. My boyfriend and me just wanted to have double appointments so that we can do 3 times sauna within two hours. So i called spa this afternoon, a lady told we we can book double hour at one time so here we are. I asked her if it’s gonna be like 8-9, 9-10 o’clock etc? She said yes to me. Then i requested about 16-18. Suddenly she told me 1630 to 1830. I was so confused actually but i was so happy to have the appointment done. We have also make a booking of an usage of fitness area. We wanted to swim as well. But she told me we don’t have to book for swimming. At the end we have made three day appointments. Due to fully booked massage service, we have to find somewhere else for massage. And we got an appointment at 17h on Friday, so i have to call the hotel up and change the appointment. The time another lady. She couldn’t find our bookings, none of them, no sport no sauna... surprisingly she tole me we can go to the fitness area whenever we like. But we have to book for swimming. Everything completely the opposite from the other employee. I feel really confused anyway. And the employee before, told me that we have to pay 5€ per person per day. If we book three days means 30€. Now here we go, the second colleague told me that we are not allowed to book double hour, only one hour per person is allowed. All the miss leading informations even though we booked the room for the weekend, sauna and swimming isn’t included also fine. Now we pay but no double hour? I have been to several wellness hotel, if we book the room those services are usually included. Don’t understand why we have to pay everything extra. As said...we update my review after our stay.