Globalstay Elegant Downtown Apartments

No matter how we clean the house, our security deposit can not be returned back. We have paid the rent and cleaning fee, but the global stay still deduct my security deposit for no reason

史上住過的最糟糕公寓酒店，所有電話都無法聯繫，衹能通過郵件往來，窗簾都是壞的，而且不打招呼就拿走行李

The unit is as described. It had two bedrooms, two decent-sized bathrooms, a nice living room area, a TV and a small balcony that had a view of the harbor and lake. The beds were comfortable and the sleeper sofa was good for a teenager and was not a bar-in-your-back flimsy sleeper sofa mattress. The kitchen was ok. You can get through making breakfast ok but you’re not churning out a full dinner for five without a lot of maneuvering. The unit is quiet and well insulated from street and city noise. The air conditioning worked well and there were two thermostats. The hot water was good. There were loads of extra towels, linens, blankets, etc. The cons. This is not a luxury apartment. It was one when it was new but is showing a lot of wear. During our stay, there were no baseboards. They had been ripped off in every room except the tile bathrooms and this extended into the exterior hallways. We would have considered this a cosmetic issue but the lack of baseboard in the unit revealed large rectangular holes in the drywall that exposed insulation and voids behind the drywall. There were also holes in the master bath ceiling and in the kitchen. These issues should be addressed before the unit is rented again. It’s about a week’s worth of repairs. Damp linen was hanging in the closet upon arrival. This could be remedied by washing it off site if there is not enough time between check out and check in. Incoming guests should not bear this burden.

Great views and quiet location close enough to everything but not right in the heart of the action. Building has some plumbing issues causing poor drainage and noisy pipes at night. Also, baseboards were missing throughout the unit as if a renovation had not been completed. Finally, second bed is in a room that is not enclosed.

Place & location were great. Communication & back & forth was a pain. Not accommodating at all.

The building is beautiful and quiet. A few things can be upgraded. For example the iron is completely falling apart, the sink in the master bathroom was clogged, there was no free water as stated; however we bought cases of our water for our stay so we made sure we left about 10 bottles for the next guest and also house keeping seems to be rushing and not thoroughly completing the cleaning in between guest visits extra towels were washed but left in the dryer, an extra fitted sheet for the bed was wet like they were rushing and not being thorough. Other than those minor things. We enjoyed the space the view and the balcony.

When i first arrived, the apartment was very hot. Tried to lower thermostat only to find out it didnt work.the one and only vent which was located in the living room, was throwing warm air. Couldn't even open windows in the room because they were fixated. Tried contacting the designated support and they said theyd contact the concierge and get back to me. Never heard back. Effectively couldnt sleep at all with the heat. The toilet was very weak and the plumbing was in such way that the shower would slowly overfill the toilet. There were tiny bugs in the bathroom and my room. Would never rent here again.

I think the location of this place is great, having lived in the area for 10 years for the place itself is definitely what you pay for, I personally didn’t find it super clean, it was a little smelly, but the place itself was nice - I like having a kitchen, fridge, couch, etc vs a hotel room. One other thing I will say having stayed at a similar situation in another city is this place didn’t have anything extra - like extra toilet paper, paper towel, or garbage bags, so I recommend bringing some, personally not an issue but a heads up would have been nice. When we arrived it was a little challenging check-in although directions were straight forward - we also had an issue with our parking space, someone else was parked in it, but I will say, we communicated this to the apts and they responses right away and with a soliton, for that, I recommend this place since they were super responsive and helpful. It’s def worth the $$ to stay in a great area of Toronto.

After check-in we noticed that the heater is blowing cold air from the vents. It took 4-5 hours after constantly trying to contact the property management and they did not provide any solutions. I had to call ******* and got resolution right away. Very bad customer service from globalstays and pretty bad condition of property considering -22 celsius degrees cold weather with heater blowing cold air.